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“Location location & Martin”

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Best Western Melaleuca Motel
Ranked #5 of 7 Hotels in Robe
Certificate of Excellence
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Location location & Martin”
Reviewed January 27, 2014 via mobile

We stayed here on our way to the great ocean road, on arrival we were greeted by Martin on the front desk with a welcoming smile. He gave us a map of the area on check in and showed us where to eat and walk to see all the local attractions of Robe it was very helpful. After we checked in Martin showed us to our room and showed us where everything is and how it all worked, free wifi and DVD hire was great the rooms were spotless and had all the things you need for a stop over, parking was available close to our room which are all at ground level. A short walk across the road and you are in the Main Street in Robe or on the beach.
This motel is in a great location for anyone staying in Robe.
The service at this motel is 100% keep up the great work Martin you are a asset to this Best Western Property, we would be happy to recommend this motel to anyone traveling to Robe

Stayed January 2014, traveled as a couple
Helpful?
1 Thank BekShan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Best Western Melaleuca Motel, responded to this review, February 2, 2014
Hi BekShan
Thank you so much for your great review of our motel & the compliments accorded to me. We give all guests a map of the town and show them where everything is. We also always show people to their room so we can explain how everything works. As you say we are in a great location for anyone staying in Robe. Thank you once again.
Kind regards
Martin Stanley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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262 reviews from our community

Traveler rating
    120
    93
    37
    9
    3
See reviews for
33
172
14
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Worcester, United Kingdom
Level 6 Contributor
232 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed January 18, 2014

We stayed here just one night by chance and found it to be an excellent motel with a very friendly host. It was clean and comfortable with a good size room. There was a guest laundry and free Wi-Fi. The only downside was that we didn't much like the restaurant recommended by the host, but that wasn't his fault.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dianaen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Best Western Melaleuca Motel, responded to this review, February 2, 2014
Hi dianaen, Thank you for your great review of our motel, we really appreciate it. We try very hard to make our rooms as clean as can be & most of our guests appreciate this. We are sorry that the restaurant recommended wasn't to your liking. Our guests do appreciate our guest laundry with its free washing liquid & only $1 to use the machines. We have been giving free wifi for four years and have recently upgraded it so that it is super quick and many guests can be using it at the same time without loss of speed. Thank you once again
Kind regards
Martin Stanley
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Cumbria
Level 5 Contributor
60 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 10, 2014

We stayed at this Motel for one night en route from the Great Ocean Road to Normanville, SA and were amazed with the excellent service we got from the friendly owner, who insisted on showing us how everything worked in our room and recommended a great restaurant just across the road.The room was clean and comfortable, with free WiFi and DVDs if you wanted them. Excellent value for money!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janet123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Best Western Melaleuca Motel, responded to this review, January 11, 2014
Hi janet123! Thank you for your lovely review of our motel. We do try to make people feel at home when they stay with us & hence we take each guest to their room and explain how everything works. We may have old buildings for our motel but we try very hard to keep the rooms well maintained & spotlessly clean.
Kindest regards
Martin Stanley
General Manager
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Windsor, Australia
Level 5 Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 1, 2014

Martin was absolutely brilliant, with customer service not experienced anywhere else these days. Close to beach, shops, the pub, Free Wifi and heaps of DVD's. Rooms are very clean and tidy. Would happily stay again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adamvdrake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Best Western Melaleuca Motel, responded to this review, January 11, 2014
Hi Adamvdrake! Thank you so much for your great review of our motel. WE do try very hard to keep our rooms clean & well maintained. Being an "old bloke" I am used to giving the type of customer service of years past and I appreciate your comments. We do hope to see you again.
Kindest regards
Martin Stanley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barooga, Australia
Level 5 Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 25, 2013

Stayed at this Motel for the second time Dec 13 and it was still the clean , quiet & friendly motel that it was on our first visit there. Martin can point you in the right direction if the need be. The free wi fi and DVDs are a real bonus, just a very relaxing place to stay.

Room Tip: We had room 14 which was down the back and very quiet. ( one bedroom apartment )
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cliffnmax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Best Western Melaleuca Motel, responded to this review, January 11, 2014
Hi cliffnmax, Thank you for your review of our motel we do appreciate it. We thought we may have scored higher considering your comments but never mind we do hope to see you again.
Kind regards
Martin Stanley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
98 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 6, 2013 via mobile

A great place to stay ,so good to get a large room with a full kitchen for the price,looks old from the outside but the motel has everything you need.
Walk to the beach ,laundry BBQ, extensive free DVDs and free wi- Fi.
Staff are very helpful and pointing out local sites - went to a fantastic winery -Ralph Fowler 15 minutes drive,so impressed ! An extremely experienced wine maker who has the time and the passion to share with you.

Stayed November 2013, traveled as a couple
Helpful?
Thank Rhian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Best Western Melaleuca Motel, responded to this review, November 9, 2013
Hi Rhian M, Thank you so much for your review of our motel. Even though we have older buildings we keep the rooms well maintained and they are spotlessly clean. We are always happy to refer people to the Ralph Fowler winery as both Ralph & Deb are fonts of knowledge regarding wine. I love his shiraz!!! Thank you for staying with us and we do hope to see you again.
Kindest regards
Martin Stanley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garden Bay BC
Level 4 Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 27, 2013

We had a one bedroom suite which was very clean, it looked like it had been freshly painted, very fresh linens on the bed. Martin is extremely friendly and helpful making sure you know how everything works. Free DVDs. A guest laundry we made use of.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank IanGardenBayBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at Best Western Melaleuca Motel, responded to this review, October 29, 2013
Hi IanGardenBayBC
Thank you so much for your great review of our motel. Whilst our motel is of the older type we keep it very well maintained and spotlessly clean as you noted. We always escort people to their room to explain how everything works as we believe this helps to make people feel at home. Our guest laundry has free washing liquid and only costs $1 to use each machine. With the warmer weather approaching our guests can take advantage of the washing line to hang out their washing in the sunlight. Once again thank you & we hope you enjoy the remainder of your holiday in Australia.
Kindest regards
Martin Stanley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Melaleuca Motel

Property: Best Western Melaleuca Motel
Address: 20 Smillie St, Robe, South Australia 5276, Australia (Formerly Best Western Melaleuca Motel & Apartments)
Location: Australia > South Australia > Robe
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
Ranked #5 of 7 Hotels in Robe
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Melaleuca Motel 3.5*
Number of rooms: 17
Official Description (provided by the hotel):
LOCATION! LOCATION! LOCATION! Arguably in the best position in Robe with a short walk to the CBD, beach & restaurants we have rooms to suit all travelers from our standard rooms to spacious family 1 and 2 bedroom suites. All rooms have FREE WIFI, FREE Fox sports, FREE DVD Library, queen sized beds & air-conditioning; some with spa baths. Get in quick & come and stay at the best location in Robe; it’s so easy to walk everywhere from here! Rated number 1 in Robe by TripAdvisor. ... more   less 
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Also Known As:
Best Western Robe
Robe Best Western

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