Having booked two modern rooms via booking.com (or so our paperwork told us), we arrived at 11.30pm to be shown to two extremely basic rooms (they call them traditional!) with only a fan and with two brick built single beds (well apart - good for the boys but not for us!). The key didn't work for one, so we were then split up on different floors of the block.
The shower was primitive with a plastic seat in case you wanted to sit down in it. The toilet was of a size that would be good for pre-teens and the taps were so flimsy that you had to be very gentle with them for fear they'd come off in your hands.
We showed them our paperwork to be shown different paperwork from booking.com which indeed stated traditional rooms but also stating that we wanted modern rooms as we had two teenage boys with us and would prefer one double bed and one twin bedded room. The hotel had even highlighted our requirements, which they had received on 12th may 2010, two months before the booking (but ignored them obviously).
The staff were not particularly apologetic but pointed out that the modern rooms were more expensive (the reason they had ignored our requirements obviously!). Strangely enough they were all booked out now. The couple in front of us had arrived to be told that instead of a double bed, they had a twin bedded room. We wonder if their's was the Flintstones version too?!
After a heated debate, the conversation with the receptionist became unpleasant and so we had to put up with the two rooms they had allocated us - separated from each other and from the boys and uncomfortable. Luckily that night, even at 12.45am, the lovely people at Chronis Hotel & Bungalows were able to accomodate us perfectly, at the same, price for the remainder of our stay and we booked out of Lagada Beach ASAP.
Although Lagada is well placed, with a nice pool, everything about lagada beach is dated and done on the cheap. Internet is sketchy, breakfast whilst plentiful is the equivalent of Tesco Savers and they are commercially oriented rather than customer service oriented.
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