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Alva Park Costa Brava
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Reviews (99)
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Reviewed June 11, 2013

We stayed at Alva Park for a few nights at the beginning of June 2013, paying EUR 660 per night. It wasn’t cheap so we expected top class service. The hotel itself is very nice, rooms are specious and very clean, the bed was very comfortable. They obviously splashed a lot of cash on posh Bang & Olufsen gear, but in my opinion that was not adding any value. The room telephones were so difficult to use. Moreover, you would expect to know how to dial reception form your room phone wouldn’t you? Surprise! Their phones are not labelled, no phone directory so finding the right number was a challenge! They give you a welcome pack which is a ream of paper sheets, that easily get mixed and lost as they are not stapled or bound together. It took me 15 minutes to finally find how to call the front desk from my room to order a cab. So if you go there – remember the telephone number for reception is 3000

The hotel was understaffed in my opinion, even though there were no more than 10-15 guests. I went to the swimming pool and wanted to order a cocktail. When you are paying EUR 600+ per night and EUR 28 for a cocktail – you would expect a waiter to turn up the minute you land you bum on a sunbed. In our case – there was nobody there. There was a bar but no staff. I had to go to kids club and ask a lady there to find a waiter.

Internet access was terrible. In most hotels where I stayed, I only had to enter my username and password once every 24 hours. In this hotel you have to enter it every time after a few minutes of inactivating. If your iPad locks you have to re-enter you username and password for WiFi. I had to do it 30-50 times a day.

Food in the restaurants was very nice, but the choice was limited. The service was great. The spa & sauna was amazing, although to access it you have to take two lifts, it was like a maze.

Overall impression – very nice interior, excellent rooms, nice food, nice spa but poor service and massively overpriced.

I think the management focused on the image of their hotel so much that they forgot about more important things – the service. Bang & Olufsen is not enough to make a perfect stay

  • Stayed: June 2013, traveled as a couple
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10  Thank mrputin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2012

Just got back from 2 nights in a suit at the Alva park. I must say we didn't think much of the town but the hotel is an oasis of calm and is the best I have stayed in. It is more of a 6 star with service which is wonderful and lot's of personal touches, they made our children feel so welcome; with staff in the Kids Club making everything so fun and seemingly wanting the children to join them which is unusual in our experiences! They really go the extra mile and deserve their place in Luxury Hotels of the World. If you are considering this hotel, go for it! It really is stunning with incredible service.

Room Tip: We had a suit on the 6th floor and it was wonderful.
  • Stayed: August 2012, traveled with family
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5  Thank avahar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2012

When I first visited this apartment hotel it was possible to spend a week there for less than the cost of a night now.

Back then it was basic, clean, well equipped and perfect for the area. If you had a triple room you got a partial sea view over the car park but if you had a 'normal' room you got a view over a typical Spanish holiday hotel or an unattractive apartment block.

Following a major revision the hotel went seriously upmarket. The views haven't changed of course and neither have the resort facilities.

It's a lovely place but is totally out of keeping with its surroundings - I really can't recommend it.

  • Stayed: September 2011, traveled with family
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4  Thank Rallyman23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2012

Don't always judge a hotel by its facade.... The Alva Park is quite anonymous from the street, but a quick glimpse through the windows tell you a different story - go into the lobby and you immediately know that this hotel is going to be special from whatever you might have tried before!
Everything from SPA to rooms, service and restaurant was FLAWLESS during my stay. I will definitely go there again - not because of Costa Brava, but because of Alva Park!

  • Stayed: January 2012, traveled on business
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6  Thank Dandanell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2012

Amazing hotel, wonderful oriental decoration, very comfortable rooms with large bathrooms and separate walk-in closets, my room had a small steam bath. Great Molton Brown toiletries. The SPA is just a dream and a MUST. I loved the gym facilities and the restaurant. Senor Cases was a perfect host

Room Tip: street side view looks over the Mediterranian Sea
  • Stayed: January 2012, traveled on business
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2  Thank RolfParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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