We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disgusting room, Disgusting service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Crystal Bay on the Broadwater
Certificate of Excellence
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Disgusting room, Disgusting service”
Reviewed July 22, 2012

We have stated here for 6 years in a row and up until our last visit, we have always been more than satisfied. Our last trip however was terrible.

We booked 5 months in advance and specifically requested a refurbished room, which we were told we would get because we were returning guests, it was even hand written on our invoice when we checked in.

Upon opening the door we realised it wasn't so, the carpet was filthy, the blinds were broken and dusty. The bucket chairs were so dirty that I had to wash my arms and change my shirt after sitting on them. When I told reception, they looked at me like I had 2 heads and sent up 2 more filthy chairs. Oh well I thought I would just throw the sheet that was in the cupboard on them so we could use them, to my disgust, it was covered in some unmentionable stains......

When asking reception about why we didn't get a refurbished room, they basically said too bad we made a mistake, you should have booked earlier, I told them we booked 5 months early, they looked it up and said oh yeah, oh well.

That was it, no apology, nothing to make our stay better, no offer of anything except a bewildered stare.

I emailed them when I got home from the stay to express my frustration and disappointment and got no reply at all.

Oh we also had 6 guests and they supplied 3 very old plastic chairs for the balcony, 1 of which had a very dodgy repair, these chairs can be picked up at bunnings for under $10 and they need to repair them when they are atleast 5 years old.

The beds are hard and uncomfortable, staff were rude and don't care. It wouldnt have been as bad if we hadn't specifically requested and been promised the updated room.

Terrible service. View is nice though.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Loradel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

135 reviews from our community

Traveler rating
    52
    49
    18
    5
    11
See reviews for
74
36
2
6
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Korean first
  • Russian first
  • Any
English first
Wee Waa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 17, 2012

We stayed in a refurbished apartment on 5th floor and it is was beautiful, very clean, we had a great view of the Broadwater. The facilities were great, especially the pool as it was heated and prestine and my partner said the new gym was fantastic. We will definately stay at Crystal Bay Resort for our next holiday.

Room Tip: Request unit on a higher floor
See more room tips
  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Breiana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mackay, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 19, 2012

I recently stayed a few days at the Crystal Bay resort on the Broadwater at Labrador, to our severe annoyance their maintenace guys consistently put the large dumpster bins out on a daily basis at an inconsiderate time of 5am... with the council dump trucks rolling up at 7am. Fair enough with the council, but if the guys at Crystal Bay were better organised they wouldn't have to wake the neighborhood up at 5am. Would it be any loss for them to put the bins out the night before? Yours truly,

SLEEP DEPRIVED

Room Tip: Bring earplugs
See more room tips
  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
auckland
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 16, 2012

the furniture was filthy, the carpets were not much better, dust on the blinds, broken blinds, the room wasn't serviced once in five days, no toilet paper supplied. its swipe to enter the carparking is on the wrong side of the building so when the doors open you are head on with a vehicle coming out. Hall ways were also dirty and unclean.

Room Tip: Check the room personally before agreeing to accept the allocated room. The hotel lets are dirty and...
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank pameeauckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brisbane
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 22, 2012

We were return guests to this hotel. Our fist stay was amazing. We booked four mths in advance and payed. They put us on the second floor with no view. We had a poxy small unit, to share four guests. They gave us two small bars of soap, not one on each towel, and only one small sachet of instant coffee and 1 sugar each for one night, we stayed two and they didnt service our room. Very turned off! If you stay at this hotel make sure you are on level 4 or up, and are central not on the side rooms. Bring your own coffee, sugar, milk and soap. Totaly turned off, expressed this to management and they didnt care? Didnt try anything to make our stay any better?

Room Tip: They gave us two single beds as well? Make sure you are specific before bookind. Management are very...
See more room tips
  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank nicolette c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 1, 2011

This is our 4th time to crystal bay we love the location and the changing sea views
this time we where on the 5th floor 504

This is a great Value location and central to many spots on the gold coast

These are well appointed rooms with good equipment but this time or this room needs a do over
as some of the maintenance needs some upkeep
Don't get me wrong we love Crystal bay and would recommend it but don't let it slip
heres the do list

1) time for a new fridge (its noisy and dosn't look nice)
2) leak in the closet roof needs tidy up
3)air-con unit needs paint its a rusty mess
4)out door white plastic chairs need ditching they are black & moldy

Room Tip: we like the middle to north end as they get the best views room numbers that end in 2-6
See more room tips
  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank transworldnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leumeah, Australia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 11, 2011

The view from the room was spectacular we stayed on the 5th floor above the pool area, we also stayed in June2011 on the 11th floor, the room on the 5th floor was better. The apartments are well kept very clean and tidy and the location was excellent it was only a five to ten minute drive into Surfers, five minute drive to Aust Fair for shopping and also five minutes to Harbourtown. Went for many a walk along the paths in the park across the road from our accomodation. It is a very quiet area and we keep coming back so it must be good.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jo63Leumeah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Southport
1.6 mi away
Meriton Serviced Apartments Southport
0.1 mi away
Golden Shores Holiday Club
1.5 mi away
Royal Pacific Resort
Royal Pacific Resort
#2 of 4 in Biggera Waters
146 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Aqualine Apartments
Aqualine Apartments
#2 of 10 in Southport
229 reviews
0.3 mi away
Broadwater Tourist Park
Broadwater Tourist Park
#1 of 10 in Southport
540 reviews
0.2 mi away
Blue Waters Apartments
Blue Waters Apartments
#3 of 7 in Labrador
277 reviews
Show Prices
Show Prices
Show Prices

Been to Crystal Bay on the Broadwater? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crystal Bay on the Broadwater

Property: Crystal Bay on the Broadwater
Address: 182 Marine Parade, Southport, Gold Coast, Queensland QLD 4215, Australia
Location: Australia > Queensland > Gold Coast > Southport
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Specialty Lodging in Southport
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crystal Bay on the Broadwater 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Crystal Bay is situated on the Broadwater just a short distance north of Surfers Paradise. The central location is ideal for both the holiday makers and business traveler alike, with all attractions and the Southport CBD within easy reach.Enjoy the fantastic views and calm waters of the Broadwater from your private balcony or take a stroll along the waterfront to one of the many local restaurants.No matter what your reason is for visiting the Gold Coast, the friendly staff at Crystal Bay would love to welcome you and help make your stay as enjoyable as possible. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Booking.com, Priceline, Cancelon, Hotel.de and TripOnline SA so you can book your Crystal Bay on the Broadwater reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crystal Bay On The Broadwater Southport, Gold Coast, Australia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing