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All reviews pool bar excellent hotel a la carte restaurant heraklion airport sandy beach main restaurant great hotel for families garden view all inclusive package star resort wi fi families with children clean apartments per day animation program rental car family resort
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Reviewed June 6, 2018

Great hotel for families with children. Food is delicate, professional staff. Beautiful beach and sea. Great purity everywhere. I recommend to all who want nice sea, good food and friendly staff. You will enjoy it very much.

Date of stay: August 2017
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank tom_aT6029DR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at Atlantica Mikri Poli Crete, responded to this reviewResponded June 7, 2018

Dear Tomáš A,

We are more than grateful for your really positive and kind review regarding your stay in SENTIDO Mikri Poli Atlantica. Your polite comments regarding our food and the professionalism of our staff are more than appreciated! We are really happy that you could enjoy your stay to the maximum and we are really looking forward to welcoming you again, soon.

With Best Regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2018 via mobile

I recomend this hotel. Service, food, location is perfect. The place is dedicated for family holidays. If you appreciate high quality of services it is a good choice. Great views, nice whather during this period.

Date of stay: May 2018
Trip type: Traveled with family
Thank wojmis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at Atlantica Mikri Poli Crete, responded to this reviewResponded May 6, 2018

Dear Polska Majówka,

Thank you very much for your review here in Tripadvisor. Your recommendation without any hesitation as well as your comment about the high quality of our services, makes us really proud.

Please don't hesitate to stop by my office the next time you will visit us in order to thank you in person for your nice comments.

With kind regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2018 via mobile

Few hours from check-in you are far away from your stress and fast live. Perfect place for families with children and teenagers. Very nice and clean apartments. Extraordinary view from room. Extremely delicious restaurant. Well organized sport activities: aqua gym, volleyball and soccer.
Very good spa and massage service.
Staff are oriented pro customers - very positive point!!!

What is to improve?
1. possibility of choosing a more soft mattress in the bed (it is so hard)
2. create even a small football field (the guests are soccer players;-))
3. the water at the pool bar should not be served from the tap
4. Invest more in the evening/night entertainment (external group show, disco for adults)
5. Provide the vine glasses in the restaurant (for self service)

Date of stay: May 2018
Trip type: Traveled with family
Thank pawelwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at Atlantica Mikri Poli Crete, responded to this reviewResponded May 6, 2018

Dear pawelwis,

Thank you very much for taking the time to write your review regarding your stay in SENTIDO Mikri Poli Atlantica. We would like to thank you also for your very positive comments describing our hotel as a "perfect place for families with children and teenagers" and for your kind comments about the quality of the food and the service in our hotel - it is indeed some of our strong points.

Moreover we would like to thank you for your feedback regarding the improvements in our hotel - it is always necessary for every business which always looks to improve the quality of its services. However we have to note that there is already a soft topping for the mattress of the beds. In case a guest think that the bed is very hard according to his personal preferences, he just has to inform our reception staff and we can put it on top of his mattress.

Moreover, the water from the bar is not served to the guests from the tap - there is a self service water cooler at the pool bar where the guests can take water from. As the hotel holds the Travelife certification we always try to find ways in order to minimize our environmental impact (by reducing the amount of plastic bottles/cups).

As far as the evening/night entertainment, we already offer a varied program dedicated to adults and children created and carried out from professional animators of Thomas Cook and we also host a Cretan Night with Traditional Cretan dancers once per week.

We would like once again to thank you very much for your positive review and we will be looking forward to seeing you again, soon.

With kind regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2017

NIce place,nice hotel everything was perfect!!!Just remind everyone transfer from Heraklion airport min.1,5h.But hotel got everything beach,swimming pools for all ages.Food was excellent,drink too:)check in by Maria fantastic,room service very good nothing negative guys.Worth every money.Few tavernas outside hotel worth to visit.Worth to go and visit Vai Beach(nice place)Aghios Nikolaos,Spinalonga..Excellent holiday Me and My friends Had amazing time in this hotel enjoyed every minutes Thank You for this wonderful holiday.We be back :)

Room tip: Room 344 nice see view :)
Date of stay: September 2017
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank AlexSz0909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at Atlantica Mikri Poli Crete, responded to this reviewResponded October 2, 2017

Dear AlexSz0909,

We would like to express our gratitude for your enthusiastic comments regarding your recent stay in SENTIDO Mikri Poli Atlantica. We are overjoyed with your top review and we will be extremely happy to wait for your next visit. Please don't hesitate to stop by my office near the reception as I would be really happy to thank you very much in person for your kindness.

With Best Regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2017

I spent one week in this hotel. It is very good hotel, family friendly, with outstanding services. We had room with view to the sea. Room was clean, there was everyday cleaning. We had problem with wi-fi in our room, but they fixed it. We had all inclusive, for children very good solution, I don't like it so much. There was plenty of food to choose for breakfast, lunch and dinner as well. What I was missing for me was wider choose of fresh juices for breakfast, more proactive approach from waitress to offer me some drinks not included in all inclusive for dinner. But generally, food was ok, my children like it very much and I found always something tasty.
We tried Greek ala Carte restaurant. I was full of expectation to have different experience from dinner. But honestly, there was not extra ordinary experience, only difference was possibility to choose from Carte menu and you have service, so you cannot choose food from buffet by yourself.
The beach was really clean as well as sea. Sea was very good for children, clean, not so cold, there was sport equipment (sofa, ski jet, banana, etc.) Centre. You can choose beach umbrella, there was not any problem to find some.
Finally, I appreciate the most willingness of staff, they try to help you to have very good vacation. What I do not like was not so willingness faces of staff in the main restaurant, but not all of them. Sometimes it looked like they do not work there.

I recommend this hotel for families, mainly german speaking (because there is animation program for german speaking children) and for people who is interested for all inclusive resort. This hotel is very good for these kind of vacation.

Room tip: With sea view, in the second and their raw starting from the sea.
Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank petermJ1951RA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentido Mikri P... C, Υπεύθυνος Σχέσεων με Πελάτες at Atlantica Mikri Poli Crete, responded to this reviewResponded August 16, 2017

Dear Peter M,

Thank you very much for sharing your feedback regarding your stay in SENTIDO Mikri Poli Atlantica. We are very happy that you enjoyed your stay overall. We would like to thank you especially for your comment "..with outstanding services" and for further recommending our hotel.

We will be more than happy to wait for your next visit.

With kind regards,
Vaggelis Vernadakis
Holiday Concierge
SENTIDO Mikri Poli Atlantica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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