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Reviewed December 30, 2019 via mobile

Hubby and I came to Maryborough for a short break to visit family.
Made to feel very welcome by Darren .
Room was comfy and clean. The aircon was a blessing .
Great location on the main road close to shopping and food outlets , but far enough away to not be a bother .
Fabulous pool , very refreshing after a long hot day.
Non smoking rooms is a big plus .
Only draw back the smoking outside , the smoke wafts into the room .
Make it a non smoking hotel .

Date of stay: December 2019
Trip type: Traveled as a couple
Thank monikacooke1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArkanaReception, Owner at Arkana Motel, responded to this reviewResponded December 31, 2019

Thank you Monikac we enjoyed your stay with us and look forwarded to seeing you and your husband again soon we try our best to advise all guests to be respectful and thoughtful of others especially if they are smoking out the front of the rooms . we will be trailing this year a designated smoking area away from the rooms and hopefully that helps eliminate ant further discomfort for all guests . thank you again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2019 via mobile

Stayed here for 3 nights room was nice good air conditioning enjoy the pool very much management were very courteous we felt well looked after only problem smoking was permitted outside the rooms which drifted into our room and was very unpleasant although we have been assured by the management that smoking here will be stamped out soon
We look forward to staying here upon our next visit

Date of stay: December 2019
Trip type: Traveled as a couple
Thank Marcus C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArkanaReception, Owner at Arkana Motel, responded to this reviewResponded December 31, 2019

Thank you Marcus for taken the time to give us great feedback on your recent stay with us .we will be trailing this year to have a designated smoking area away from rooms so that all guests can enjoy their visit with us . we look forwarded to seeing you again soon

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Reviewed October 6, 2019 via mobile

Unfortunately not an enjoyable 3 night stay with a big group of friends, we were all treated poorly with terrible customer service, we were not made to feel welcome and I felt like I was back at school camp being chastised by anything us or the kids did over the 3 days. Possibly not an ideal career choice for these owners. Rooms were clean.

Date of stay: October 2019
Trip type: Traveled with friends
Thank Melanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tourist48028126771, Owner at Arkana Motel, responded to this reviewResponded October 9, 2019

Hi Melanie
i was extremely disappointed with the way your group acted whilst staying at our motel you were asked nicely on two separate occasions to be respectful of other guests and to clean up after yourselves. but we still had to pick up empty alcohol cans ,bottles plus clean up the BBQ(free for guests) after each use . the children were spoken to in regards to riding scooters and hover boards along the verandahs in front of guests rooms and car park at night which is a safety concern for the children and also other guests . i am sorry you didn't have a more pleasant stay with us. but maybe you need to look at the way your group conducts themselves when staying in motels as i do believe your group got asked to leave another motel (in Maryborough) last year for noise complaints.

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Reviewed October 6, 2019

Stayed 3 nights with a large group of friends who were all checked in by an arrogant and rude owner who lacks people and business skills and is clearly unhappy in his chosen environment. We've travelled in groups for more than 20 years now and we have never used trip advisor to leave negative feedback until now. We walked on eggshells all weekend and our stay certainly wasn't pleasant and made for an awkward weekend away. After checking out I thanked the owner for our stay and he responded..."YEP". After spending approx $5000 in accommodation over the weekend it is clear to us that the business owner didn't value our patronage and we will never return to the Arkana Hotel again. The owner gave us a mouthful for using booking.com as he said they rip him off and cause him major problems but he doesn't understand he's biting the hand that feeds him. We wish you all the best in business

Date of stay: October 2019
Trip type: Traveled with friends
Thank Jakyrodon001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArkanaReception, Guest Relations Manager at Arkana Motel, responded to this reviewResponded October 9, 2019

Hi Kym
we were very disappointed in the way your team and group conducted themselves whilst staying at the motel . the mess created in the BBQ area and the pool area plus all the empty cans and bottles left lying around infront of the rooms including cigarette butts and lolly wrappers that was cleaned up daily by myself or cleaning staff the breaking of shelves in the fridges plus setting of smoke detectors the blow up beds stored in the shower areas the dumping of shopping trolleys infront of the motel plus the lack of respect given to any other guest staying with us ( which resulted in four noise complaints in two days ) you were asked nicely to be considerate of others and gave our staff a mouth full of cheek .it is no wonder the carriers motel asked you to leave last year and we ( and all other guests) would be very happy for you and your team not to return
all the best for the future

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Reviewed September 10, 2019

Great comfy accomodation. Great prices. Clean. Have stayed there before and will again. Close to everything. Recommend staying at this hotel if your looking for somewhere to stay. Breakfast packs available for those wanting breakfast.

Date of stay: September 2019
Trip type: Traveled solo
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArkanaReception, Guest Relations Manager at Arkana Motel, responded to this reviewResponded October 9, 2019

Hi Rebecca thank you for your lovely review . sorry it has taken a little while to get back to you we have just been given access to our trip advisor account.

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