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Reviewed August 28, 2018 via mobile

This hotel is an ideal choice of family resort combining at the best possible way, high level services and facilities and a magnificent beach only just a few steps from your room. Staff was very polite always available to assist and welcome you with a smile. Very high level of professionalism. Family room was spacious clean and well equipped. I suggest those rooms with sea view. They have nice balconies with panoramic view of the hotel and beach. Room numbers greater than 400 are relatively high but they are really quiet with best view. Food variety was excellent especially in breakfast. Anyone can find easily a dish to love among local and other recipes. Overall it is an excellent choice to enjoy holidays in Crete, especially for families with young children.

Date of stay: August 2018
Trip type: Traveled with family
Thank Vasilis V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at SENTIDO Mikri Poli Atlantica, responded to this reviewResponded August 30, 2018

Dear Vasilis V,

Your positive comments and overall kind review makes us really proud. We are greatful for all your positive comments and especially for your praise concerning the professionalism and the politeness of our staff.

We hope that we will have the opportunity to welcome you as our valuable guest in the near future. Please don't hesitate to stop at my office the next time that you will come to the hotel, in order to thank you in person for your kindness.

With Best Regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2018

I was in doubt about how to rate this hotel as I had mix feelings after my 1 week stay in early July. A part of me wanted to give 3 stars because it was too crowded for a 4 star resort, but as I am not a regular user of resorts in the summer time I thought that could be normal. In the end, I gave 4 stars because the infrastructure is great. Below are my positives and negative perceptions:
Positive
- Great infrastructure. The resort is gorgeous. Apartments are in a large coast very close to the ocean set as stair like, so you can have a free and clean sea view from the balcony. There are two restaurants, two bars and three swimming pools close to the beach and one in the spa (for adults only). Food was ok for all inclusive.
- Private sand beach with calm waters. There is also a water sport and diving kiosk, so plenty of activities for the water/adventure lovers. With the proximity of the pool, it was quite convenient to keep a firm sunbed at the beach and alternate between ocean and pool (my kid loved it). The bar at pool just added up to keep you refreshed
- Staff was great and friendly.
- Small supermarket (with surprising good prices), rental car kiosk and stores are available (so you have all you need in one place)

Negative
- If you don’t get early to the beach and the pool, you will have trouble getting a sunbed and sunshade (early July reference). You can pay some extra euros per day to reserve one (but as most people do that, there are even less sunshades). It was quite difficult to get one close to the sea (parents with kids will understand why that is important ). Especially if you arrive early and see all these empty sunbeds (with a reserve sign), you feel some frustration.
- The same above with the restaurant (for all inclusive). Main dinner time (18:30-20:00) is quite full and you get trouble to find a table.

Date of stay: July 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank 930gabrielg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at SENTIDO Mikri Poli Atlantica, responded to this reviewResponded July 9, 2018

Dear Gabriel G,

Thank you very much for your review regarding your stay in our hotel. We are grateful for all your positive comments about our hotel - especially your praising comments about the friendliness of our staff. We are really sorry that you had difficulties in finding a sunbed at certain times, but we would like to kindly ask you the next time to speak with one of our lifeguards, because we have plenty of sunbeds for all our guests, so he would be very happy to assist you in finding one.

We will be really happy to welcome you in the near future.

With kind regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2018

Great hotel for families with children. Food is delicate, professional staff. Beautiful beach and sea. Great purity everywhere. I recommend to all who want nice sea, good food and friendly staff. You will enjoy it very much.

Date of stay: August 2017
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank tom_aT6029DR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at SENTIDO Mikri Poli Atlantica, responded to this reviewResponded June 7, 2018

Dear Tomáš A,

We are more than grateful for your really positive and kind review regarding your stay in SENTIDO Mikri Poli Atlantica. Your polite comments regarding our food and the professionalism of our staff are more than appreciated! We are really happy that you could enjoy your stay to the maximum and we are really looking forward to welcoming you again, soon.

With Best Regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2018 via mobile

I recomend this hotel. Service, food, location is perfect. The place is dedicated for family holidays. If you appreciate high quality of services it is a good choice. Great views, nice whather during this period.

Date of stay: May 2018
Trip type: Traveled with family
Thank wojmis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at SENTIDO Mikri Poli Atlantica, responded to this reviewResponded May 6, 2018

Dear Polska Majówka,

Thank you very much for your review here in Tripadvisor. Your recommendation without any hesitation as well as your comment about the high quality of our services, makes us really proud.

Please don't hesitate to stop by my office the next time you will visit us in order to thank you in person for your nice comments.

With kind regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2018 via mobile

Few hours from check-in you are far away from your stress and fast live. Perfect place for families with children and teenagers. Very nice and clean apartments. Extraordinary view from room. Extremely delicious restaurant. Well organized sport activities: aqua gym, volleyball and soccer.
Very good spa and massage service.
Staff are oriented pro customers - very positive point!!!

What is to improve?
1. possibility of choosing a more soft mattress in the bed (it is so hard)
2. create even a small football field (the guests are soccer players;-))
3. the water at the pool bar should not be served from the tap
4. Invest more in the evening/night entertainment (external group show, disco for adults)
5. Provide the vine glasses in the restaurant (for self service)

Date of stay: May 2018
Trip type: Traveled with family
Thank pawelwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at SENTIDO Mikri Poli Atlantica, responded to this reviewResponded May 6, 2018

Dear pawelwis,

Thank you very much for taking the time to write your review regarding your stay in SENTIDO Mikri Poli Atlantica. We would like to thank you also for your very positive comments describing our hotel as a "perfect place for families with children and teenagers" and for your kind comments about the quality of the food and the service in our hotel - it is indeed some of our strong points.

Moreover we would like to thank you for your feedback regarding the improvements in our hotel - it is always necessary for every business which always looks to improve the quality of its services. However we have to note that there is already a soft topping for the mattress of the beds. In case a guest think that the bed is very hard according to his personal preferences, he just has to inform our reception staff and we can put it on top of his mattress.

Moreover, the water from the bar is not served to the guests from the tap - there is a self service water cooler at the pool bar where the guests can take water from. As the hotel holds the Travelife certification we always try to find ways in order to minimize our environmental impact (by reducing the amount of plastic bottles/cups).

As far as the evening/night entertainment, we already offer a varied program dedicated to adults and children created and carried out from professional animators of Thomas Cook and we also host a Cretan Night with Traditional Cretan dancers once per week.

We would like once again to thank you very much for your positive review and we will be looking forward to seeing you again, soon.

With kind regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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