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“Pretty Good”

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Wallaroo Marina Apartments
Certificate of Excellence
Gold Coast, Australia
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Pretty Good”
Reviewed November 15, 2012

If I could have given this a 3.5 star rating I would have - it was better than average but not quite "very good".

I can pretty much reiterate the points from the previous reviewer. Yes, the TV was old school. There was no real kitchen area although it felt like there should be. There were some scuff marks etc on the walls but it didn't detract too much from the overall feel of the room. It was a good apartment, just not great.

It was also a little way away from town, there was a nice walk along the water but it wasn't very long. Apart from that I couldn't really see anyway nice to go on foot from the hotel (except maybe the adjoining pub?). Given that we didn't actually spend a lot of time in Wallaroo this didn't really matter too much.

I'm not sure how many other options there are around Wallaroo and if I did have to stay here again I would consider staying at the Marina Apartments again. However if I had some flexibility on location I might instead look at somewhere in the Moonta area.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moccas2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ApartmentManager, Owner at Wallaroo Marina Apartments, responded to this review, December 4, 2012
Thank you for your review they are important to our business and we make many changes based on the feed back we receive. New flat screen LED Smart TV's are going in this week end. With regard to location we find it quite central in Wallaroo with the Town Center and newly re vamped Wallaroo foreshore and jetty with in walking distance along with the SEA SA Ferry and boat ramp. Again thank you for your feed back and we look forward to seeing you again.
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195 reviews from our community

Traveler rating
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    34
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    3
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29
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Any
English first
Adelaide, South Australia, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 1, 2012

This was a last minute decision to go away over a long weekend. Looked great on the outside and the room was very clean so couldn't complain on that front. Only problem we found was the room wasn't really well appointed, minimal cutlery, no matching sets of glasses/plates. For a modern looking room the TV was a let down as its an old big Square TV. The Windows definetly needed a clean as well. All in all it was OK.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marinaapartments, Owner at Wallaroo Marina Apartments, responded to this review, October 3, 2012
Thank you for your feed back we too agree that the TV's are in need of updating and should never have been used in the first place. We are currently getting quotes for new flat screen smart TV's for every room - hoping to have them in before the end of the year. With regard to the windows your view is very important and this will certainly be looked into. Again thank you for taking the time to provide feed back on your stay it ensures that the improvements that we make are the ones our guest would like to ensure the experience the best it can be.
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Adelaide, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 27, 2012

Had a great trip through Travel Auctions to the Wallaroo Marina Apartments. We had a brilliant view of the marina from our private balcony, plenty of space, a very comfortable bed, and immaculately clean. Thanks Travel Auctions and the Wallaroo Marina Apartments. We'll be back.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marinaapartments, Owner at Wallaroo Marina Apartments, responded to this review, October 3, 2012
Nicole thank you for your feedback glad that you enjoyed your stay with us.
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Adelaide, Australia
1 review
Reviewed September 19, 2012

We brought a travel auction and stayed here, location is amazing and we were really surprised for what we paid how good it was. Hotel was right on the marina and we saw dolphins both morning we satyed there from our room. How crazy. Kids had a ball and staff were really friendly. lots to do in thhe area too.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melissa j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marinaapartments, Owner at Wallaroo Marina Apartments, responded to this review, October 3, 2012
Melissa, Thank you for providing feed back on your stay we are glad that you and your family enjoyed your stay. Hope that you got good use out of the new Cappuccino machine that we have recently installed. Look forward to having you stay with us again.
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Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 12, 2012

Arrived in Darkness, outside looked impressive,but that's not what we found on arriving in our room. We were not told we could turn Hall lights on outside of lift, so struggled in darkness to our door. Endeavoured to turn heating on,had to resort to getting someone from reception to come up and even he admitted it was very confusing!! It didn't work so we had to endeavor a night of cold it reminded us of early Christchurch winter mornings. Bathroom cleanliness left a lot to be desired, shower needed a good scrub and bleach, hair on the floor from past guests!! Towels like cardboard. Went down to Dinner and were told by friendly Bar staff we could sit on tables in front of Bar only to be told by security that unless we had purchased tickets for concert would have to leave by 8.30, a very uncomfortable way to eat your meal with security hovering around you. Went back to our room to have coffee but unable to use cups because they were so badly stained. Email Manager and no response, sent a message and was informed "Our Manager" has a lot on his plate at the moment, still waiting for a reply nearly 10 days later! Very very unhappy never to return

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marinaapartments, Owner at Wallaroo Marina Apartments, responded to this review, October 3, 2012
I have just read through your feed back and I would like to discuss with you your experience. If you could send an email to costello@wallarooapartments.com.au I would personally like to discuss your experience with you as I don't want any of our guests to leave feeling unhappy.

Thank you for your feedback if we aren't made aware of this we can't do anything about it I would much rather hear from a guest and be able to offer help. Look forward to hearing from you.
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Adelaide, Australia
Level Contributor
178 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed August 31, 2012

This is the second time we have stayed at the Marina Apartments. The previous time was when the apartments were first open. They were lovely on that occasion.
This time we were very disappointed with the cleanliness of the apartment. The carpet had several stains on it. The blanket on the bed was also stained. The bathroom exhaust fan was in need of a clean. The windows were fogged over and also needed a good clean.
This property has great potential if they could clean up their act.
We had dinner at the Coopers Ale House next door . They had a specials on Wenesday and Thursday nights...There was aslo a very good choice on the other normal menu .

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Catherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marinaapartments, Owner at Wallaroo Marina Apartments, responded to this review, October 3, 2012
Firstly I apologize for the delay in this response I have only just registered with Trip Advisor. It would be great to talk with you about your stay to find out how we can get it back to when you first stayed. I can make you aware that as a team we have been focusing on improving many areas of the Wallaroo Apartments a major one being cleaning I am sure if we are to have you stay with us again you will see the difference.

I can be contacted direct at costello@wallarooapartments.com.au any further feedback that you may be able to provide would be valuable and appreciated.

Thank you for the time taken to provide us with feed back.
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Kingston on Murray, Australia
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 28, 2012

First appearance both inside and out were impressive however that was all.The apartment had a small balcony that overlooked the marina but was spoilt by cheap tacky plastic seats. bath towels also cheap. The view from the inside was spoiled by looking through filthy windows.the TV was an old "80s style with a set top box. The bathroom was separated from the bedroom by a frosted glass door which still had the hand print from a previous occupant it did not offer much privacy.There was no division between the living area and bedroom.Only 1 bedside light.
The seal at the base of the shower leaked so tthat when you left the cubicle you stepped ont
io a wet bath mat.
Overall a disappointing experience

Room Tip: Look at them first
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rojominava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marinaapartments, Owner at Wallaroo Marina Apartments, responded to this review, October 3, 2012
We are currently working hard to ensure that your overall experience is as good if not better than the first external experience that you reported. New Flat Screen TV's will be arriving before Christmas we have been aware of this problem and have been working over the past couple of months to select the right TV for the apartments. With regard to the cleaning this area has been addressed and if possible if you could email through the room number that you stayed in I will certainly have the seal fixed that you have reported. I can be contacted at costello@wallarooapartments.com.au The room layout may not be to every one's taste but I know many guests enjoy the open plan lay out and the balcony experience. With regard to the chairs they were specifically chosen due to being a sea water fronted property plastic is the best option otherwise we would have issues with rapid deterioration.

Many thanks for your thoughts on your stay I hope to hear from you to discuss futher.
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Additional Information about Wallaroo Marina Apartments

Property: Wallaroo Marina Apartments
Address: 11 Heritage Dr, Wallaroo, South Australia 5556, Australia
Location: Australia > South Australia > Wallaroo
Amenities:
Beach Free Parking Kitchenette Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Specialty Lodging in Wallaroo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wallaroo Marina Apartments 4*
Number of rooms: 26
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