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“Terrible. Not worth the money or time.”

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Harbour Side Resort
1 review
“Terrible. Not worth the money or time.”
1 of 5 bubbles Reviewed March 12, 2013

My family and I were planing to stay at the resort for four nights. We got our door keys and lugged our luggage up three flights of stares to find our room. We opened the door and stepped inside to a terrible mould and stale smoke smell, That wasn't pleasant at all. The kitchen was filthy, the fridge had mold all over that sides and top. The plates and other cooking utensils were not clean, just greasy. There were no fans or air conditioning in the bedrooms just the lounge room that also smelt like mould. The pool was shared with the hotel next to us. Our DVD player didn't work. The resort is on a main road so good luck falling asleep listening to constant trucks and cars passing by. Utterly disappointed. Not worth what we payed. We ended up leaving the next day due to the smell.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abc123asdfghjkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
    7
    39
    26
    32
    61
See reviews for
55
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 bubbles Reviewed March 12, 2013

Arrived for a four night stay. Entered the 'best' apartment (301) to be greeted with a stench that I can only describe as stale smoke, mouse poo and mould.
We went shopping for cleaning products as we noticed mould all over the fridge and the air con.
Spent a few hours cleaning, even cleaned the mould on the fridge moulds. Then it was time for sleep.
Good luck with that. The stench was so over powering, none if us slept.
We handed our key in the next morning and forfeited our three extra nights that we had prepaid.
We would not stay there again if it was the last place available on the gold coast. The car is more appealing.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2005stelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Southport hotels

Christchurch, New Zealand
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed February 12, 2013

Hi, I am the author of "Moments of Time-a collection of short stories", and my stories are based on experiences throughout NZ and a number of countries I have visited. Hence I have a number of reviews with trip advisor. On this occasion we stayed at Southport.

Harbour Side Resort doesn't offer expensive, spectacular high-rise views, but it does offer affordable, spacious rooms with apartment facilities, a swimming and spa pool, and a small tennis court. The apartments are self serviced, and we found these to be clean and tidy, but more care could have been taken by management to ensure that the cups had been properly cleaned by the previous occupants. We also found that the TV remote battery had died.

The hotel is close to a number of eating places and grocery stores. It would be about 15 minutes walk from Australian Fare, one hours walk to Harbour Town, and one hours walk in the other direction to Surfers. The buses pass by frequently. Across the road is a park .

The rooms all had air conditioning.There was an oven, microwave, fridge and dishwasher in the kitchen. The dining area was spacious with a dining table and chairs, lounge suite and television.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian255118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 8, 2013

After reading the reviews on here I was a little worried that I would not be able to stay, but once we got here it turned out to be very nice. We arrived after hours but still got into the room quickly. The staff were nice, pool was clean, and it was very quite at night so you could sleep well, and the bus stop was only 100 metres away. I would stay here again

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BravoCharlie92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed January 30, 2013

I would never stay there again. We stayed 4 nights it was so claustrophobic, I have stayed in backpackers that are heaps better. Shower was dirty, mould on ceiling and shower door leaked, floor constantly wet, shower constantly dripped and was rusty and flaking. Air conditioner dripped water inside, it needs a clean. I pulled blinds up and there was all dirt in corners on window sills in bathroom and kitchen. Couldn't open curtains to let in light as nothing for privacy on windows other than heavy curtains. Couldn't leave door open as no screen and no privacy. If you need a fresh towel there is a charge. I have never been so pleased to be home after a short holiday. One of my worst experiences.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helenonw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSW
1 review
3 of 5 bubbles Reviewed January 21, 2013

After reading some of the negative reviews we were a bit hesitant but when we got there we were pleasantly surprised. No way near as bad as I thought. The two things I would suggest though would be to clean the outdoor stairwells and pathways more frequently and the tennis area could do with a clean up as well. The unit we stayed in was clean, quiet & really roomy and the owners were friendly. I'd go back.

Room Tip: 2 bedroom was great
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Di P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 15, 2013

Had a great visit here in April of 2012. Bought a voucher from Grabone, was out all day and only really slept and swam. Both were a great experience, room had air con - all the cooking facilities we wanted and needed were provided. If you want something better then I would recommend Sandcastles just 5 min further down the road. If you would amazing then go to the Versace Palazzo. Again if you want cheap, clean, safe with toilet, shower and kitchen and you get this on special... you won't regret it:)

Room Tip: If you're a family of 3-4 would recommend a one bedroom but if you're mum and dad with a few...
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Natalie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harbour Side Resort

Property: Harbour Side Resort
Address: 132 Marine Parade, Southport, Gold Coast, Queensland 4215, Australia
Location: Australia > Queensland > Gold Coast > Southport
Amenities:
Kitchenette Swimming Pool
Hotel Style:
Ranked #10 of 10 Specialty Lodging in Southport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Harbour Side Resort 3*
Number of rooms: 44
Official Description (provided by the hotel):
Harbour Side Resort basks in the sun in one of the premier locations on the Gold Coast. Situated directly opposite the harbour-like Gold Coast Broadwater, Harbour Side Resort consists of 50 fully furnished, decorator designed, self-catering holiday apartments and motel-style studio rooms. There is a large resort-style swimming pool, a large separate spa, a shaded entertainment pavilion with two BBQ’s and a half-court tennis court to enjoy without venturing out of the resort.Staying at Harbourside Resort means that you are right in the heart of the Gold Coast's tourist mecca. Close to the Gold Coast Hospital, Griffith and Bond University. Public transport just minutes away. Just 20 minutes drive from Movieworld, Dreamworld, Wet'n'Wild and Whitewater World, just 5 minutes drive from Seaworld and 7 minutes drive from Central Surfers Paradise. Harbour Side Resort is the perfect base from which to explore the beautiful Gold Coast and the surroundings.Harbour Side Resort has studio, one bedroom and two bedroom apartments, which can accommodate from 1 person to a big family of 6 at a convenient location for you to enjoy your next holiday. Check with our reception when you plan your holiday at the Gold Coast. ... more   less 
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Also Known As:
Harbour Side Hotel Southport
Harbour Side Resort Southport, Gold Coast, Australia

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