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“Modern, nice feel”

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Wallaroo Marina Apartments
Certificate of Excellence
Reviewed May 23, 2013

Over all Hubby and I enjoyed our 2 night stay. The executive apartment was modern and enjoyed brekky on the balcony overlooking marina & beach. However a few little issues were disappointing and felt a let down to what could of been a fantastic stay.

In the bathroom there were hairs on the toilet and bath. The bath had dirt marks on its base. Went to use "phone" (turns out was only intercom and no phone in room to contact reception-had to use mobile) which was dusty. Receptionist said cleaners finished for the day, offered to clean for us, but she was the only one on reception, so sounded hesitant about this and said that the cleaner could clean it the next day. There was also spider webs around curtains in bedroom and the bedroom windows were dirty and in need of a good clean. Would of been nice if they offered another room or discounted our rates or provided a meal or something.

Other things to note: As said above no in room phones, no food service - believe their "continental brekky" is a pack containing uht milk, mini cereal box, danish pastry, fruit pack for $11. So is self catering food wise, If had known would of been more prepared. There is no free wifi, however there apparently is a computer at reception. Heating and cooling was a little clunky/noisy. The sofa bed is very close to the other bed, with no door to close off for privacy if were considering sharing with another person/couple - you can slide sofa further down for a bit more privacy, but not much more.

Would stay again, but ensure apartment is clean and I would be more prepared. The Cooper Ale house right next door was quite nice. Would also recommend Bellagio Cafe in Kadina, Henry on George in Moonta.

Room Tip: The above room I rated was room 2.
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  • Stayed: May 2013, traveled as a couple
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2  Thank Pinksassy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApartmentManager, Owner at Wallaroo Marina Apartments, responded to this reviewResponded May 30, 2013

Thank you for your review some if the items you have mentioned such as the intercom and wifi are areas we have looked into but were unfortunately not built in the original design and are too expensive to fit in at the moment.
The building was also not fitted with a kitchen so we are unable to provide meals to guests but are currently looking at a couple options to be able to provide this service.
Cleaning is certainly an area that will be addressed with the staff.
Appreciate your time taken to provide feedback as we do take our guests thoughts on board to make improvements to the apartments.

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199 - 205 of 226 reviews

Reviewed May 13, 2013

We stayed for two nights and had a third floor apartment with a great view across the marina.
The apartment was great, well appointed and spacious.
The bed was comfortable and we had a good night's sleep.
We would recommend the apartments.

  • Stayed: May 2013, traveled as a couple
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2  Thank JannienadKev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApartmentManager, Owner at Wallaroo Marina Apartments, responded to this reviewResponded May 15, 2013

Thank you for taking the time to provide a review of your stay at The Wallaroo Marina Apartments. We are glad that you enjoyed your time with us and would love to have you come back another time.

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Reviewed April 21, 2013

"Won" this trip with Travel Auctions, and booked on the recommendation of a workmate. Some reviews were not very impressive, but on checking in to our unit (1 bed) we were pleasantly surprised. Whilst the bedroom was not separated from the lounge area, there was enough privacy for a couple. Apartment was clean, and we had views down the marina although there was not much activity this time of year. Perfect for a two day break as Wallaroo is just on 1.5hrs from Adelaide. Reception staff were efficient and helpful.

Room Tip: We paid $20 a night for an upgrade from Studio to have a unit with cooking facilities.
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  • Stayed: April 2013, traveled as a couple
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1  Thank argus23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApartmentManager, Owner at Wallaroo Marina Apartments, responded to this reviewResponded May 15, 2013

Congratulations on being successful with a travel auction and we appreciate your feedback it is very important to us to hear the type of experience that our guests have.
Look forward to having you back for another holiday!

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Reviewed April 9, 2013

We stayed at this apartment for just one night and it was great - very clean, quiet, right on the waters edge and walking distance to the hotel. We would definitely stay here again and highly recommend it to anyone who is looking for an apartment in Wallaroo

Room Tip: We had room on 1st floor that overlooked the water but cannot remember room number
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  • Stayed: April 2013, traveled on business
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1  Thank adelaide52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApartmentManager, Owner at Wallaroo Marina Apartments, responded to this reviewResponded April 11, 2013

We are glad that you enjoyed your stay with us and appriciate the time you took to provide us with your feedback. Would love to see you back.
Thank you for your business.

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Reviewed March 15, 2013

We have also stayed here before and were very impressed but this time felt the apartment we had (#19) was very tired. It had a really filthy carpet, which our eyes kept being drawn to. General cleaning was also ordinary, with finger marks on glass door and the bathroom skimmed over. Will not be hurrying back unfortunately, as it is a great location.

  • Stayed: March 2013, traveled as a couple
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3  Thank Judy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApartmentManager, Manager at Wallaroo Marina Apartments, responded to this reviewResponded April 11, 2013

Thank you for your feedback with regard to your stay with us. We have started trialing another carpet cleaner to see if the carpets can be brought up to a higher standard. In the long term the carpet isn't practical and will need to be replaced with a more suitable floor covering. With regard to the other cleaning issues they have also been addressed with the cleaning team.

I would certainly like to have you revisit the Wallaroo Apartments and would wlecome your call to my direct number on 0448 212 066 so that we can make sure all the issues you had are addressed.

Look forward to hearing from you.

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Reviewed February 5, 2013

We travelled on a 'deal' so I was very impressed with our larger than expected room. The bedroom was separate from the living area but it does not have a door. Small but functional kitchen with a full size fridge, good sized living area, large bathroom with shower and full size bath. Plenty of room for 2 people. The view over the marina was beautiful, dolphins to watch at breakfast time! it is about a 10 - 15 min walk into the main centre of Wallaroo, but we were using the apartment as a base to explore nearby towns so used our car to get around anyway.

On the down side, there were little touches that let the place down. The furniture on the balcony was too dirty to use. The towels were very small and the shower did leak water onto the floor, poor quality toiletries and the carpet could have done with a good clean. There were limited reception hours at the time we stayed. I know these are only small things but these apartments are advertised as being quite luxurious compared to a lot of the other local accommodation so it seems a shame that these small things let them down. If I had been paying full price I would have been disappointed. A little attention to small details can go a long way.

Despite this, I would stay there again as the view was beautiful, and very peaceful even though the alehouse is next door!

  • Stayed: November 2012, traveled as a couple
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Thank peneg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApartmentManager, Owner at Wallaroo Marina Apartments, responded to this reviewResponded February 7, 2013

Thank you for taking the time to provide feed back on your stay with us it is great to see that a lot of your feed back was positive about your experience. We have just recently replaced the bathroom towels to a new larger luxury towel i'm thinking you may have stayed before the change over. With regard to the thoughts on the quality of toiletries I agree with you and we today are getting quotes on better quality products to place in the rooms. We do regularly have the carpets cleaned by a professional carpet cleaner but it has been very challenging to keep then stain free (the rooms would have been better tiled through out). In time we will have the flooring updated but this will be a little further down the track. The shower will certainly be repaired, we will have all the balcony furniture attended to and will be looking into how we can viably ensure the reception is attended to for increased hours.
Thank you again for your valuable feedback and we certainly look forward to having you return.

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Reviewed February 4, 2013

We stayed here for one night Sunday 3rd Feb and found the accommodation of a high standard, value for money and views to die for. Highly recommended and great proximity to Coopers Alehouse next door. We were heading to Lucky Bay on the Eyre Peninsula so the ferry was approx 1km so ideal location for the ferry

Stayed: February 2013, traveled with family
Thank Bjmapm2202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApartmentManager, Owner at Wallaroo Marina Apartments, responded to this reviewResponded February 13, 2013

Thank you for your feed back it is great to see that you enjoyed your stay with us. Hope to see you back soon.

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Additional Information about Wallaroo Marina Apartments

Address: 11 Heritage Dr, Wallaroo, South Australia 5556, Australia
Location: Australia > South Australia > Wallaroo
Amenities:
Beach Free Parking Kitchenette Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Specialty Lodging in Wallaroo
Price Range: $114 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wallaroo Marina Apartments 4*
Number of rooms: 26
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