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“Pub food and service, restaurant prices”
2 of 5 bubbles Review of Sails Restaurant

Sails Restaurant
Ranked #52 of 85 Restaurants in Redcliffe
Cuisines: Australian, European
More restaurant details
Restaurant details
Good for: Families with children, Large groups
Dining options: Lunch, Dinner, Late Night, Breakfast, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
Brisbane Australia
Level Contributor
27 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Pub food and service, restaurant prices”
2 of 5 bubbles Reviewed December 25, 2012

We dined at this restaurant for lunch with friends recently. We were seated by a friendly waitress who gave us a menu and told us to order at the counter when we were ready. This involved queing behind lots of other people which took about 15 minutes. Not a good start.

Forty five minutes later we had not received our entrees. We politely enquired twice before we finally received them and by this time we had been seated for an hour and a quarter. So then we waited for our main courses, and waited, and waited. More polite enquiries to the waitress and still we waited. Eventually she came back to our table and told us that our orders had been "lost" between the front desk and the kitchen. It took us two and a half hours to receive and eat a two course meal.

They did offer us a free round of drinks which we accepted but our overall dining experience was spoilt by the long delays. The food was nothing special, rather overpriced and more like you would expect to receive in a pub. There was also no table service for drinks so once again, we had to queue at the bar. There was no dedicated bar server, just whoever was free at the time covered the bar, so the level of expertise was quite low.

This restaurant could be much better with a few changes. Scrap the electronic order system and introduce table service for food and drinks. The outlook is spectacular with wonderful views out over Suttons Beach and the staff were very friendly and helpful.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Nellie77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 reviews from our community

Visitor rating
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    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
UK
Level Contributor
354 reviews
222 restaurant reviews
common_n_restaurant_reviews_1bd8 253 helpful votes
“Sailing downhill”
2 of 5 bubbles Reviewed October 30, 2012

Went here about a year ago and enjoyed it. Very different experience this time: $25 per person for basic pub food (small piece of bland fish, greasy chips, salad out of a bag). Desserts particularly shocking: stale, rancid cheesecake at $9 a slice, dry, boring choc soufflé with industrial ice cream for $11. Will never return nor recommend!

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank fmackUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
208 reviews
169 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
“Very average breakfast”
2 of 5 bubbles Reviewed October 21, 2012 via mobile

Had breakfast with 3 other people, this restaurant has an excellent location with very good views. They no longer have table service, so you have to go up to the counter and order. I think this restaurant suffers from staff shortages. Drinks were delivered to 2 people first and we had to ask again about the other drinks, we were told the order was lost. The breakfasts were average for the price, we have been to this restaurant several times for breakfast, I think we will be give this a miss for a while.

Helpful?
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
australia
Level Contributor
246 reviews
112 restaurant reviews
common_n_restaurant_reviews_1bd8 125 helpful votes
“awesome location but give it a miss”
1 of 5 bubbles Reviewed October 18, 2012

We decide to have a family birthday lunch here on a sunny sunday, mainly because the location & outlook are spectacular. On arrival it looked nice & we had a lovely table inside while obviously the best location is outside our older guests wanted the aircon. We got our drinks after lining up to order & being told the automated order system was out of order. Then we had to get up & line up again to order our food, still with the order system out of order. I dont usually go to a restaurants to line-up to order i thought it was tacky, lazy & reeked of the whole place being understaffed. But having said that the staff were really very pleasant, clearly frustrated with the broken order system.........yes service was slow as a snail but i think they were just doing the best they could. In fact it was told to us that their order system is always out of order!!
The food was ok not great or outstanding.
The real problem for our guests were that we had a lady in a wheel chair who needed a helper to take her to the ladies room & the disabled toilet was out of order. This made it a chore & a bit of a drama to have our guest ues the standard single ladies cubicle.
I think this place is confused weather its a restaurant, bistro or fish & chips shop. Also you dont need to be einstein to see that this place is being run on the smell of an oily rag & that building maintenance is sorely being neglected & so are the staff & the equipment used to make their job more efficent & the dinners experience more memorable.

One thing i do know I wont be heading back there anytime soon to spend my hard earned.

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank cortez48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redcliffe, Australia
2 reviews
“Dont bother”
1 of 5 bubbles Reviewed October 2, 2012

Hopefully by me posting this review it will save someone else the terrible time we had at Sails.
Bad service, Great views, Bad food. We went there as we had been told it was good. Maybe it was, It sure as hell aint now!
cant say more than that. other than thanks for the crap service and terrible birthday meal!

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank davewenthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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