We stayed at Alva Park for a few nights at the beginning of June 2013, paying EUR 660 per night. It wasn’t cheap so we expected top class service. The hotel itself is very nice, rooms are specious and very clean, the bed was very comfortable. They obviously splashed a lot of cash on posh Bang & Olufsen gear, but in my opinion that was not adding any value. The room telephones were so difficult to use. Moreover, you would expect to know how to dial reception form your room phone wouldn’t you? Surprise! Their phones are not labelled, no phone directory so finding the right number was a challenge! They give you a welcome pack which is a ream of paper sheets, that easily get mixed and lost as they are not stapled or bound together. It took me 15 minutes to finally find how to call the front desk from my room to order a cab. So if you go there – remember the telephone number for reception is 3000
The hotel was understaffed in my opinion, even though there were no more than 10-15 guests. I went to the swimming pool and wanted to order a cocktail. When you are paying EUR 600+ per night and EUR 28 for a cocktail – you would expect a waiter to turn up the minute you land you bum on a sunbed. In our case – there was nobody there. There was a bar but no staff. I had to go to kids club and ask a lady there to find a waiter.
Internet access was terrible. In most hotels where I stayed, I only had to enter my username and password once every 24 hours. In this hotel you have to enter it every time after a few minutes of inactivating. If your iPad locks you have to re-enter you username and password for WiFi. I had to do it 30-50 times a day.
Food in the restaurants was very nice, but the choice was limited. The service was great. The spa & sauna was amazing, although to access it you have to take two lifts, it was like a maze.
Overall impression – very nice interior, excellent rooms, nice food, nice spa but poor service and massively overpriced.
I think the management focused on the image of their hotel so much that they forgot about more important things – the service. Bang & Olufsen is not enough to make a perfect stay
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- Also Known As:
- Alva Park Costa Brava Hotel Lloret De Mar
- Alva Park Hotel
- Alva Park Costa Brava Lloret De Mar, Spain