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“It is what you make it!!!”

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H.TOP Gran Casino Royal
Ranked #109 of 124 Hotels in Lloret de Mar
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“It is what you make it!!!”
Reviewed September 26, 2013

Arrived with 3 friends for a 4 night stay at the end of September! Having read previous reviews we were all for giving the place a chance, I mean it can't be that bad right?? On arrival we were greated by very friendly reception staff who on reflection were probably relieved to have some 'older more responsible' guests (we're 25-32). Check in was quick and easy and we were straight up to our room! The rooms were below basic, peeling paint, stained decor, broken beds, sink coming away from the wall and i'll not go into detail over the numerous rude etchings throughout the room and hallway, but HI HO, it's only a few nights, we can cope with that. Our neighbours consisted of about 300 students of varying European nationalities, again, not a problem, we're all on holiday, everyone lets their hair down a little yeah?! Oh hell no!!! From about 10pm to, oh I don't know, say 7am, you'd have thought you were in a murder hostel! The screaming, banging on doors, shouting, fighting, drinking, swearing, banging on other guests doors, blatant disrespect for anyone not of the same nationality was immense! Security were fantastic, not a lot they could do, but they were there in a shot if you rang reception! Give them guys tasers, they need them to control the cattle market that is student holidaying!! There were people urinating in corridors, having sex over the balconies or with the room doors open and wandering round the hall stark b*llock naked!! Definitely NOT a place for children or those of a nervous disposition! The chanting from these inbreeds aimed at us English was beyond discusting, by the end of our 2nd night a lot of 'team UK' had taken as much as they could, if ya can't beat them, Join them, and a 3 hour battle of the chants ensued, with the English proving victorious when the students 'professors' finally decided to intervene and have a word! Having said that, I think it was approx. 6am when total silence finally came! Can't say a bad word about the staff, they were fantastic, extremely friendly and as helpful as can be when faced with a 300 strong crowd of idiots!!! All in all, a so so hotel run by brilliant staff in a fantastic location!! Only spoilt by the hoards of pesky european teens!! It is what you make it and we were certainly entertained and
made to feel welcome by the staff and security and Will be going back for round 2 soon! DO NOT TAKE YOUR CHILDREN

  • Stayed September 2013
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Helpful?
2 Thank Vurity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Doncaster, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 26, 2013

Just got back today from gran casino royal and Had a fantastic time all staff brilliant i would not recommend this hotel for familys or old people but it's the place to be for a good time security staff are great ESP Abdel bar staff good to All in all had a fantastic 5 days and will be booking again

  • Stayed September 2013
    • Value
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Helpful?
1 Thank Nikkidarcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HTOPHotels, Director of Sales at H.TOP Gran Casino Royal, responded to this review, October 7, 2013
Dear Customer ;

Thank you for taking your time to give us your feedback.
We are thankful for your good comments, that kind of comments maker our job easier.
Not everyone understands that Lloret is not a destination for relax 100 % .
Inevitably, the nightlife of Lloret de Mar, affects within the Hotel and its customers .
As you can read in other comments; it´s not the best Hotel ever, but it´s not really as horrific as a some people are making out.
Lloret de mar is overall a great area, loads of good clubs and bars for every taste and really good fun if you want a Holiday where you relax in the day and have nights .
Thank you for your confidence in our hotels and our Staff , hope to see you again.
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Southend-on-Sea, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 25, 2013

myself and my partner stayed in this hotel if you can call it that from 10/9/13 till 24/9/13. this is not a hotel it is a hostel.it is full of students and caters for stag and hen do.h top are the only hotels that allow large groups of people.the stag and hens arrive on a Friday and leave on a Sunday if you want sleep you wont get it. the hotel is not family friendly nor is it buggy or wheelchair friendly due to all the steps.the pool is small and not heated at all.the food is terrible.the rooms are rubbish.there is no WiFi well there is if you pay.the only good thing about this dump is the staff who are very friendly.security is excellent but it needs to be due to all the drunken stag and hens. do not book this hotel if you want a quiet relaxing holiday.it is a dump avoid at all costs .do not use the kebab shop opposite the hotel as they try to short change the english to cause a row....

Room Tip: do not book a room in this hotel ..
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  • Stayed September 2013, traveled as a couple
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Helpful?
1 Thank james r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lloret de Mar hotels

Bedford, England, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 24, 2013 via mobile

Me and my partner booked this hotel as a last minute holiday. We were quite nervous about our stay after reading some of the reviews but we were pleasantly surprised. The drop off point is not right outside the hotel but its easy enough to find. When we arrived our room wasn't ready so we decided to have a look around the hotel. It was clean and looked presentable. When we got our room we were pleasantly surprised, we had a pool view which also looked out on to the lloret strip. The room was clean the shower was amazing! The pool and grounds are well kept and they have an outside bar which means easier drinks. They have a system where you have to take your glass back before you get another one which may seem annoying but there were no empty glasses laying about. Pool was lovely. Food is average spanish hotel food. It was edible and the variety was good. If you don't like young rowdy people or germans then do not stay here but tbh why would you go to a partying town anyway. Overall we had a lovely stay here and would definitely stay there again if we revisited. Very good value for money :)

  • Stayed June 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
1 Thank Nayomi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, United Kingdom
Level 6 Contributor
312 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed September 24, 2013

Stayed here in November 2012 for a week as we got a really cheap deal and apart from the weather not being the greatest we really got what we expected. The food was fairly repetitive, but apart from breakfast there was plenty of fruit available and the melon kept the kids happy. The drinks seemed watered down as it was hard to tell the difference between a soft drink and a spirit and mixer, when tasting it. Snack time was mainly just seemed like burgers and hot dogs and chips. If you like chips you'll be fine. There was not a lot of entertainment on and mostly music played from the hotel music system. At meal times the salads often looked nice, but a lot of the foods were not greatly marked to say exactly what you were eating. The swimming pool is also really far from the bar to get a drink so with the small glasses they use you may be finished by the time you return. We found our stay ok, but heard plenty of guests complain and a few were relocated to the nearby Royal Beach up the hill. It may be Royal star, vut was four star and they had to pay extra to move. We did visit this hotel one day as they had an indoor pool and the weather was not the best. The drinks were the same, but we did not eat there so cannot comment on that. Overall a fair stay and apart from a bit of noise from corridors and outside I would not put anyone off a cheap winter break!

Room Tip: Walls are paper thin so hopefully you have nice neighbours!
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  • Stayed November 2012, traveled with family
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Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HTOPHotels, Director of Sales at H.TOP Gran Casino Royal, responded to this review, October 5, 2013
Dear customer ;
We have seen that in some aspects we have not been able to live up to your expectations and we shall work as much as possible to improve this.
We thank you for having published your comments, as customers come first for us. These will help us to improve if possible.
We offer an international menu with two typically English dishes daily, which are appreciated by our clients. Is very difficult to please 800 people.
Alcohol is bottled as you could check; at no time are lowered levels of alcohol or water is added.
Our Hotel is in a excellent location, right next to the bus station and literally 5 mins walk away from the clubs and beach.
As you will have read in other reviews: the Hotel it´s very basic but the rooms are clean and the beds are comfortable.
We are aware that the Royal Beach Hotel and the Hotel Royal Star, both are better than us.
They are category 4 *.
We are sure that if you visit our website, you will find among any of our hotels, one that meets your expectations for future holidays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 24, 2013

Stay Friday 20th to Monday 23rd (party of 11, 1 16 year old all others between 28 & 55)
- I booked this hotel via an agent for my Hen Weekend back in March '13, reviews weren't too bad but cost was good (£250 for flights (& baggage etc.) and hotel Friday to Monday). As the summer started I kept an eye on new reviews and by last week I was dreading what we may find ...
We got there at 12, checked in no problem, had to wait an hour for keys but no worries we went and had lunch - which is OK I thought it was standard fare for 2\3 * AI hotel -everyone found something they liked - in fact the food all weekend was OK, no complaint's from us, didn't try the snack bar.
Got into our rooms - we had 3 for 4 people - was expecting them to be a tight squeeze but they were a real decent size, one double and two single beds - which were comfy. The towels were changed every morning, beds were made, sheets weren't changed but weren't expecting them to be.
Went to the pool for the afternoon - and there were some rowdy young lads dive bombing the pool (not allowed); we believe they may have been on a warning for misbehaviour already as within the hour they were expelled from the hotel.
The evening in the hotel was OK in the bar, but sitting outside was a bit of a risk as there was a lot of chanting from some Croatians (believe there was a footie match going on), there was some things thrown etc. from balconies but we jut moved away from it.
During the night we did get woken up by our neighbours - BUT this is of the hotels own making as each room only got 1 key - so the noise were people coming in separately thus having to knock\bang on doors to be let in - but it was ok.

so in summary for a hen weekend it is an absolutely fine hotel, it got rowdy by the pool so we went down to the beautiful beach, it got rowdy at night so we went down to the pubs off the 'strip' - problems solved.

Definitely wouldn't recommend it for families, or couples wanting a romantic break though

Room Tip: hotel is an L shape try to get either end
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  • Stayed September 2013, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarlyLab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HTOPHotels, Director of Sales at H.TOP Gran Casino Royal, responded to this review, October 5, 2013
Dear Customer ;

The first thing we want to do, is to thank you that you have trusted us.
Secondly, thank you to publish your review. Any kind of comment, helps us to improve .
It is true that in Tripadvisor are negative reviews about this Hotel, but there are also positive comments.
This hotel, like many others, is visited annually by a large quantity of young tourists from all European countries (Germany, Great Britain, France, Croatia, Macedonia, etc.). Lloret de Mar, it goes without saying, is famous worldwide for its nightlife and its discotheques, apart from its beaches, its sun, its surroundings, its restaurants and a long etcetera.
There are times when the average age of the tourists on the Costa Brava goes down and other times of the year when it goes up ( May to ½ September , young´s )
This is why in our staff we have 3 security guards who are around different floors of the hotel and pool area, and who control continually that there is peace and quiet on the Hotel. Occasionally there is some guest who makes more noise than normal , but he is rapidly advised that he has to keep quiet. If this person does not take notice of the requests of the security staff, he is asked to leave the hotel.
For a Hotel, it is impossible to know through a reservation and a name, such as a person or that education has received.
As you can read in other comments; it´s not the best Hotel ever, but it´s not really as horrific as a some people are making out.
Not everyone understands that Lloret is not a destination for relax 100 % .
Maybe the profile of our hotel was not the most appropriate for your holiday if you came with children.
We are sure that if you visit our website, you will find among any of our hotels, one that meets your expectations for future holidays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bury
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 23, 2013

First of all dont even consider booking this hotel. I saw all the reviews myself before going here,and basically said to my hubby its what you make of it,we are only early 30s and a bit of noise is nothing. Oh how i was wrong,this place broke me first couple of days were ok,and we thought we;d got away with it,how i was wrong.it was nothing to do with people coming in drunk from late nights,it was the foreign students playing football in the corridors at 5 in the morning,them peeing of there balconies onto the chairs below where people sit,the drug smoking in full view,the intimidation that they had singing songs about the english,the lastnight the security was fighting in the corridors they just couldnt get control,this is worse than a prison.I know understand why it was on hotels from hell,if this is all you can afford like us,then id go for a hostel in lloret as they were fab ,even when we left the manager asked how our holiday was,i said hell..he said thats his life there everyday.
The only good side was the food was good,i think people expect fillet steak, staff where ok.but i will always remember this as my worst holiday ever. its the first time ive been glad to come home.

Room Tip: i was told floor 6 was quieter think its for families,but please dont take kids,we also took earplug...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jobugsBury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HTOPHotels, Director of Sales at H.TOP Gran Casino Royal, responded to this review, October 5, 2013
Dear Customer ;

We are very sorry that you have had a bad impression of this establishment. We have seen that in some aspects we have not been able to live up to your expectations
We understand and accept that some clients may not like the hotel and may make a negative review.
Our chain of hotels, H. Top Hotels, has a total of 14 hotels of 3 and 4 stars with different characteristics, in different locations and of different dates of construction. Our hotel is one of the oldest and in spite of having our own maintenance team it is very difficult for us to compete with the other more modern hotels. All of our hotels, however, are periodically checked by inspectors from the Dept. of Tourism and they are who finally give their approval provided all the regulations are fulfilled.
But the point to take into account is the type of client who comes here. The hotel is sold to all the public but the truth is that at times, for various reasons, depending on the time of year, the clients are mainly young people, groups of hen and stag parties or sports groups. We also have a large percentage of all inclusive guests and we know that at times they drink too much and do not respect anyone or anything. All of this produces a series of problems created by the clients themselves and the rest of the clients who are looking for a more relaxed atmosphere suffer the consequences. But this is not the total responsibility of the hotel; each person should know his limit and try not to pass it. Although we have our own security team, it is not always possible to achieve an ideal atmosphere for everyone.
One thing is certain: this is Lloret de Mar.
Lloret de Mar, it goes without saying, is famous worldwide for its nightlife and its discotheques, apart from its beaches, its sun, its surroundings, its restaurants and a long etcetera.
Inevitably, the nightlife of Lloret de Mar, affects within the Hotel and its customers.
If you saw someone smoking drug, would have been good to report it at the front desk or the security guard or call Police. Now it has become fashionable smoke shisha (scented herbs mixed with natural tobacco); Please do not confuse these odours with the drug odours !
As you can read in other comments; it´s not the best Hotel ever, obviously, but it´s not really as horrific as some people are making out.
Maybe the profile of our hotel was not the most appropriate for your holiday.
Please, visit our web page; we have more hotels at your disposal than live up to your
expectations for future holidays.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H.TOP Gran Casino Royal

Property: H.TOP Gran Casino Royal
Address: C/ Esports s/n, 17310 Lloret de Mar, Spain
Location: Spain > Catalonia > Province of Girona > Costa Brava > Lloret de Mar
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Airport Transportation
Hotel Style:
#38 On the Beach Hotel in Lloret de Mar
Price Range (Based on Average Rates): $
Hotel Class:3 star — H.TOP Gran Casino Royal 3*
Number of rooms: 807
Official Description (provided by the hotel):
The 3-Star H·TOP Gran Casino Royal hotel is a classic and well-known hotel located in the commercial heart of Lloret De Mar in Costa Brava and just under 5 minutes walking from the beach. The famous nightlife, restaurants, bars, shops and entertainment options can be found in the immediate surroundings.H·TOP Gran Casino Royal Hotel is an ideal choice for young couples and groups looking for a centrally located hotel within a young lively and friendly atmosphere and a good standard of accommodation. Offering different accommodation options the 807-room H·TOP Casino Hotel organize daily activities and evening entertainment. Guests of our hotel can use many services as swimming pool, garden, sun terrace with sun beds and umbrellas, 24 hour Front Desk, housekeeping, currency exchange, multilingual staff, tour desk, fax & copy service, billard (charge), car hire, heating, air-conditioning (in restaurant, bar and reception area), playground for children, baby cots and chairs available, lift, safe boxes (charge), 24 hour medical service available (charge), souvenirs/gift shop, Wifi and internet corner (both with charge).Transfer to Girona or Barcelona Airport available (charge). ... more   less 
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Also Known As:
h Top Gran Casino Royal Hotel Lloret De Mar
Htop Gran Hotel Royal
Casino Royal Lloret De Mar
H.TOP Gran Casino Royal Lloret De Mar, Costa Brava, Spain

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