We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (876)
Filter reviews
876 results
Traveler rating
477
306
68
18
7
Traveler type
Time of year
LanguageAll languages
More languages
477
306
68
18
7
Show reviews that mention
All reviews pool bar excellent hotel a la carte restaurant heraklion airport sandy beach main restaurant great hotel for families garden view all inclusive package star resort wi fi families with children clean apartments per day animation program rental car family resort
Filter
Updating list...
2 - 7 of 876 reviews
Reviewed July 7, 2018

I was in doubt about how to rate this hotel as I had mix feelings after my 1 week stay in early July. A part of me wanted to give 3 stars because it was too crowded for a 4 star resort, but as I am not a regular user of resorts in the summer time I thought that could be normal. In the end, I gave 4 stars because the infrastructure is great. Below are my positives and negative perceptions:
Positive
- Great infrastructure. The resort is gorgeous. Apartments are in a large coast very close to the ocean set as stair like, so you can have a free and clean sea view from the balcony. There are two restaurants, two bars and three swimming pools close to the beach and one in the spa (for adults only). Food was ok for all inclusive.
- Private sand beach with calm waters. There is also a water sport and diving kiosk, so plenty of activities for the water/adventure lovers. With the proximity of the pool, it was quite convenient to keep a firm sunbed at the beach and alternate between ocean and pool (my kid loved it). The bar at pool just added up to keep you refreshed
- Staff was great and friendly.
- Small supermarket (with surprising good prices), rental car kiosk and stores are available (so you have all you need in one place)

Negative
- If you don’t get early to the beach and the pool, you will have trouble getting a sunbed and sunshade (early July reference). You can pay some extra euros per day to reserve one (but as most people do that, there are even less sunshades). It was quite difficult to get one close to the sea (parents with kids will understand why that is important ). Especially if you arrive early and see all these empty sunbeds (with a reserve sign), you feel some frustration.
- The same above with the restaurant (for all inclusive). Main dinner time (18:30-20:00) is quite full and you get trouble to find a table.

Date of stay: July 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank 930gabrielg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at Atlantica Mikri Poli Crete, responded to this reviewResponded July 9, 2018

Dear Gabriel G,

Thank you very much for your review regarding your stay in our hotel. We are grateful for all your positive comments about our hotel - especially your praising comments about the friendliness of our staff. We are really sorry that you had difficulties in finding a sunbed at certain times, but we would like to kindly ask you the next time to speak with one of our lifeguards, because we have plenty of sunbeds for all our guests, so he would be very happy to assist you in finding one.

We will be really happy to welcome you in the near future.

With kind regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2018

Great hotel for families with children. Food is delicate, professional staff. Beautiful beach and sea. Great purity everywhere. I recommend to all who want nice sea, good food and friendly staff. You will enjoy it very much.

Date of stay: August 2017
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank tom_aT6029DR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at Atlantica Mikri Poli Crete, responded to this reviewResponded June 7, 2018

Dear Tomáš A,

We are more than grateful for your really positive and kind review regarding your stay in SENTIDO Mikri Poli Atlantica. Your polite comments regarding our food and the professionalism of our staff are more than appreciated! We are really happy that you could enjoy your stay to the maximum and we are really looking forward to welcoming you again, soon.

With Best Regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2018 via mobile

I recomend this hotel. Service, food, location is perfect. The place is dedicated for family holidays. If you appreciate high quality of services it is a good choice. Great views, nice whather during this period.

Date of stay: May 2018
Trip type: Traveled with family
Thank wojmis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at Atlantica Mikri Poli Crete, responded to this reviewResponded May 6, 2018

Dear Polska Majówka,

Thank you very much for your review here in Tripadvisor. Your recommendation without any hesitation as well as your comment about the high quality of our services, makes us really proud.

Please don't hesitate to stop by my office the next time you will visit us in order to thank you in person for your nice comments.

With kind regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2018 via mobile

Few hours from check-in you are far away from your stress and fast live. Perfect place for families with children and teenagers. Very nice and clean apartments. Extraordinary view from room. Extremely delicious restaurant. Well organized sport activities: aqua gym, volleyball and soccer.
Very good spa and massage service.
Staff are oriented pro customers - very positive point!!!

What is to improve?
1. possibility of choosing a more soft mattress in the bed (it is so hard)
2. create even a small football field (the guests are soccer players;-))
3. the water at the pool bar should not be served from the tap
4. Invest more in the evening/night entertainment (external group show, disco for adults)
5. Provide the vine glasses in the restaurant (for self service)

Date of stay: May 2018
Trip type: Traveled with family
Thank pawelwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at Atlantica Mikri Poli Crete, responded to this reviewResponded May 6, 2018

Dear pawelwis,

Thank you very much for taking the time to write your review regarding your stay in SENTIDO Mikri Poli Atlantica. We would like to thank you also for your very positive comments describing our hotel as a "perfect place for families with children and teenagers" and for your kind comments about the quality of the food and the service in our hotel - it is indeed some of our strong points.

Moreover we would like to thank you for your feedback regarding the improvements in our hotel - it is always necessary for every business which always looks to improve the quality of its services. However we have to note that there is already a soft topping for the mattress of the beds. In case a guest think that the bed is very hard according to his personal preferences, he just has to inform our reception staff and we can put it on top of his mattress.

Moreover, the water from the bar is not served to the guests from the tap - there is a self service water cooler at the pool bar where the guests can take water from. As the hotel holds the Travelife certification we always try to find ways in order to minimize our environmental impact (by reducing the amount of plastic bottles/cups).

As far as the evening/night entertainment, we already offer a varied program dedicated to adults and children created and carried out from professional animators of Thomas Cook and we also host a Cretan Night with Traditional Cretan dancers once per week.

We would like once again to thank you very much for your positive review and we will be looking forward to seeing you again, soon.

With kind regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2017

NIce place,nice hotel everything was perfect!!!Just remind everyone transfer from Heraklion airport min.1,5h.But hotel got everything beach,swimming pools for all ages.Food was excellent,drink too:)check in by Maria fantastic,room service very good nothing negative guys.Worth every money.Few tavernas outside hotel worth to visit.Worth to go and visit Vai Beach(nice place)Aghios Nikolaos,Spinalonga..Excellent holiday Me and My friends Had amazing time in this hotel enjoyed every minutes Thank You for this wonderful holiday.We be back :)

Room tip: Room 344 nice see view :)
Date of stay: September 2017
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank AlexSz0909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at Atlantica Mikri Poli Crete, responded to this reviewResponded October 2, 2017

Dear AlexSz0909,

We would like to express our gratitude for your enthusiastic comments regarding your recent stay in SENTIDO Mikri Poli Atlantica. We are overjoyed with your top review and we will be extremely happy to wait for your next visit. Please don't hesitate to stop by my office near the reception as I would be really happy to thank you very much in person for your kindness.

With Best Regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews