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“Good 4 star hotel but service has much improvement needed.”

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Century Swissbel Hotel
Ranked #42 of 177 Hotels in Jilin
Reviewed July 6, 2012 via mobile

The executive rooms in this hotel are spacious and pretty well appointed. What lets this hotel down is the service. We arrived with a booking made over one month prior. We were told by reception upon arrival that this type of roomed was booked out. Despite seeing the manager, showing him our booking and explaining it was our honeymoon the only reply was "sorry". We were given a small room two classes down. This was also despite staying at the hotel three times before. The pool was too cold to swim in. The breakfast was quite good. Unfortunately this is probably the best hotel in Jilin. Be warned, if you want service or a real 5 star hotel, stay in Changchun.

  • Stayed: January 2012
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2  Thank Laogong1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8 - 14 of 98 reviews

Reviewed January 9, 2012

I stayed in this hotel in my New Year vacation. It is good hotel but it needs some improvements. Carpet in the room was dirty and TV set was old. I liked room service. You can find everything you need in your room. Breakfasts was very tasty and included both chinese and european cuisine. There was free internet in hotel. You can use fitness center, swimming pool and sauna for free. But water in pool was cold and sauna was not so hot as I had expected. There are two good restaurants with tasty food and good service in hotel. You can eat japanese, chinese or european cuisine. It is not very expensive.
There is Metheorite museum near this hotel. Also shops, restaurants and night clubs are not far from hotel.

  • Stayed: January 2012, traveled with friends
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Thank Yuckiko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2011

I have stayed here 5 times and is the best hotel in jilin the rest are 1 star be warned

  • Stayed: June 2011
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2  Thank almera747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2011

Stayed here for Four nights. Beds are extremely hard, probably the hardest beds I ever slept on. very small pillows. The room was rough and could use a little paint and a face lift.
Bathroom was extremely rough but everything worked fine and had good water pressure.
Nothing like a 4 or 5 star western hotel but overall everything was pretty clean and it sounds like in comparison probably one of the better places to stay in Jilin. Very limited western breakfast items on the morning buffet. I'm not too much of a picky eater but just had a hard time finding enough items in the morning that I was comfortable with in comparison to what I was familiar with in western standards
There was a night stand next to the bed with all the controls for the lights and it took a little while to figure out what ever thing operated. There is Do Not Disturb switch for privacy. Reminded me something from a early James Bond movie.
Everyone was very friendly and did not have any problem with anyone understanding English. This was my first trip outside of Shanghai and Hong Kong and more into northern China. The trip from Changchun airport to Jilin was good, almost a hour.
Taxis are easy to get and the location seemed to be fine for me.
Overall a good experience. They were remolding one large wing of the hotel while I was there as well so expect improvements in the rooms in the future.

Room Tip: Wait until the remodeling is finished :)
See more room tips
  • Stayed: April 2011, traveled solo
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Thank cousinit8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2009

Stayed there for 2 nights while on a biz trip in August. Overall room was ok & spacious enough to accommodate a family of three but cleanness wise, it was average. Room service menu was extremely limited & was till 11pm only. Air-conditioning in the room was bad and you can feel dust mites in the room as well. Bathroom was spacious but had some very funny sounds every time I used the shower :)) Apparently this is the best hotel in Jilin city so my advise would be, don't stay in Jilin city at all. It only takes 1hr to get to Changchun which has more international choices.

  • Stayed: August 2009, traveled on business
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Thank qb76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2009

This was the first choice hotel prior to our visit to Jilin based on other reviews we read on Tripadvisor. When we got there, there were a number of "problems" at check-in:

1) We were a party of four and had two bookings. For the first booking, we booked a king size bed room but were given a two double beds room. The hotel tried to make it up to us by honouring the second booking with their supposed presidential suite (which had mould in the ceiling of the bathroom - it was right on top of the shower, so that did not bother us much as there was no leak from the ceiling).

2) The hotel did not provide us with a "room rate card" which confirmed the rate. When we asked for one, we were told that everything was in the computer and that everything was okay. That seemed strange because we have never been denied a request for a rate card at every hotel we have been before. This turned out to be a non-issue as the invoice provided at check-out indicated the rate as quoted.

The cleanliness of the hotel is probably the best feature of the hotel. There were no visible bugs and the bathroom was virtually spotless. That is quite impressive given the age of the hotel. Wired internet was provided free of charge.

Because of our check-in experience, we decided to move to Empire Garden hotel for the second day but that turned out to be a mistake. (See my review of that hotel.)

  • Stayed: September 2009, traveled as a couple
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Thank mudd_stuffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2008

This is possibly the best hotel in Jilin. The room is well appointed and clean. It is walking distance to the river and the light show and close to the meteorite museum (waste of time). The breakfast selecyion was ok. One of the best hotels I stayed at for this price in the Dongbei area.

  • Stayed: September 2008, traveled solo
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Thank JPDeM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Century Swissbel Hotel

Address: No.77 Jilin Street, Fengman District, Jilin 132013, China
Location: China > Jilin > Jilin
Amenities:
Restaurant
Hotel Style:
Ranked #42 of 177 Hotels in Jilin
Price Range: $52 - $54 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Century Swissbel Hotel 5*
Number of rooms: 35
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