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“Exceeded expectations” 5 of 5 bubbles
Review of Oaks Mon Komo

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Oaks Mon Komo
Certificate of Excellence
Fraser Coast, Qld
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Exceeded expectations”
5 of 5 bubbles Reviewed November 5, 2012

We stayed here on a Monday night and it was not too busy so suspect we scored an upgrade which was nice. We had a 2 bedroom apartment on the side facing Woolies from which we could see the ocean. The desk check in staff made sure to explain how the parking worked which was helpful, as another reviewer mentioned it is not entirely obvious. When I explained my husband was going in for dental surgery that day they gave us a late checkout which was much appreciated.
The apartment itself was lovely - spacious, well laid out and tastefully decorated. (My brother-in-law the architect would approve). Master bedroom had a king bed with most excellent pillows. I am very fussy about pillows but this time actually used theirs instead of the one I brought. The bathrooms were amazing! The ensuite had the most massive bathtub I have seen, my eight-year-old was delighted to be able to completely lie down in it, my six-year old said it was like a swimming pool and I have to admit I had a soak in there too - don't worry water wastage police, we used the same water ;)
Having the shopping centre close by meant we could try cooking in house, and the kitchen was well equipped enough to accommodate this. (although I would have liked to try the restaurant or one of the others nearby - maybe next time) There was a bit of noise in the evening, seemed like a few hoons about even on a Monday night! but closing the doors blocked the noise and the climate control aircon works just fine.
I checked out the pool and it is a lovely "designer" type infinity pool with lounge chairs on the deck nearby, looked very relaxing but not especially kid-friendly... not to worry though because across the street is the "Lagoon" which isn't at all what the name brings to mind... it's a lovely Southbank-like swimming area with adjoining playground, marvellous for families. The kids and I rode our scooters along the bayfront path, stopping off at playgrounds along the way and a snack at the pier, then came back for a swim. What a terrific spot. I would love to come back again sometime.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CaptainVegetable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksMonKomo, Manager at Oaks Mon Komo, responded to this review, November 21, 2012
We appreciate you taking the time to leave your comments regarding your recent stay at Oaks Mon Komo. It was excellent to hear that you found the rooms well equipped and that the staff were helpful in assisting you. We very much look forward to welcoming you back in future.
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367 reviews from our community

Traveler rating
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    36
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    17
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Danish first
  • English first
  • Italian first
  • Any
English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed November 4, 2012 via mobile

Paid for oceanview but received 2nd floor behind fence behind pool, overgrown garden filled with weeds
No light globe in lamp in room
No bedside lamps to read
Toilet broken
Tap broken
Iron sticky - ruined my shirt
Have stayed Oaks several cities, but this one is the pits & should be ashamed of themselves

  • Stayed October 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ppaul4700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Mon Komo, responded to this review, November 6, 2012
Thank you for the comments regarding your stay at Oaks Mon Komo. It was disappointing to hear that your room was not up to our usual standard; your comments have been passed on to the Hotel Manager for investigation and action. We do look forward to being able to welcome you back soon and should you wish to discuss your recent stay further we encourage you to contact us at customerfeedback@theoaksgroup.com.au
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Brisbane, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 19, 2012

Checked in and was greeted by the lovely staff who explained everything we needed to know. We have been here quiet a few times but always need refereshing. Parked and went up to our well positioned 1 bedroom apartment. Cleaned and well equiped we had everything that we needed for our stay. Will be back again!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kmcspaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Mon Komo, responded to this review, October 22, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Mon Komo. It is wonderful to read that you found your apartment clean and well equipped. We are pleased to hear that our staff were friendly and helpful, and I will pass your comments onto the Hotel Manager for distribution. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
73 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed October 19, 2012

Generally, the hotel room is tidy and modern. All the facilities are new and clean. However, I stayed on 3rd floor and the balcony was opposite to a bar. I heard the live music at my room at midnight. If possible, I recommend to request staying on higher floor and facing to the ocean. In addition, the gym room and swimming pool are quite small.
The location is excellent and close to restaurants, supermarkets, cafes, etc.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Manson_T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Mon Komo, responded to this review, October 22, 2012
Thank you for taking the time to comment on your recent stay at Oaks Mon Komo. We are pleased to read that you enjoyed the location of our resort and found your room tidy and modern. We certainly apologise for any issues you had with the level of noise and hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 14, 2012

Badly designed rooms - don't even have towel rack in bathroom. Many items not working. Not the cleanest of rooms. Extremely overpriced. However, outside balcony and view lovely. Wouldn't bother unless you get a discounted price.

  • Stayed October 2012
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BDixon11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Mon Komo, responded to this review, October 17, 2012
We appreciate you taking the time to leave feedback on your recent stay at Oaks Mon Komo. It is disappointing to read that some aspects of your stay did not meet your expectation and if you wish to discuss any matters further you can contact us on customerfeedback@theoaksgroup.com.au. We do hope to have the opportunity to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stanthorpe Qld Australia
Level Contributor
68 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed October 5, 2012

We were able to spend one night in a one bedroom apartment at Mon Komo.
We arranged to have an ocean view room and were not disappointed. The room was well appointed and the view of the bay and Settlement Cove was lovely. We particularly liked the sitting area on the verandah which provided a perfect place to watch passing ships.
Service seemed to be quite helpful including sorting out a minor TV service matter.
It's close to some great cafes and we enjoyed several walks along the nearby esplanade.
We should have put on the air conditioning at night (rather than leaving the verandah doors open -to hear the ocean) to avoid being woken by road cleaning trucks in the morning.
We plan on a return trip soon!

Room Tip: Book an ocean view room
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank greenlds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Mon Komo, responded to this review, October 9, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Mon Komo. It is wonderful to read that you were able to enjoy the ocean views from your balcony and found the location of our resort convenient. We look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
178 reviews
176 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 bubbles Reviewed September 30, 2012

As a summary - good location, well fitted out and using a web deal, good value.

Stayed on level 11 facing the sea. Room was comfortable with good furnishings. The apartment was well cleaned and had good linen. It has a contemporary bathroom which is very stylish and supringly large. Well furnished balcony entices you to sit outside and enjoy the view. No noise from other rooms. Car parking often in serviced apartments is difficult to find and use. Not so here, clear and well marked instructions made it a breeze. I used the restaurant downstairs for breakfast and considered it excellent quality and good value.

Any downside? Curtains in the bedroom not really thick enough to keep the early morning sun at bay and it wakes you up nice and early! Lift during peak can be a bit slow.

Room Tip: Ocean view rooms have lovely view but cop the early morning sun making sleeping in difficult.
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AussieHolidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Mon Komo, responded to this review, October 2, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Mon Komo. We are pleased to read that you found your apartment comfortable with good furnishings. It is great to hard that you were able to sit on your balcony and enjoy the ocean views and able to enjoy dining at the restaurant downstairs. We look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Mon Komo

Property: Oaks Mon Komo
Address: 99 Marine Pde, Redcliffe, Queensland 4020, Australia
Location: Australia > Queensland > Brisbane Region > Moreton Bay Region > Redcliffe
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Redcliffe
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Mon Komo 4.5*
Number of rooms: 74
Official Description (provided by the hotel):
Mon Komo "My Dream Place" on the beach at Redcliffe is the newest resort style accommodation located only 35 minutes from Brisbane’s CBD precinct and close to Brisbane Domestic & International airports. Surrounded by restaurants, cafes, shopping, entertainment, recreational activities and only moments to the beach there is plenty to see and do whilst staying at Mon Komo. With all the facilities of a beachfront resort you can be sure to enjoy the luxury of Mon Komo's spacious hotel rooms and fully self contained apartments, most with spectacular ocean views over Moreton Bay. Spacious apartments complemented by contemporary coastal decor & luxuriously appointed kitchens with stainless steel appliances and full laundry facilities. ... more   less 
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