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“GOOD FOR CHILDREN, BUT NOT 4* RESORT”

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Guitart Gold Central Park Resort & Spa
Ranked #79 of 124 Hotels in Lloret de Mar
LONDON
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“GOOD FOR CHILDREN, BUT NOT 4* RESORT”
Reviewed September 19, 2013

I have been at this resort for 5 nights with my family early this September.
What surprised me was the fact they market holidays as a 4* and 3* using the same environment and service.
Room was ok, but not great... accommodate family of 5 well.
I have purchased all inclusive holiday thinking about have peace in mind, when you have children this is what you want on your holiday. To be honest food is average, imagine, we had to eat 3 nights out.
I don't want tell you to don't book with them, but don't expect much.
Looking the others locally resorts; their entertainment was more attractive to families.
Problems reported were sorted with delay, but sorted.
One more tip, bring your own beach towels as the resort don't have this facilities to supply extra towels to guests.
enjoy Lloret de Mar it is beautiful... if you leave from the back of the resort and walk down there is an amazing beach, like a heaven... kids can swimming and seek for fishes all day along.
Hope you enjoy as we did it!

Room Tip: ROOM 1133 WAS QUIET, I your child have difficulties in sleep on a noise environment I recommend the...
See more room tips
  • Stayed September 2013, traveled with family
    • Value
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Helpful?
6 Thank ANWSER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuitartHotels01, Guest Relations Manager at Guitart Gold Central Park Resort & Spa, responded to this review, September 22, 2013
Google Translation
Apreciado Cliente
En primer lugar le agradecemos su estancia en nuestro complejo y estamos contentos de que en la gran mayoría pudiésemos satisfacer su estancia. Aunque lamentamos los aspectos que no conseguimos fuesen totalmente de su agrado.
Cordialmente Xavier Camprubi
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English first
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 17, 2013 via mobile

Booked this hotel for 5 nights from 5th - 10th as I decided to take my fiance for his 30th there. Booked a superior 4 star room.Room was ok not the best but looked better than all the other rooms. The first night we noticed bugs and complained to receptionist Estanfia her name was she was astonished by our accusations and said she would have the cleaning lady check and clean the room. The next night my fiance awoke itching like crazy I awoke to find the bed infested with red bed bugs all sizes. It was disgusting. There were blood stains on the sheets from where they had been squashed by us sleeping. As a result we were told there were no more rooms till 7am. At this point it was 3am. We packed showered and went to reception and had to wait 4 hours to get a new room. When we got one it was a twin room and not as good as the first room we were told it's the same and if we had an issue we should wait for the manager. We went upstairs and came down 3 hours later and met with Estefania who gave us a room on 4th floor. It was ok but the floor reeked like something died there a few weeks ago. My fiance is covered in over 200 bites all over his body, when we got back to London he had to go to hospital the next day and is on antibiotics and steroids still at this moment and has been off work. I too came up with bites a few days after and went to hospital and got treatment. Never in my life have I experienced something as revolting as this. We are still recovering!!!! Do not go to this hotel, staff are not helpful and the receptionists are rude. Only the security guard John was helpful. The manager promised a 50% discount as compensation but this does not make up for our time off work and the difficulty we had to endure in our stay there. And I still have not heard back about my money back. I will never go to this hotel nor advise anyone to visit there. We stayed in room 5101 which is infested with bed bugs. When we left I saw the light on in there and people on the balcony. Obviously they did not sort out the infestation as they said they would. DO NOT STAY IN THIS HOTEL!!!!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jenash865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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1 review
Reviewed September 13, 2013 via mobile

Lloret de Mar is a very nice place. I can find everything what I need here for my holidays. I stay in part 3 of the hotel Guitart Central Park. Our room is very nice and we have town view. The food in the restaurant is good and has a lot of chooses. The cleaning is ok. The pool is clean and they have 4 swimming pools. The personal is very nice and especially a receptionist Anna in my building. She is very helpful, smiling and she knows 4 languages and a little russian. We always ask her many questions and get good answers. That's why me and my friend feel like at home. I recommend this place for coming. Maria and Olga from Russia. Tez tour. Room #3104.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dhiddgojfsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuitartHotels01, Guest Relations Manager at Guitart Gold Central Park Resort & Spa, responded to this review, September 15, 2013
Google Translation
Apreciado Cliente,
Le agradecemos su estancia en nuestro complejo y esperamos de veras que nos vuelva a visitar en compañía de su familia y amigos, Estaremos encantados de volver atenderle.
Cordialmente,
Xavier Camprubi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wincanton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 7, 2013

we have just comeback from the guitart and the hotel was greatwe had a gold family room that sleeps 5 , and we were told that they are only available in block one .there was myself , my girlfriend and 11,9 and 2 year old children, 2 or which where eally fussy eaters.after reading the reviews we were a little concernedbut we shouldn't have been .I havebackpacked all over the worldand alsostayed in some very expensive hotels and the food here was pretty good for an all inclusive , if your looking for burger and chips every night you want get it though. there was a different fish every night ,meditteranean pizza , plain pasta to add pesto tomato or cheese sauce to ,pork and beef andyes an occasional night with burgers.There was lots of fruit and various puddings and jelly and icecream for the kids .as for the snacks not being very good ,if you are all inclusive and have 3 meals a day you don't need anymore than hand cooked crisps,prepacked sandwiches and ice creams the trouble is if you didnyt book through atouroperator with a guide you weren't told any of this or the fact that the free ice creams we inside the doors with a selection of just mini milks choc milks and zooms , but it was help yourself so there is nothing wrong with that .
the junior suite was clean and tidy but a little small with the 3 beds in the kids room, but the shower and toilet facilities were fine and the maid service was good .as for the noise we arrived the last week of the school holidays so it was busy and yes the was a few noisy people coming in at night but unless you couldn't sleep or were a very light sleeper you wouldn't notice this .
ok the pools were a little dated but safe and but at the end of august a little cold , the sunbeds were 1 euro but this was quite good as once you had bought them there was no pushing etc for them but you did need to get your towel out at breakfast if there was a group of you , and as of 1/9 they were free.
finaly the entertainment was ok but it was geared around Spanish French and Russians but there was somereally good dance shows floodlit around the top pool.
there was also some really good street acts doing balancing /tumbling etc just before dinner in a cordoned off area of the patio.
lloret de marwas lovely very vibrant and lively with a little tots amusement park in the backstreets.with the restaurants and gift shops. on the beach there were a few nice cocktail bars for a sunset drink , but beware the beach itself is lovely but not wise for small kids as it gets deep very quickly

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank graham h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuitartHotels01, Guest Relations Manager at Guitart Gold Central Park Resort & Spa, responded to this review, September 11, 2013
Google Translation
Apreciado Cliente,
Le agradecemos su estancia en nuestro complejo y estamos contentos de que encontrara bien nuestro servicio de todo incluido. Esperamos poder volver atenderle en una próxima ocasión y conseguir que su estancia sea aun mejor que esta.
Cordialmente Xavier Camprubi
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St-Petersburg
Level 4 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed August 30, 2013

18.08.2013 – 27.08.13 **** HB

Breakfast and dinner are tasty (no any problem during staying), the choice for dishes for breakfast is usual/uniform but sufficient, dinner is various (several salads, one kind of fish, three kind of meat, pizza, biscuits and cakes, ice-cream, water-melons and some other fruits, etc.). If you choose only breakfast-dinner (HB), for dinner it is necessary to buy drinks including even water.

Please pay attention that territory of this hotel contains this building with **** stars, two buildings with *** stars and also building with apartments. So if you like to spend time near pools, the territory of hotel not so small like in other hotels but anyway to our mind overcrowded.
There were no problem with the room (1 638) and bathroom equipment. But the safebox has the key and you need to keep it.
The location of hotel is very convenient: around 5 minutes to the center of LLoret de Mar, to the bus station and to two beaches covered by nice small pebble. The Fenals beach to our mind is more preferable but it is necessary to use staircase that probably can lead to some difficulties for somebody.
The sea becomes deep after several steps. If you can swim there is enough space for it and the sight of the bays and town is marvellous and also you have possibility to watch and feed fishes. Of course the fishes of Red Sea are significantly better. The water is colder than at Cyprys but anyway it is warm at this time.

There are an animation during the day and evening concerts but we usually spent time out of the territory of hotel.
It takes only one hour to reach beautiful Barcelona by bus from the bus station.
Also there is possibility to buy combine ticket (bus to Blanes + train to Barcelona). In this case you can get possibility to have a look throw the window for all towns and beaches from Blanes to Barcelona.
Barcelona itself is very marvellous; Gaudi is one of the greatest architects.
Also we would like recommend you to visit old town Girona.

There is free WiFi at the reception but really slow and not reliable.

The personnel of the hotel is very friendly, speak different languages including Russian.

As a whole if you like an active rest and like to move it is for you. Spain is worth to visit.

P.S. For Russian tourists: If you choose TEZ-tour express (fortune) type, this hotel group is one of probabilities (in our case half of the bus was accommodated here).

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OlgaAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuitartHotels01, Guest Relations Manager at Guitart Gold Central Park Resort & Spa, responded to this review, September 5, 2013
Google Translation
Apreciad Olga,
Le agradecemos enormemente su estancia y también sus comentarios ten Tripadvisor. Es para nosotros de gran importancia que nuestros clientes comenten sus experiencias positivas. Cordialmente Xavier Camprubi
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Birmingham, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 8, 2013

The hotel on arrival was lovely. We stayed at the main building where reception was and this was the new block. First time we went all inclusive, we don't usually as were all vegetarian, but the choice of food was varied during our two weeks stay. The only disappointing features were you paid for your sunbeds and parasols on the most popular pool something which I found disconcerting as the other all inclusive (red band) didn't pay for the sunbeds. Most drinks were all included but once again imported spirits were 1euro on top. The hotels away from the main street, so peaceful nights. However the bars and restaurants were 5 mins walking distance. The beach was man made and pebble stoned but within 10 mins walk from the hotel. The staff were great always attentive at the bar and hotel restaurant.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jagatia1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuitartHotels01, Front Office Manager at Guitart Gold Central Park Resort & Spa, responded to this review, August 12, 2013
Google Translation
Apreciado Cliente,
En primer lugar le queremos agradecer su estancia en nuestro complejo y agradecerle también todos los comentarios que nos hace, ya que con ellos seremos capaces de valorar ciertos aspectos que podemos mejorar. Esperamos que podamos volver atenderle en compañía de su familia y saludarle personalmente.
Cordialmente Xavier Campruní
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keflavik, Iceland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 28, 2013

We had a great time at the hotel, we went to the mini disco with our children almost every night and to the show that was between 22:00-23:45 in the evening.
The service was outstanding Ramón was allways smiling and making our family welcome at the dining room, you are lucky to have him. We allways tried to sit were Ma. Carmen was serving, because she was very quick to spot when we came and she is a excellent servant. Sometimes we sat were she was not serving than we did not get our drinks while we were dining, but if we had her serving us we allways got every drinks we wanted while we were dining. She never forgot what drinks we asked for, even though we were a big family. She was outstanding, thank you Ramón and Ma. Carmen for making us so welcome and for outstanding service, the hotel is lucky to have people like you.
The staff at the mini disco were great, they seems to enjoy making the children happy and i give them very good kredid, Thanks to these people for making our trip great, best regards from Iceland

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Thora G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuitartHotels01, Guest Relations Manager at Guitart Gold Central Park Resort & Spa, responded to this review, July 31, 2013
Google Translation
Apreciado Cliente
Ha sido un placer haber podido satisfacer su estancia y haber sido capaces de conseguir que pasaran unos días excepcionales con toda su familia. Estaremos encantados de poder volver atenderles en una próxima ocasión y hasta entonces les mandamos un cordial saludo.
Xavier Camprubi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Guitart Gold Central Park Resort & Spa

Property: Guitart Gold Central Park Resort & Spa
Address: Constanti Ribalaigua, 7, 17310 Lloret de Mar, Spain
Location: Spain > Catalonia > Province of Girona > Costa Brava > Lloret de Mar
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Luxury Hotel in Lloret de Mar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Guitart Gold Central Park Resort & Spa 4*
Number of rooms: 194
Official Description (provided by the hotel):
Exotic and beautiful gardens, swimming pools, waterfalls, tennis courts, a sport area, solarium, gym, an extensive variety of spacious comfortable and lively terraces. Combine together these amenities and facilities create Guitart Gold Central Park Resort & Spa the ideal location for an immensely pleasurable and original holiday.Choose between five different swimming pools situated at various levels around the complex (one of them heated and covered). Spacious gardens to enjoy for leisure and relaxation. ... more   less 
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Also Known As:
Guitart Gold Central Park Resort And Spa
Guitart Gold Central Park Hotel Lloret De Mar
Guitart Gold Central Park Resort & Spa Lloret De Mar, Costa Brava, Spain

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