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“Bad before we even started”

Arcobaleno on the Beach
Certificate of Excellence
Price range: $8 - $20
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Late Night, Breakfast, Delivery, Reservations
Description: Contemporary Italian/ Mediterranean Restaurant situated in the heart of beautiful Rainbow Beach. Excellent service and gorgeous food, genuine woodfired Italian pizza and pastas, tapas and antipasto. The smoothest coffee in town, daily specials and all served in a unique and charming atmosphere. Open 8am till late, dine in or takeaway. BYO *located at the very end of the alleyway between the pub and the hairdresser*
Reviewed December 9, 2012

We walked in here with our 2 young kids at 5.15pm. There were a couple of employees setting up a tree and a few inside. We stood there for a few minutes and no one said anything to us so we had to ask those setting up the tree if they were open and were told to come back in half an hour (no apology or anything for not addressing us first). We returned in 45 minutes and there were a couple of families seated at tables. Again we stood around for a few minutes while a few employees were walking around still setting up. Not one asked us if we wanted a seat, so again we had to approach them. The 'helper' (?) wasn't helpful, I don't think he knew what he was supposed to be doing (he sounded English) and he wasn't really sure about what we were supposed to do (ie do we sit ourselves etc?) Anyhow, we decided to sit, got the 2yr old out of the pram into the high chair and waited for several minutes. No one came. No one asked if we wanted menus or water. So we got up and went to the pub next door and were attended to immediately.

I understand that they may not have fully trained employees, or that they may not have been open the first time, but I have worked in customer service and it does not take a genius to know that you should at least greet a customer. If the store is closed, a simple 'sorry we are closed still but open at 6pm etc' would be great. They lost our business thanks to those mistakes.

2  Thank chanelleythestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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326 - 330 of 360 reviews

Reviewed November 14, 2012

ViSited twice in Feb & twice this month, love the decor - the pub could learn from them. The Pizzas are really good & with BYO it makes for a very low cost but memorable evening . Staff all friendly too

Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

Enjoyed a prawn entree and pizza at this quirky looking casual restaurant. The night was spoilt by a waitress who should reconsider working in a customer service industry. She certainly let down the hardworking chefs and other staff. But don't be put off the food is very good.

Thank 364JohnD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2012

Ate pizza here as recommended whilst staying at rainbow beach and was not disappointed. They had a lovely range with fresh ingredients.

Thank Shmogee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2012

This simple Italian cafe/restaurant served very nice variety of pastas and pizza and a good coffee.
Above all the service was very good despite a minor mix up with the placement of our order that was rectified by the offer of a dip plate that was very tasty.
Easily the best place to eat in the middle of Rainbow Beach.

Thank Windyhill2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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