A very lovely bungalow for 9 adults. Very clean however beds are a little small and possibly the fridge is broken as it was very loud in the nights which affected the sleep of those in the living room.
My main complaint is with the service we received. We discovered on arrival that the sofa bed was broken via a note left at the property. No further details were provided so we panicked a little as it would mean one person did not have a bed. We had to ring the local contact to be told there was an air bed instead. We were not contacted prior to our arrival to be informed of the issue neither were any directions or information provided for the the air bed, which we feel is very poor service. We paid for 9 beds, not an air bed. When I complained, the owner was very polite but felt the air bed was even better than the sofa bed?!? No way, if air beds were that comfortable we would all sleep on air beds not actual beds! We asked for the person who was left without a bed to be refunded, which is only a 9th of the cost and what we felt would be fair given the lack of communication and bed. The owner refused, which we simply feel is outrageous. A lovely place, very disappointed by the service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sep 12, 2016
We have had a difficult summer during which a significant amount of damage has been caused, both internally and externally at Sea Dunes. We have even had to have builders and plumbers on site replacing damaged sanitary ware. One of the items damaged was the sofa bed, where the internal mechanism has been rendered unusable. I have had the sofa bed looked at and it has been deemed beyond repair. A replacement is currently being looked into. I have advised other guests in advance of their stay of the current position, but due to other issues had neglected to advise this party - for which I apologised when I spoke to them. As a temporary alternative a luxury, extra deep double airbed was put into the property as a replacement. It also has electronic inflation and deflation in order not to inconvenience guests too much. It comes with its user guide in order that guests understand its use.
All other beds at the property are standard size double and single beds. Based on this I do not feel that the sleeping facilities have in any way compromised Sea Dunes as a 'Great Place' to stay and that the negative comments are unfair and driven by my decline of the demand for financial compensation rather than an objective appraisal of the accommodation.
Regarding the noise from the fridge freezer, this is the first time that this has been raised and I will get the management company to investigate and resolve the matter.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.