Me and my boyfriend stayed at Hotel Garbi in August 2012 and we can hand on heart say it was the worst holiday we have ever had!! Walking upto the hotel we had our reservations but we thought we would give it the benefit of the doubt but on entering the hotel our worst fears were confirmed. We spoke to a young guy at reception who, give him credit, was very helpful. He provided us with our key and sent us on our way. We had to go back out of the hotel and around the side to get to our room.
The hotel had a horrible smell and the stairs were wet. The lift was extremely temperemental and worked on occassion. The room was disgusting, old sheets which were torn and stained. Curtains which were faded and well past their sell by dates.
We were expecting a 3 star hotel with air conditioning, hair dryer etc within the room. We had a small room with no air conditioning or hair dryer which the man on reception confirmed was not available at all within the hotel. The bathroom was ok but the shower leaked all over the floor and there was a small cupboard which when opened contained pipes etc to the hotel. If you leaned far enough into the cupboard you could easily push through into an adjoining room (although you could not physically get through). The area was extremely noisy and loud.
We paid for all inclusive which we wished we hadn't. We had free drinks and could order food from the bar as snacks. The main restaurant had certain serving times (which was fine) however the food was very unimpressive. Everyday there was a choice of salad and then a hot bar which generally had stale chips, some sort of meat (chicken, pork, peacock) and pasta dishes. The food was lukewarm and unappetising. In terms of staffing we were told on one day we could not sit in a certain area. There was one man on the door who was taking payment into the restaurant and doing all of the drinks. We found as all inclusive guests we were ignored in favour of full paying guests and made to wait.
The manager of the hotel had to be the most ignorant and rude person I have ever come across. Having gone to bed with wet hair (after finding there was no hair dryer) some of my recently done hair dye transferred onto my towel and pillowcase. When we came into the reception the following day the manager confronted us with said towel and pillowcase, very aggressively to complain that we would be charged for this damage. He was not willing to listen that if he put it in the wash it would come straight out. He was extremely rude and put a negative slant on our holiday from word go!! The remainder of the week I had to use a towel purchased from the town and wrap this around my pillow as they did not provide any more towels or pillowcases. Extremely dissatisfied with this service to say the least.
Some of the staff were more than helpful however the majority were quite rude and unhelpful. We were very much second to local guets and it felt almost that we were given a less than satisfactory service because we were English. There was one man on reception who ignored us on several occasions and refused to deal with us because we were English.
We stayed and paid for seven nights however if we could have afforded we would have moved to another hotel in an instance. We also chose to eat out every night due to the insubstantial offerings of the hotel.
The pool was ok and there were normally sun loungers available all day however the locals had access to this facility whether they were staying at the hotel or not which intruded the paying customers use of facilities.
As much as the hotel was awful we appreciate that the company we booked with (on the beach) were as much at fault as their out of date advertisements did not give a true advertisement of what we should expect.
As a cheap place to stay for a hen/stag weekend or young people who want clubs every night until 4 in the morning this hotel would be perfect but if you are looking for something more then DO NOT choose Hotel Garbi.
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- Also Known As:
- Garbi Hotel Lloret De Mar
- Hotel Garbi Lloret De Mar, Costa Brava, Spain