This is a first hand review as we were booked into the Manor for a work trip, we arrived there and saw the hotel and restaurant facilities.
I booked a series of accomodation for myself and my staff member on a work trip driving from Newcastle to Darwin. I made my reservation over the phone. When we turned up we were curtly informed by the owner that we were "meant to be there last night" which was very much not the case, I had a well planned printed itinerary for the entire journey. When I stated that we had definitely booked for Monday 30th the owner stated that "it was Tuesday 30th today, last night was Monday 29th, thats where you went wrong" Thankfully another member of staff corrected her that it was indeed Monday 30th as she clearly wasn't going to believe me! At this point rather than issue an apology I was briskly told "I'm the owner, I took the booking and I rarely ever make a mistake".
The motel was full so after a nine hour drive we arrived in a remote town to be told there was no accomodation for us and not even an apology was offered. The owner did call round and found us cabins in a neighbouring campsite but her attitude towards us was quite frankly appauling.
Mistakes can be made but an apology can make up for a lot of things. Oh and on a side note, their restaurant has no vegetarian options.
- Official Description (provided by the hotel):
- UNDER NEW MANAGEMENT FROM AUGUST 2016. **Until further notice, there will be no Barramundi Feeding Show. We apologise for any inconvenience** Park information: Free Barramundi Feeding Show twice daily at 9.30am and 1pm at our billabong. Learn about these fascinating fish and watch them get hand fed. Relax during happy hour, watch an abundance of wildlife as the sun sets, then stay for dinner in the outdoor licensed restaurant (open for breakfast, lunch and dinner). Enjoy our delicious beer battered or grilled barramundi, plus plenty of other great meals to choose from. We also offer pizza nights every Wednesday and Saturday! ... more less
- Reservation Options:
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