We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“not good customer service!.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Apartments AR Santa Anna II
Ranked #79 of 124 Hotels in Lloret de Mar
britain
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“not good customer service!.”
Reviewed September 30, 2012

we arrived at the apartments at 1.30 in the morning after a transfer from hell that was suppose to take 1hr - 1hr 20 it took 4hours , when we arrived we were told we had to pay 100 euros tp stay we asked why ? they explained it in an aggressive manner it was for breakages we explained we did not have 100 euros at this time and no one had told us this at time of booking he told us it was the travel agents fault and we still had to pay , he said to sort it out in the morning . The following morning we were knocked up by a women saying we were needed at reception , my husband explained we would come to reception after breakfast she then knocked again 10 mins later saying you must come to reception now . We were then told if we didnt pay 100 euros in 20 minutes we would be thrown out! we had to pay and was left short with spending money as they wouldnt except credit card , as we were on a budget holiday it stopped us from doing things , Also no toaster or kettle as stated when booking are bedding was never changed and we were there10 nights we only got towels changed after 7days because we asked for them .

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lynsay w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

65 reviews from our community

Traveler rating
    15
    24
    11
    6
    9
See reviews for
9
23
1
1
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Haparanda, Norrbottens Län, Sweden
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 23, 2012

When we got there in the evening the receptionist was very kind. We had to pay a 100 € deposition, but we had read about and we got the money back so it wasn't a problem. Then we couldn't open the door, so the staff had to come and open it. The apartment was bigger and nicer than expected.

It was very noisy at night, not the hotel but the surroundings, Lloret has a huge nightlife. Don't come here if you need your 10 h beautysleep. The hot water didn't run, and when went complaining to the staff a kind lady came and helped us. She was surprised about the problem but fixed it. The water was unpredictable, it switched from very hot to ice cold. The doorknob to the bedroom was very old and fell off a few times, but I was able to push it back, be careful. The bed was uncomfortable and very hard but OK, you get what you pay for. The hotel was really cheap. The room was very cold and we had to let the air conditioner blow warm air, it was very loud.

But we are still pleased because it was so cheap, we didn't have high expectations.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Madeleine I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 6, 2012

We were very pleased with the size and how modern the apartments are. Would not recomend people with young children..very noisy all night even till 5am. Also had to walk through drunks and pubs after pubs to get to the beach and shops(fine if your a couple or groups)but not ideal with young children in prams! Felt a bit out of place at times.
100euro on arrivel..one group didnt get there money back due to hair being on the pillows!!!! Anyway would defo recomed to groups or couples.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mwea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 24, 2012

This was hotel was in a great location with restaurants and pubs right on your doorstep, the beach was about a 10 minute walk. The apartment was exactly as advertised so no surprises was large spacious, clean, updated and just what we needed. I went with my partner and it was everything we needed. Yes we had to pay 100euro deposit but as we seen this on here it was no surprise, there was no problem getting the deposit back, the room was checked on our departure and everything was fine. The only thing about this hotel is there was no pool although it is not advertised with a pool. You have to keep the apartment clean yourself but that is not hard to do. Towels could have been changed but they weren't so tip - take a spare towel. This hotel was worth what we paid and just what we wanted. Was noisy at times but no more than expected people go on holiday to have fun I dont think this is something to moan about.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Turkeymad_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 4, 2012

I just spent in the hotel 5 nights with 6 year old kid and my husband. On arrival they wanted 100 euros deposit that was ridiculous, on Sunday morning 7 o'clock we finished with 100 euros in our pocket. Anyway I would never recommended this hotel for families. The hotel was full of drank German teenagers, they started drinking at about 4 pm and finished at 5 am. we came tired and exhausted.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 934Danuta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lloret de Mar hotels

Kettering, United Kingdom
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 3, 2012

Just had a week at Santa Anna Apts with my 13 yr old granddaughter. Our apartment was HUGE !!! Very clean and well equipped, and slept well (even with noisy neighbours as we had earplugs !) Blonde lady on reception was very helpful and friendly (as were other staff), and they let us leave our cases with them for a few hours on checkout morning ( no charge). Tv only has Spanish channels (no surprise really !) but we enjoyed watching dubbed programmes anyway ! Had no problems with Santa Anna, but Lloret wasn't really our cup of tea---way too 'clubby' , and not too keen on shingle beach either. But overall we had a fantastic holiday, as the locals are very friendly, the restaurants are great, and the coastal walks are very enjoyable. Also try the horse riding at Ranch Mestres in Santa Susanna--it was the highlight of our week !

Room Tip: We had apt 41 which is at the back of building so a bit quieter.
See more room tips
  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sushalegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 21, 2012 via mobile

I stayed there June last year for 10 days. The staff are extremely unfriendly and rude! At one point they wouldn't let me back into my room because they said I wasn't staying there even though they had my passport! Among a long list of other things I was disappointed with, when it came to check out, they ran around the room looking for any reason they could to keep our deposit, reason found was wet towels! Avoid!!!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alun325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lloret de Mar hotels
0.5 mi away
Apartaments Lloveras
Apartaments Lloveras
#80 of 124 in Lloret de Mar
22 reviews
1.4 mi away
Els Llorers
Els Llorers
#7 of 124 in Lloret de Mar
800 reviews
0.4 mi away
Hotel Norai
Hotel Norai
#47 of 124 in Lloret de Mar
95 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Bolero Park Apartments
Bolero Park Apartments
#82 of 124 in Lloret de Mar
246 reviews
0.1 mi away
Institut Gem Wellness & Spa
Institut Gem Wellness & Spa
#46 of 124 in Lloret de Mar
66 reviews
1.0 mi away
Bonsol Lloret
Bonsol Lloret
#60 of 124 in Lloret de Mar
55 reviews
Show Prices
Show Prices
Show Prices

Been to Apartments AR Santa Anna II? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Apartments AR Santa Anna II

Property: Apartments AR Santa Anna II
Address: Avda. Costa Carbonell 37, 17310 Lloret de Mar, Spain
Location: Spain > Catalonia > Province of Girona > Costa Brava > Lloret de Mar
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #79 of 124 Hotels in Lloret de Mar
Price Range (Based on Average Rates): $
Hotel Class:2 star — Apartments AR Santa Anna II 2*
Number of rooms: 45
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, TripOnline SA, Hotwire, Cancelon and HotelQuickly so you can book your Apartments AR Santa Anna II reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Santa Ana Ii Apartments Hotel Lloret De Mar
Apartments AR Santa Anna II Lloret De Mar, Costa Brava, Spain

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing