It has always been a bit noisy at this hotel and there have been some small issues in the past but not enough to stop us coming again.
This time we were given a lovely room and all was going well until the owners dog began barking below us in a narrow courtyard. There was no double glass onthe window and the dog was right below our room with walls all around him so it was like in an ampitheatre. This only lasted for a couple of minutes but hapened about every 15 minutes in the early hours of the morning until they finally took him inside. I was not very happy when morning came and i had had so little sleep. First thing in the morning I went down to reception and complained. The receptionist could only smile and say how sorry she was and offered us a new room. We had no choice but to re pack and move everything. I would have been happier if the owners had shown more consideration for their guests and as the dog is a night barker put the dog inside.
The next day the owner made no effort to apologise to us even though she had been informed and we had seen her a few times that day.
The dog was out barking again the next night but not for as long this time.
Bad customer service and a bad nights sleep in a hotel that we have recommended higly before
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- Also Known As:
- Le Chiavi Di San Francesco Residence Trapani, Sicily