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“Would go again! But be aware of what to expect”

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H.TOP Gran Casino Royal
Ranked #110 of 124 Hotels in Lloret de Mar
Reviewed July 16, 2014 via mobile

Do not come here if you are looking for a relaxing family holiday!!

However if you are looking for a place to stay with the sole purpose of being on holiday to party then this place is perfect! Yes it's noisy, no the food isn't fantastic. And our group of 11 ended up being the only English!! Pretty much everyone else was German!

Rooms are basic but get the job done, food is there if you want it, plenty of drink available. And it's a 5 minute walk to the strip.

Would definitely go back, but be mindful of what you are going there for.

Stayed: July 2014, traveled with friends
2  Thank Dan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 15, 2014

June 28th-1st July 2014. I went to H TOP Gran Casino Royal with my boyfriend, and another couple. All of us are 18. After reading all the terrible reviews made me regret booking the holiday. I was dreading it so much after hearing the beds are uncomfy, no sleep, basic room, limited food and much more.When we first arrived at the hotel to check in the staff looked miserable and were very un welcome. We didnt even get a hi, they were all chating and had to speak up to get their attention just to book in. The hotel was very basic but didnt matter because were only there to sleep. The reviews i read were that the beds were hard and uncomfortable, I found the beds perfectly fine. The shower was leaking and did look like it was going to fall off, but the shower was defiantly the best thing about the room, it was powerful apart from the shower rack did nearly fall on my head after hanging the bath towels on it. The first night was absolutely horrendous! We can home at 2am and there was fights outside our room, constant swearing, music on full blast through speakers and this carried on til 6.30 AM! had no sleep on our first night and complained first thing in the morning. I asked to speak to the manager and he didn't sound surprised about it being so noisy and not being able to sleep. I asked to move rooms somewhere else and 3hours later we moved rooms. The second night the noise carried on but no way near as bad as the first night. When walking out of the hotel we wasnt even able to walk under the hotel balconies as people are throwing ice cubes, drinks and other items at people!!The alcohol in the hotel was so weak vodka didnt even taste of vodka it tastes like it was watered down with hardly any taste!The hotel has one small pool and a baby pool. The pool was freezing for the first 2 days and was easy to get a sunbed as it was very dead. The bedroom doors had no lock and made me feel unsafe, expecially when there was a fight literally outside our room on the first night!The walls were so thin we could here everyones conversation from our neighbours. Made us feel like we had to whisper to each other just to have a private conversation.

The annoying thing is having a card for drinks therefore you can only have one drink at a time and must take the plastic cup back before you can get another one. There was so many germans it was unbelievable! The food was very basic and limited. I literally lived on fried eggs and pasta for lunch, breakfast and dinner for 5 days! the times for food were ridiculous, 2 hours for breakfast wasnt too bad and for lunch and dinner was only 30 mins!!!!The only good thing was desert to have small pots of ice cream. ALL fizzy drinks in the restaurant and bar were all flat and tasted horrible.

We mainly went for the light life which we was not impressed with. The clubs were nothing how i expected lorett de ma to me! al of them were dead! Me and my friend got into some clubs free because were females as well as some free drinks. the alcohol was also very weak in clubs and didnt taste how we expected. I ended up buying my own alcohol from the shop, just so i could taste it. It was advertised everywhere the club 'tropics' was having a foam party we stayed there till 3.30am and was still NO foam!we all went back to the hotel with disappointment after being told there was foam all night! All the clubs played no english songs and were all in spanish. Only tropics played some old english songs.

The beach was usually packed and had to pay for sunbeds. There was no sand, there was small stones. The sea was clear and lovely, but the first 2 days it was freezing!

The only good thing about the holiday was the activities. We went to water world which was fantastic which was 30 euro's each and the bus was free. I'd also recommend marineland it was fantastic, saw a dolphin show, sea lion and birds of prey. Also got to stroke the dolphin and sealions with a picture for 20 euro's. Marineland also had a waterpark which was very good. I would recommend the bar called 'blue' it was right in front of the beach with a lovely view and looked beautiful at night. The staff here were friendly and even gave us fluffy blankets to keep warm. The alcohol was very good here!
I wouldnt recommend this hotel for families nor teenagers that are going for the night life as all clubs were dead.

Room Tip: ask to have your room on the top floor on an end!
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  • Stayed: June 2014, traveled as a couple
    • Cleanliness
    • Service
3  Thank Chloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HTOPHotels, Director Comercial at H.TOP Gran Casino Royal, responded to this reviewResponded July 22, 2014

Dear Customer;

Thank you for taking your time to give us your feedback.
We are thankful for your good comments, that kind of comments maker our job easier.
The intention of all the staff of the H. Top Gran Casino Royal is that all the clients who visit us leave with good impression of their holiday.
Unfortunately, we don't always get it.
This hotel, like many others, is visited annually by a large quantity of young tourists from all European countries, especially in the summer months (Germany, Great Britain, France, Croatia, Macedonia, etc.).
There are times when the average age of the tourists on the Costa Brava goes down and other times of the year when it goes up.
Not everyone understands that Lloret is not a destination for relax 100 %.
To any Hotel is possible to go with family or children or older people; but the truth is one; and the truth is that Lloret de Mar It is not famous for its museums and architectural works; Lloret is famous worldwide for its nightlife and its discotheques, apart from its beaches, its sun, its surroundings, its restaurants and a long etcetera.
Our chain of hotels, H. Top Hotels, has a total of 14 hotels of 3 and 4 stars with different characteristics, in different locations and of different dates of construction. Our hotel is one of the oldest and in spite of having our own maintenance team it is very difficult for us to compete with the other more modern hotels.
We regret that your experience with us has been negative.
Logically, in Lloret there are hotels more family-friendly, small and quiet; maybe the profile of our hotel was not the most appropriate for your holiday.
Please, visit our web page; we have more hotels at your disposal than live up to your
expectations for future holidays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014 via mobile

My family and friends and I have stayed here a few times, back in 2009/2010.
When we stayed we were pleasantly surprised because we did not expect a lot.
The staff were pleasant enough, the rooms were cleaned, fresh towels were available if you asked, nice pool area- if a little unclean. It seems the quiet family hotel has changed over the years to a party place which is a shame as we enjoyed our stay here. Far enough away from the clubs/ pubs to not hear them from our hotel and not very far from the beach - walking distance.

Stayed: August 2013
Thank Andie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2014

I like lloret de mar,however would not stay at this hotel,again,it seems regularly,invaded by lots of teenagers,that are very noisy,running around,banging and knocking on doors all,through out the night,i could not sleep in this envirornment even though we had a comfortable bed,others who had asked for another onto another floor ,was disappointed that it was even noisier,than the room they had moved fromyou can,t get away from it,however ,i did enjoy the food here,but i just felt so tired,it totally spoilt my holiday,has we left a coach pulled up with a coach load of more youngsters,was so glad to leave know you do get what you pay for but sleep is pretty basic,slept for a week when i got home,would visit lloret de mar again,but just not this hotel

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Service
Thank RuncornGoldie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2014 via mobile

Rooms cleaned daily. Rust in the bath. Tiles broken on the balcony. Food ok for a weeks stay maybe! Full of kids 17- 20, Germans etc. We were on hen party and were very well behaved. Avoid if you have children. Really noisy, chanting from the balconies. Smoking pot. Staff ok, fed up really of all the complaints. I would be too. Veranda where you sit to drink needs a good clean. Pool clean, not big enough for the amount of rooms. Lifts were also a nightmare. Would not go back to lloret full stop.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HTOPHotels, Director Comercial at H.TOP Gran Casino Royal, responded to this reviewResponded July 22, 2014

Dear Customer;
We have seen that in some aspects we have not been able to live up to your expectations.
The intention of all the staff of the H. Top Gran Casino Royal is that all the clients who visit us leave with good impression of their holiday.
Of course the room are cleaned daily; Our Hotel may have many flaws and maybe is basic but the rooms are clean and the beds are comfortable; it´s not the best Hotel ever, obviously, but it´s not really as horrific as some people are making out.
This hotel, like many others, is visited annually by a large quantity of young tourists from all European countries (Germany, Great Britain, France, Croatia, Macedonia, etc.). Lloret de Mar, it goes without saying, is famous worldwide for its nightlife and its discotheques, apart from its beaches, its sun, its surroundings, its restaurants and a long etcetera.
There are times when the average age of the tourists on the Costa Brava goes down and other times of the year when it goes up (June to ½ September, young´s)
To any Hotel is possible to go with family or children or older people; but the truth is one; and the truth is that Lloret de Mar It is not famous for its museums and architectural works; Lloret is famous worldwide for its nightlife and its discotheques, apart from its beaches, its sun, its surroundings, its restaurants and a long etcetera.
If you saw someone smoking marijuana, would have been good to report it at the front desk or the security guard.
Now it has become fashionable smoke shisha (scented herbs mixed with natural tobacco); Please do not confuse these odours with the marijuana odours !
The lifts work very well; believe me. What happens is that when the Hotel is full (in these months) everyone wants to take one of the 4 elevators at the same time (breakfast time, lunch time, dinner time.....), and then it is very difficult that go quickly to your call.
Logically, in Lloret and in the rest of The Costa Brava, there are hotels more family-friendly, small and quiet; maybe the profile of our hotel was not the most appropriate for your holiday.
The Costa Brava is not only Lloret de Mar; if you visit any website of hotels in Costa Brava (including ours in Platja D`Aro), you will find among of hotels, one that meets your expectations for future holidays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014

We are an easy going young couple and are used to a party but this was something else from 10pm to 8am when we were getting up the partying was on going, i ended up complaining to reception at 2am saying i wish to move this is not relaxing At all and I had no sleep for 3 nights!! We ended up moving from this hotel to palm beach (see review) after 3 nights of no sleep due to constant noise, music, people banging on our door, arguing, slamming door, partying on every other balcony and chanting. I understand people want a good time but there was no respect from other holiday makers at all, we felt uncomfortable from bathing around the pool to walking under the balcony due to people peeing over the edge and throwing things over, also making us feel intimidated by shining a laser torch on us like 3 year old children laughing.. The people that were in the Hotel mainly Germans were so rude pushing in and had no respect!!
I do have to say that I did feel sorry for the staff who dealt with this all the time. They were also happy to move us after realising how annoyed we was! (Although we had to pay).
They food was ok and hotel ground kept clean. Rooms needed up dated but why would they spend money if people are going to wreck it!!
I defiantly would not stay here again, it is not for family's with children and should not be advertised as a family hotel!

Room Tip: Don't stay here if you to relax or have children
See more room tips
  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
3  Thank Alana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2014

we stayed here for 3 nights in may, we booked it as a last minute cheapo getaway but didnt read reviews until the other couple traveling with us told us how bad they were. after reading them we were dreading it but still went, to be perfectly honest i dont think it was as bad as people make out, yes its dated and due a refurbishment programme but its cheap and cheerful you gey what you pay for and i thought for what we paid it was ok. if you want quality you should pay the price for it dont be put off by bad reviews if your paying peanuts simple as that

  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank WRG64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about H.TOP Gran Casino Royal

Address: C/ Esports s/n, 17310 Lloret de Mar, Spain
Phone Number:
Location: Spain > Catalonia > Province of Girona > Costa Brava > Lloret de Mar
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Airport Transportation
Hotel Style:
#40 On the Beach Hotel in Lloret de Mar
Price Range: $32 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — H.TOP Gran Casino Royal 3*
Number of rooms: 807
Official Description (provided by the hotel):
The 3-Star H·TOP Gran Casino Royal hotel is a classic and well-known hotel located in the commercial heart of Lloret De Mar in Costa Brava and just under 5 minutes walking from the beach. The famous nightlife, restaurants, bars, shops and entertainment options can be found in the immediate surroundings.H·TOP Gran Casino Royal Hotel is an ideal choice for young couples and groups looking for a centrally located hotel within a young lively and friendly atmosphere and a good standard of accommodation. Offering different accommodation options the 807-room H·TOP Casino Hotel organize daily activities and evening entertainment. Guests of our hotel can use many services as swimming pool, garden, sun terrace with sun beds and umbrellas, 24 hour Front Desk, housekeeping, currency exchange, multilingual staff, tour desk, fax & copy service, billard (charge), car hire, heating, air-conditioning (in restaurant, bar and reception area), playground for children, baby cots and chairs available, lift, safe boxes (charge), 24 hour medical service available (charge), souvenirs/gift shop, Wifi and internet corner (both with charge).Transfer to Girona or Barcelona Airport available (charge). ... more   less 
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Also Known As:
h Top Gran Casino Royal Hotel Lloret De Mar
Htop Gran Hotel Royal
Casino Royal Lloret De Mar
H.TOP Gran Casino Royal Lloret De Mar, Costa Brava, Spain

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