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“Wouldn't Return”

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Guitart Central Park Resort & Spa
Ranked #99 of 125 Hotels in Lloret de Mar
Sudbury, Suffolk
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wouldn't Return”
Reviewed December 10, 2013

We went for 4 nights all inclusive and arrived back early hours of yesterday morning.
Receptionist barely spoke any English and tried to tell us we were only half board and had to re-check herself twice.
No-one to show us where our room was and signs were poor. Lifts up to the 4th floor were covered in graffiti.
The carpet along the 4th floor corridor was filthy and patches had been cut out and replaced so was just a mess.
The room was like a prison cell. very small, narrow, dated and with no electricity!!!
We got moved to another room, again small, narrow, dated. Sheets on the bed were dirty, bathroom needed a good scrub with bleach and there was exposed wiring above the sink.
We booked a double and were given two single camp beds pushed together that had rotten mattresses underneath them. Website stated the room came with a hair-dryer but we had to pay reception a 20 euro deposit to have one.
The air con in the room blew out hot air even when set to its coolest option. Only one plug socket in the bathroom worked and the balcony was large but dirty and not private at all.
We put up with it as it was only 4 nights.
Food was mediocre. Mostly poorly labelled meat, all was luke warm, juice very watered down.
The main bar was always heaving with noisy people, food all over the floor and drink spillages too. The bar staff were too stretched to be able to sort it. Snacks outside of meal times were crisps or nuts but we only found this out by watching other people request them.
The bars shut at 11:45 on the dot every night.
The communal toilets were disgusting, never enough toilet roll, absolutely filthy all over really. I mentioned this to the reception staff, it took an hour for a lady to come and put one toilet roll in there.
There was a second restaurant and bar but this was not made clear to us and we only discovered them on the last day.
The only indoor pool was "only for families" so we, as a couple were not allowed to use it.
Very few memebers of staff knew English and the ones that did were rude.
On our last day our transfer was at 6pm. The food/drink card ran out at 3 and we were refused a bottle of water in those 3 hours.
All the receptionist could say was "you don't have to wait in the hotel". Charming.
We would never return.

  • Stayed December 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Volyne
1 review
Reviewed October 27, 2013

Delicious food, nice park - landscaping around the hotel, the location practically in the center (shops are near). Beaches accessible by walking within 10 minutes. Also suitable for young people, because the centre has a vibrant nightlife. The possibility of interesting excursions.
The staff of the hotel are friendly, some of them can speak Czech (at the reception). We personally communicated with the receptionist Anna in German, we salute her. We stayed in the room number 3510. Our photo is attached. Anna, you can send me an e-mail in German.
E-mail: sona.kahudova@seznam.cz

  • Stayed August 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Sona K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, England, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 10, 2013

We were looking forward to our third stay at the newly refurbished Guitart Park III this September and were not disappointed. The rooms were newly decorated, with new flooring, bathrooms and a multi channel TV and the beds were as comfortable as ever.
The hotel grounds were still beautiful and very well maintained and a pleasure to spend time in.
The food, as always, was very good. The buffet style meals offered a big choice of food, both hot and cold which was regularly replenished by the hard working staff, so was always plentiful.
It took a great deal of willpower not to over indulge because the quality of the food was excellent.
All the staff were helpful and friendly which made our stay very enjoyable indeed. A special 'Thank You' to Susanna Abba who went out of her way to make us feel very welcome.
The location of the hotel was perfect for us. It was fairly quiet, yet only a 5 minute walk to the main Bus station and also the 'strip'. The main Lloret beach was 10 minutes away, but we didnt think many guests realised that if you went out of the gate at the rear of the hotel, across the road and down around 100 steps, you were on a beautiful street which led you down to another fantastic beach called Fenals, which was much quieter and where we went for many day and evening walks and to enjoy the scenery.
We certainly hope to return for a 4th time next year. It really is worth it and well recommended to everyone of all ages.

Room Tip: The higher the floor the better for reduced noise. ( There is a lift ) We were on the fifth floor w...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Santino S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuitartHotels01, Guest Relations Manager at Guitart Central Park Resort & Spa, responded to this review, October 16, 2013
Google Translation
Apreciado Cliente,
Le agradecemos su estancia en nuestro complejo y los comentarios realizados en Tripadvisor, Ha sido realmente un placer haber conseguido su máxima satisfacción y seguiremos trabajando para que en una próxima visita encuentre nuestras instalaciones y servicios de igual o mejor forma.
Cordialmente ,
Xavi Camprubi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 6, 2013

I stayed as part of a large organised group. First impressions were that the reception staff were polite and professional. Me and my friends shared a Jr suite in block II, the only disappointment was that its set up for 1 king in the main area and 2 twins in the lounge area, and could not be changed. When the beds were folded away there was adequate space for us all. There was a fridge but a kettle would have been nice too. The cleaning staff don't call ' housekeeping ' before they come in they just do. If you've forgotten the sign on the door that's your fault!

We had complimentary breakfast which has lots of choices, the juices however were very low quality concentrate on the whole the remainder was tasty. On Monday morning there were no fried eggs as the staff said they don't get deliveries on Sundays. Bearing in mind they knew they were accommodating a large group they really should have been more proactive on that because the alternative was some very suspect unappetising brown coloured scrambled egg, were 2 breakfast areas as far as I could see.

The outside area was well looked after there were lots of sun beds but many of backrest s were broken. It also has a heated covered pool outside.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ebonyqueen22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuitartHotels01, Guest Relations Manager at Guitart Central Park Resort & Spa, responded to this review, October 14, 2013
Google Translation
Apreciado Cliente
Le agradecemos su estancia en nuestro complejo y que en general pasara unos días agradables en nuestro complejo, Estaremos encantados de poder volver atenderle en compañía de su familia y amigos en una próxima ocasión.
Cordialmente Xavier Camprubi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 3, 2013

We've seen all those negative opinions about the resort and must say we've been really worried with my girlfriend about the hotel standards etc before our one week holiday on the beginning of september.
During the holiday weve spoke with girlfriend askin ourselves "where all these negatives were from...?"
honestly we've had a lovely time in Guitart Central Park,enjoyed it so much we wish could stay longer!
Silver Superior Room was very tidy bright and comfortable. cleaned every day with fresh towels etc.
Same restaurant, very tasty food,choice of many different types each day,lovely!
i also dont understand negative opinions about the staff (?) Every member of the staff that we met from reception desk,bars,restaurant etc were very friendly and happy to help.
i may sound like to excited,whatsoever,but after the great holiday weve had with my girlfriend i dont understand all these negatives opinions.

Guitart Central Park- Well done. Many thanks!:)

Room Tip: Recommend Silver Superior / Superior Gold
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank krystian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuitartHotels01, Guest Relations Manager at Guitart Central Park Resort & Spa, responded to this review, October 7, 2013
Google Translation
Apreciado Krystian,
Estamos muy agradecidos por sus comentarios en Tripadvisor, ha sido realmente un placer haber podido atenderle en compañía de su novia, Esperamos poder volver atenderle en compañía de su novia en una próxima ocasión y conseguir como mínimo que su estancia sea al menos igual de placentera que esta última vez.
Cordialmente Xavier Camprubi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 30, 2013

I recently had an amazing holiday in Loret De Mar and stayed at the Guitart as that is where the majority of the other travellers was staying for a large group event. The actual hotel consist of 3 sections and is relatatively central to the main strip and the beach. Where do I begin???? Well the hotel is what I would rate as 3 star at the most, due to the lack of room facilities and the size of the rooms. It was clean enough but not spotless, the carpets could do well with a good clean, the facilities (which admittedly is normal for European hotels), was minimalistic. I encountered 2 disappointing situations whereby I thought was a simple request. The first was to ask for an ironing board to hire/borrow. I could not believe this service was unavailable and was not offered an alterative, so no idea if there was a laundry or cleaning service to press a few items, the other was asking for a cup of hot water to settle the stomach as a friend was feeling unwell. Can you believe the hotel was unable to accommodate this simple request. I was flabbergasted to say the least. The room had a fridge which was hotter than outside and no tea or coffee making facilities, therefore if you wanted a cup of tea at a unreasonable hour, you had to wait until the morning or go out and source that yourself. They was actually unwilling to go to the kitchen and boil a kettle for a paying guest. To me that is wholly unacceptable and totally out of order. There was a few pool areas, one which was covered indoors and the other outside with sufficient sunbeds. The restaurant I never ventured to after hearing about another guest finding a bug in their roll. On that basis I made a decision to go have breakfast elsewhere, because if that was me, the whole town would have heard about it and that would not be good for business!!!!!!!!! Also, if you want to buy cigarettes, there is a machine in reception, but you have to get them to activate it. Local shops do not sell tobacco, you have to go into a bar and use the machine or you have to go to the Tabocco store, which is closed on Sundays and at 8pm so beware you smokers out there! If I go back next year as it is an annual event, I would be looking for alternative accommodation for sure. I do like a bit of luxury when travelling.

Room Tip: All the rooms are relatively small, but from visiting the newer site I would personally ask for a la...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuitartHotels01, Guest Relations Manager at Guitart Central Park Resort & Spa, responded to this review, October 7, 2013
Google Translation
Apreciado Cliente
Queremos transmitirle nuestras mas sinceras disculpas por los aspectos que no han sido de su agrado durante su estancia en nuestro complejo. Al mismo tiempo le agradecemos que nos visitara y estaremos encantados de que lo vuelva hacer y conseguir que su estancia sea al máximo de satisfactoria.
Cordialmente Xavier Camprubi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
derby
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 29, 2013

THE ROOM. Water dripping out of the air con causing a pool of water on the floor.Tv remote not working and only 1 channel too be had on the tv anyway! Holes in the bedding,bathroom clean but dated.The shower was powerful plenty of hot water,clean towels regulary provided as was loo paper.Cleaned every day and bed made.
THE HOTEL.Very dated and needs an facelift.Had a coke from the pool bar and found around 10 ants in it about threw up fgs!! Sunbeds are charged 1euro per day apparantly in high season, they are dropping to bits and the most uncomfortable things to lie on! Not a lot of entertainment to be had at night neither this also must be in high season.
THE FOOD AND DINING ROOM.This is basic like I say needs a good facelift.The foods plentyful you wont starve! I found 4 little beetles in a breakfast bowl one morning by the side of the cereals, I made a hasty retreat and did not bother with cereal then for the rest of the week needless to say.Oh and the crisps and nuts provided from behind the bar are put back in the tubs they come out off if you happen to leave any, err not done here, something to do with hygeine?.We went out one night to a restaurant called The Orient Express it was fantastic and reasonably priced, Its on the seafront about 200yds from the traffic island!
RESORT.Loads of bars, restaurants, nightclubs, fairground rides for the kids, watersports, pedloes,etc..Shops plentiful chemists,supermarkets and a market on Tues apparantly!! Great resort!!

Room Tip: Go to a different hotel if you looking for high standards
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank net-n-andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuitartHotels01, Guest Relations Manager at Guitart Central Park Resort & Spa, responded to this review, October 7, 2013
Google Translation
Apreciado Cliente
Agradecemos su estancia en nuestro complejo y lamentamos los aspectos que no han sido de su agrado durante su estancia,
Cordialmente
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Guitart Central Park Resort & Spa

Property: Guitart Central Park Resort & Spa
Address: Constanti Ribalaigua, 7, 17310 Lloret de Mar, Spain
Location: Spain > Catalonia > Province of Girona > Costa Brava > Lloret de Mar
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#34 On the Beach Hotel in Lloret de Mar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Guitart Central Park Resort & Spa 3*
Number of rooms: 647
Official Description (provided by the hotel):
Exotic and beautiful gardens, swimming pools, waterfalls, tennis courts, a sport area, solarium, gym, an extensive variety of spacious comfortable and lively terraces. Combine together these amenities and facilities create Guitart Gold Central Park Resort & Spa the ideal location for an immensely pleasurable and original holiday.Choose between five different swimming pools situated at various levels around the complex (one of them heated and covered). Spacious gardens to enjoy for leisure and relaxation. ... more   less 
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Also Known As:
Guitart Central Park Resort And Spa
Guitart Central Park Hotel Lloret De Mar
Guitart Central Park Spa
Hotel Guitart Central Park
Guitart Central Park Resort & Spa Lloret De Mar, Costa Brava, Spain

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