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Harbour View Motel
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Reviews (419)
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All reviewsupstairs roomone nightground flooron arrivalroom was cleanenjoyed our staymini barquiet locationunder covershort walkthe great ocean roadwater pressurethe main streettown centreshort stayovernight staya great place to stay
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Reviewed September 1, 2012

We were arriving later than planned and just had to phone ahead to let the motel know. Nothing was too much trouble, the room number was notified and open for us on arrival. The manager made a point of seeking us out, even late in the evening as it was, and provided some helpful advice.

In summary, great management, location as described e.g. nice outlook and convenient to town shopping etc and facilities appropriate for the cost.

Strongly recommended.

  • Stayed: September 2012, traveled as a couple
    • Value
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Thank BarryH474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen L, Guest Relations Manager at Harbour View Motel, responded to this reviewResponded October 15, 2012

On behalf of the team at the Harbour View Motel, I would like to thank you for choosing to stay with us and for leaving your review on Trip Adviser.

As Robe is 3 ½ hours from Adelaide and 6 hours from Melbourne, we understand that many of our guests will not necessarily arrive early during the day. Due to this we ask our guests to notify us if they believe they will be arriving late. By doing so we can inform them on which room they will be in and where it is. After a long day of driving our guests can then settle in straight away and relax.

It is important to us that we have the opportunity to meet each of our guests. We do this to ensure that we understand their needs and of course, to simply get to know them. After traveling all day we want you to feel welcomed upon your arrival, we hope that you can look at the motel as a home away from home. Throughout your stay there is always someone on hand to ensure that we can help you in any way possible or even simply to chat to. Communication is everything, even if it’s just talking about the weather.

Once again thank you for your comments; we enjoy hearing about our guests stay. I hope that you had a lovely and safe trip home.

Regards

Kat Lloyd

Guests Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2012

Just a night stopping, we arrived while it was pouring, room was quite cold, even though the runner turned the heater on.
Wifi is complimentary, but just for 1 hour, they didn't write it in the reservation.
Runner very kind, average staying.

  • Stayed: August 2012
    • Value
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Thank Claudia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen L, Guest Relations Manager at Harbour View Motel, responded to this reviewResponded September 11, 2012

I would like to begin by thanking you for taking the time to comment on your experience staying at the Harbour View Motel. Through reviews such as yours, we are able to learn how to improve our service; to ensure that our guests enjoy all elements of their stay.

I apologies in regards to your suite being cold upon your arrival. During the day we only close the screen doors to the rooms, to ensure that they are kept fresh. Each room is closed in the afternoon before it becomes too cold. In this instance it seems that our reception staff were unable to do so there for the rain was able to chill the suite. When guests believe that they will be arriving later than 6pm we ask them to phone us and our reception staff is more than happy to prepare the suites for their late arrival. This includes placing the key in the door, turning the light on, directing guests to their room and on a cold night, turning the heater on low. Unfortunately it seems that either the heater did not have time to warm the room or was simply not warm enough for the temperature that of outside.

We have taken your comments about the 1 hour free Wi-Fi on board and will be looking at how this statement is worded and extend the length of time allocated. Our Wi-Fi is available through cards that we provide to guests, and can only be purchased as predetermined lengths of time. Each card is a ‘Multi-use’ card, which enables guests to log on and off as many times as they require, ensuring that they receive full usage of their time. Each card can also be used anywhere that has the same Wi-Fi network and many of our guests find this to more than required.

Once again thank you for your review and I hope you enjoyed the remaining part of your trip.

Regards

Kat Lloyd

Guests Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2012

Had a wonderful warm and welcoming experience at the Harbour View which has a lovely location in the beautiful town of Robe. Only had a very short stay but the hotel was excellent, all locals were friendly, food in town was delicious and we left feeling good. Would recommend it!

Stayed: August 2012, traveled on business
1  Thank BusinessTraveller222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen L, Guest Relations Manager at Harbour View Motel, responded to this reviewResponded October 15, 2012

Thank you for taking the time to leave a review on TripAdvisor, it’s wonderful to see that you had an enjoyable time during your stay in Robe.

We believe that service is everything at the Harbour View Motel and for that reason we like to welcome our guests with a smile. Upon arrival we take the time to direct our guests as to the best places to eat and what there is to do in the township. Over the years Robe has preserved its history and many of the original buildings are still in existence throughout the town. One of these buildings is the Caledonian Inn, which is a popular hotel in Robe and the perfect place to meet the locals.

The location of the motel is unique in the town, as it is the only motel with views of the harbour and bay. The park in front of the building offers our guests the chance to stretch their limbs or relax on the all year round green grass. To the left of the building is the scenic drive that we encourage all guests to experience. This can be done by either driving, or my personal favourite, the walking trail. You journey around the cliffs and are given the perfect chance to release your inner photographer. The drive only takes 5 minutes and the walking trail takes about 1 ½ hours to 2 hours.

We hope to see you next time you are in Robe and hope that you had a lovely and safe trip home.

Regards

Kat Lloyd

Guests Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2012

We stayed there a few weeks ago and found the service excellent and the room we had was great being on the upper floor and had fantastic views over the harbour. Definitely looking forward to staying there again.

Room Tip: top floor overlooking harbour
  • Stayed: June 2012, traveled as a couple
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Thank Gunther P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen L, Guest Relations Manager at Harbour View Motel, responded to this reviewResponded October 15, 2012

On behalf of the team at Harbour View Motel I would like to say “Thank you” for leaving a lovely review about your stay. I am glad that you enjoyed your time here and that both the motel and staff were able to leave you with a wonderful impression on you.

The views from the Upstairs Panoramic View Suites have become even more enjoyable with the marina coming to life due to the beginning of the fishing season. Last week the town gathered for the annual Blessing of the Fleet, a tradition that has been passed on through the years and is said to reward the local fishing fleet with a safe journey. It also marks the time of year that sees the sun shine more and the town become busier. The harbour has turned into its ever popular boating location and Long Beach, stretching behind it, is the perfect contrast for the blues of the water. Needless to say the view from the Harbour View Motel is simply stunning this time of year.

We hope you had a wonderful and safe trip home. We look forward to welcoming you back next time you are in Robe, hopefully during the summer period.

Regards

Kat Lloyd

Guests Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2012

I had a great stay at the Harbour View, They gave us great advice on where to eat and what to do while we were in town. The young lady who checked us in was such a help and was so professional, I wanted to poach her for my own business! lol. Thanks Guys.

Room Tip: The view from the more expencive rooms are worth the few extra dollars!! Really!
  • Stayed: July 2012, traveled on business
    • Value
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Thank 1sarah-1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen L, Guest Relations Manager at Harbour View Motel, responded to this reviewResponded September 10, 2012

I would like to start off by thanking you for the lovely review about the Harbour View Motel. Our team enjoy reading guests reviews, as it provides insight as to whether our hard work is paying off.

Robe has many attractions, beside from its well-known coast line and bottle blue waters. As locals we are proud of what our small township has to offer and we like to make sure that our guests leave Robe with fond memories. The town is central to the Limestone Coast Wine Region, where you can find many successful local businesses in both wine and produce. Mahalia Coffee is a perfect example of this, as the ever growing boutique coffee can be found in business all over South Australia and Victoria. The coffee is roasted in the factory located in the outskirts of the town, where visitors can escape the hustle and bustle of the town centre while sampling the different variety of coffees, prepared by expert baristas. You will also find a large variety of amazing home wares available.

I’m glad to see that you enjoyed the Upstairs Panoramic View Suites. They are the Pride and Joy of the motel and are a hotspot for those after a bit of luxury during their stay in Robe. Each suite is fitted with a glass wall overlooking the harbour and marina to allow guests to enjoy the stunning view from the comfort of their suite. Their private balcony can be accessed by the sliding door fitted in this wall, where guests can sit and relax with a glass of wine and enjoy the picturesque sunset over the horizon. Also on offer are our Ground Level Harbour View Suites that look out onto the marina and the green park positioned in front of the motel.

Thank you for your comments on our staff member, I am sure she is proud of the impression she left on you. We are proud of our staff as we search for happy and professional people to make our guests feel welcomed and at hope. I would also like to say thank you for not offering her a job! Haha

Once again thank you for your comments and we hope to accommodate you again in the future.

Regards

Kat Lloyd

Guests Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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