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“Lovely location...but”

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Eden Beachfront Holiday Park
Ranked #5 of 10 Specialty Lodging in Eden
Melbourne, Australia
Level 5 Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Lovely location...but”
Reviewed May 15, 2013

Looked on the internet for somewhere to stay in Eden. This place looked good. Great location and good price. When I arrived the manager said the price was wrong and charged me more. He blamed interenet third party and said he would get his people to look into it ??(4 days later price on interenet is still the same!!) If I wasn't so tired from travelling I would have looked elsewhere . Cabin was clean and tidy. Park was clean and tidy. Last morning , 8am,I had a flat battery with the car. Contacted reception via intercom only to be told that I would have to wait till 9.30am before someone could help me. Telstra mobile reception was extremely poor and the public phone outside reception was not working! Therefore I could not call NRMA.Thank goodness it wasn't a 000 call! With management knowing this I was hoping for a little bit of assistance. In the meantime, I met the lovely cleaning lady there who went out of her way to help me out . After a few attempts her mobile phone got a signal and I was able to get outside help. I cant thank her enough . Management there should talk to her about how to provide good customer service.She was great!

Room Tip: Maybe talk to the lovely cleaning lady there.....at least she's switched on and very helpful !
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiscoveryHolidayPark, Manager at Eden Beachfront Holiday Park, responded to this review, May 16, 2013
Thank you for taking the time to provide us with your feedback. We are sorry to hear that your recent stay at Discovery Holiday Parks did not meet your expectations. We value your feedback and you can be assured that we will be following up on your comments with our team. Should you wish to discuss your comments further please feel free to contact us direct on customerfeedback@discoveryparks.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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91 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Warragul, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 29, 2013

When we arrived as a family of 5 only 3 beds were made. The fridge seal was just hanging there and closing the fridge was an issue so we put the fridge up to 7 which was the highest.
It took 3 nights to freeze icy poles for the kids which was in front of the fan in the freezer and till the day we left they still were not completly frozen. Kettle leaked from the bottom when pouring.
Had to touch toilet light globe so it would come on. Shower rod has a hole on the side of it and sprays all over the bathroom. One of the towel rack rod kept falling off.

All this work should of been noticed by the cleaners.

When we used the air conditioner it made no difference. When we complained they told us that it was too humid ( it was about 90% ). It is a split system which should not be effected by humidity unless it is faulty. Flap on front of system was also missing.

We stayed there 10 years ago when it was previously owned under the name of Shadrack and the owners had the park in pristine condition. The retaining wall along the beach is now falling apart and most of it is missing and dangerous for patrons.

There are also garden lights along the edge of the retaining wall which do not work , at least 15 of them where there are a number of steps which go down to the beach where these light do not work.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Knackers64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 18, 2013

Beautiful location, secluded beach, calm water, clean park, perfect for anyone, helpful staff, short drive to shops, clean toilets/showers and well priced! Couldn't ask for more from a caravan park! We really enjoyed our stay

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Editsprofile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 29, 2012

Stayed on an unpowered site for two nights. All unpowered sites are along the main road which can get quite noisy but just bring war plugs. Toilets spotless, private beach just gorgeous. Bbqs and benches situated along the beach which makes for beautiful eating setting. We didn't want to leave. One thing we would say, is that the kitchen is very small for so many ppl. Just a two ring hob, microwave, and small oven. No cooking or cleaning utensils so byo. We would definitely come here again!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foster, Australia
Level 4 Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 24, 2012

Stayed overnight at this park in a ensuite site with our caravan.

Staff were generally unhelpful and the ensuite was small, inconvenient and unclean. No thought whatsoever was put into the design of the ensuite.

Will never trouble this place again with our patronage.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dfb_au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New South Wales, Australia
Level 6 Contributor
260 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
Reviewed December 15, 2010

A terrific little retreat with a selection of waterfront cabins although only 5 of the very popular Villas. Good value except in peak season when prices double for about 6 weeks over summer. We stayed in a Beachfront Villa and enjoyed our BBQ on the verandah although the park does offer several gas BBQ's on the beachfront. All our linen etc was provided and we only had to bring our own food. The beach is long enough for a walk to explore the cliffs at one end and Shadracks Creek at the other end. Nice little playground with a jumping pillow and heaps of grassed areas for the kids to play around on. Top spot for a short break or extended family holiday but it DOESN'T have a pool which is a bit of a problem when the sea water quality isn't good enough for swimming.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tez823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Beachfront Holiday Park

Property: Eden Beachfront Holiday Park
Address: 441 Princes Hwy, Eden, New South Wales 2551, Australia (Formerly Sapphire Sun Eco Holiday Park - Eden)
Location: Australia > New South Wales > Eden
Amenities:
Beach Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #5 of 10 Specialty Lodging in Eden
Price Range (Based on Average Rates): $
Hotel Class:2 star — Eden Beachfront Holiday Park 2*
Number of rooms: 41
Official Description (provided by the hotel):
Situated in a stunning valley leading down to absolute beach frontage, Eden Beachfront Holiday Park has the best that nature can offer - the ocean, the placid waters of Shadracks Creek, the raised forest slopes with stunning panoramic views - and all of this within a short drive of the historic township and port of Eden. Eden Beachfront Holiday Park is the only park in Eden situated where the ocean meets the land, offering many relaxed options - so whether you love activities such as fishing, surfing and golfing, or prefer to just sit back and take in the beauty of our forests and wilderness - it is all here for you to enjoy at Eden Beachfront Holiday Park. ... more   less 
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