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“Great customer service” 4 of 5 stars
Review of Rainbow Bridge Hotel

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Rainbow Bridge Hotel
4.0 of 5 Hotel   |   No.38 Jiefang West Street, Xingqing District, Yinchuan 750001, China   |  
Hotel amenities
Ranked #23 of 386 Hotels in Yinchuan
Westminster, MD
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great customer service”
4 of 5 stars Reviewed March 15, 2008

We went to Yinchaun to adopt our son so our focus was on getting him and conducting the adoption. However, when we entered the hotel it was like we were well missed old friends. The service was wonderful and when we did have an issue the folks there worked hard and quickly to help us. The issue was when we got to our room we realized at once the difference between American description of rooms vs Asian description. In short we knew we needed a larger room when we got our son. The manager made sure we got it and a day before we got our son.
The staff was very understanding of our new son's situation and helped us help him.
Both rooms were well kept and one night there was a sand storm, the next morning the rooms had a fine layer of sand, by the time we returned the room was throughly cleaned again and spotless.
Everyday there was fresh fruit and bottled water for us. The restaraunt had buffet for breakfast and everyone in our group had no problem finding something that they could eat. Dinner there was also wonderful as it was probably the best steak I ever had.
In short I was very sad to leave the Rainbow Bidge. We were made to feel like we were family and that we would be missed.

  • Liked — The service and we were within walking distance to everything we needed (gocery, park)
  • Disliked — I could have done with more Western style options for food but I didn't really even expect what we got so even that was good.
  • Stayed March 2007, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Business service (e.g., internet access)
Helpful?
2 Thank lar19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 reviews from our community

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Xian
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17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 7, 2007

Arrived at hotel early Friday evening not knowing what to expect & was pleasantly suprised at the Western Style Foyer & Lobby Area,
Check in was trouble Free although finding room (which happened to be in the Exectutive annex) was a little tricky.
Exectutive Floor was clean and well maintained, key card slightly confusing until you get used to waving in front of sensor.
On entering Room I found accomadation to be of a very high standard with excellant furnishings and amenities (Desktop PC with Plasma Screen & acceptable speeds, Large LCD Plasma TV) fruit on arrival.
Bathroom very well maintained and layout acceptable, walk in shower (although balancing the water temperture was not easy).
Large 'kingsize' bed (a little firm but I was expecting this in China).
Overall impression of the Room was clean and well maintained.
Western Restaurant was to a high standard (although I only ate a Chinese style buffet breakfast there) very clean & well laid out.
A small coffee/lobby Bar was on the 2nd Floor (1st Floor in China is always the ground floor) with a show bar & KTV area's on the 3rd Floor.

Summary:- Excellant Hotel and very good value for money, I would have no problems staying here whenever I travel to Yinchuan & would recomend it to colleagues.

  • Stayed April 2007, traveled solo
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
    • 4 of 5 stars
      Business service (e.g., internet access)
Helpful?
2 Thank John_xian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Rainbow Bridge Hotel

Address: No.38 Jiefang West Street, Xingqing District, Yinchuan 750001, China
Location: China > Ningxia > Yinchuan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#9 Luxury Hotel in Yinchuan
#15 Best Value Hotel in Yinchuan
Price Range (Based on Average Rates):
Hotel Class:4 star — Rainbow Bridge Hotel 4*
Number of rooms: 243
Reservation Options:
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Also Known As:
Rainbow Bridge Hotel Yinchuan, Ningxia, China

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