We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Reasonable price for this nice hotel” 5 of 5 bubbles
Review of Zhangjiajie Pullman Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Zhangjiajie Pullman Hotel
Ranked #1 of 412 Hotels in Zhangjiajie
Certificate of Excellence
Jakarta
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Reasonable price for this nice hotel”
5 of 5 bubbles Reviewed June 29, 2014

We booked this hotel through the hotel website. We booked family fun package for 3 days stay which is included in pick up and drop off service from and to the zhangjiajie airport. This service turned out to be convenient for the traveler since public transportation is limited to the wulingyuan area. Yes there is public bus going to the area, but with your luggage a long with you of course they will be a problem for you especially if you could not speak their language. Taxi is available at the airport except you want to spend extra pricey cost just avoid them. The location of the hotel is about 40 minute drive away from the zhangjiajie city and 20 minute walk to the Wulingyuan entrance gate. If you take taxi from the hotel to the entrance gate it costs you 10rmb and just 5 minute drive from the hotel. The staff of the hotel is very helpful and willing to help especially one of the concierge that always help us to give us some information about the route we will take in the scenic area. The room of the hotel is spacious, clean and comfortable. The breakfast was included for 2 person so we should buy another one for our daughter which cost you 135 rmb. It is worthed I think since the selection of the breakfast is huge. There are western and Chinese style breakfast. The good thing for self traveler likes us is the hotel provides a really good map which you can not find out outside. This map is a big help to guide you during your self tour to the area. You walk around the hotel (10-15 minute) there are many store and restaurant but be careful if you want to eat at these restaurant, expect high price for eating there if you could not speak mandarin. However, this zhangjiajie national forest park is worth to visit. The view is very spectacular.

Room Tip: For family traveler get family package that inclusive pick up and drop off service to the airport
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank rahmadimd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, July 2, 2014
Dear rahmadimd,

Thank you very much for your positive comments about Pullman Zhangjiajie!

We are delighted to learn about your appreciation of our high level of service ,good location and wide range of breakfast choice,especially the"family fun offer" which makes your stay easier as this package offer free pick up&drop off service . We look forward to welcoming you back to our hotel for another fantastic experience!

Best Regards

Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

560 reviews from our community

Traveler rating
    268
    213
    63
    12
    4
See reviews for
108
146
38
17
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Bath, United Kingdom
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed June 17, 2014

Helpful Staff; some spoke English. Nice pool, but you need a swimming cap. The spa didn't look that great, which was a shame, since a massage would have been nice after all that hiking. The food in the Chinese restaurant was overpriced and nothing outstanding. They didn't have a few of the dishes we wanted. Breakfast was disappointing.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Alicia23_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, June 17, 2014
Dear guest Alicia23_13,

Thank you for taking the time to share your recently stay experience on tripadvisor!

we are glad to know you loved hotel's outdoor swimming pool which is free opening to in house guest,wear a swimming cap is to make sure all guest's safety and healthy.also we will try our best to improve breakfast quality ,hope your next stay can see our improve.

Best Regards

Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed June 14, 2014

In Wu-ling-yuan area, around 10 to 15 minutes walking distance to the Wulingyuan Gate of Zhangjiajie Natrional Park. Wu-ling-yuan area is already much less crowded than Zhangjiajie city area, and the hotel is not at the center of Wu-ling-yuan area, so it is pretty quite.

Start from hotel, I spent one day to see Huang-shi-zhai and Jin-bian-xi, spent second day to see Tian-zi-shan and Yuan-jia-jie, and the third day to see Tian-men-shan. The views are amazing, one of the place you have to go in China. And this hotel has provided a pretty good home environment to tour around.

  • Stayed June 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Park_2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, June 15, 2014
Dear guest park_2006,

Warm greetings from Pullman Zhangjiajie and thank you for your feedback!

It was a pleasure to have you staying with us and we are happy to know you are satisfied with hotel especially good location and quite evironment.

We are all looking forward to welcome you back to Zhangjiajie and stay with Pullman!

Sincerely,

Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 12, 2014 via mobile

Stayed there for 2 days and will definitely stay there again. Very quite surrounding, service was good and staff quite attentive. Food at the Cafe was a so-so need more choices. It it within walking distance to the National Park. I had a room facing the large beautiful pool. Just love this place and will come back just for a relaxing and quiet stay.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paopei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, June 13, 2014
Dear guest Paopei,

Thank you very much for your wonderful comment for Pullman Zhangjiajie after your stay!

We are so happy to know you love everything in hotel and spend an unforgetable holiday here!as the first and the only international 5 star hotel in Zhangjiajie,we are not only well locted,with completed Facilities and equipment,but also we try our best to offer the good service to all our guest.

Looking forward to your coming in not distance future!

Best Regards

Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piedmont, South Dakota
Level Contributor
118 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed June 12, 2014

Located not far from the main entrance to the Jangjiajie park this is a very nice five star hotel. Rooms are clean and comfortable. Service is ok but not outstanding. A lot of tour groups go through here so there can be surges of crowds.

The pool is very nice and sprawling but like some pools in Asia won't allow swimmers in who don't have bathing caps - which most westerners do not have and the hotel doesn't have them for sale or loan. Our sons were very disappointed that they were not allowed to swim

Food quality and variety is very good. Prices are high for both China and this location.

Overall a nice hotel but nothing extra special.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, June 13, 2014
Dear David S,

Really thank you for sharing your recently stay experience at Pullman Zhangjiajie!Pullman hotel is well located and near each scenic spot which it is very convenient for your travel here,Pullman bed is comfortable and makes you relax after hiking,for the outdoor swiming pool,it is free opening for all in house guest ,to make sure all the guest's health ,we kindly request all guest to wear bathing caps ,if you did not bring it,please don't worry as our hotel sell it at the business center on the second floor.

Thanks again and looking forward to your coming next time!

Best Regards

Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thane, Maharashtra, India
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 10, 2014

Really good stay. Very conveniently located, walkable to the Park entrance and also marketplace. Loved it overall. Wish I could stay there one more night but it wasn't available. The first day we had a problem about the bath tub. I had a relaxing bath but the the water wasn't draining. They fixed it anyway. The pool was really huge but I couldn't use it as the timings were from 10am which was a little late. A great stay really.

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AshisBhattacharya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, June 11, 2014
Dear Ashis Bhattacharya,

Warm greetings from Pullman Zhangjiajie and we are so happy to konw you enjoy your stay with us!

Just as you said,Pullman Zhangjiajie is located in the scenic area Wulingyuan,very near to each scenic spot entrance,so it is the best choice when you travel here!for all the in house guest can free use Gym &outdoor swiming pool,which make you relaxing and enjoy the life.

Really thank you for your wonderful comment,all ladies&gentlemen look forward to your next stay!

Best Regards

Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 31, 2014 via mobile

The Pullman offered a very good standard in comparison to some other Chinese hotels of a similar star rating. I agree that the courtyard rooms are best but the one we had had the biggest bed we have ever seen. The staff were very helpful especially when we asked to move rooms due to building works next door. There was no problem and we were moved to the courtyard side. The all day dining restaurant is pretty good for breakfast but only ok for dinner. But they were trying hard with an innovative Asian tapas in the bar. All round it is easy to see why this is probably the best hotel in Zhangjiajie.

Stayed May 2014, traveled as a couple
Helpful?
Thank Melvin555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this review, June 2, 2014
Dear Melvin555,

Thank you for your wonderful review of Pullman Zhangjiajie!

We are happy to know how much you enjoyed your stay with us especially our courtyard rooms with good view,the room type for this is Deluxe room&Executive room,also we are appreciated the praised from you for the hotel staff's hospitality.

We look forward to your return visit soon!

Best Regards

Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Zhangjiajie hotels
0.5 mi away
Qinghe Jinjiang International Hotel
15.4 mi away
BEST WESTERN Grand Hotel Zhangjiajie
6.7 mi away
Harmona Resort Spa Zhangjiajie
Harmona Resort Spa Zhangjiajie
#5 of 412 in Zhangjiajie
4.0 of 5 bubbles 33 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Guanshanyue Honeymoon Mansion
Guanshanyue Honeymoon Mansion
#4 of 412 in Zhangjiajie
4.0 of 5 bubbles 27 reviews
16.3 mi away
Dacheng Shanshui International Hotel
0.9 mi away
Samantha Resort & Spa
Samantha Resort & Spa
#17 of 412 in Zhangjiajie
4.5 of 5 bubbles 52 reviews
Show Prices
Show Prices
Show Prices

Been to Zhangjiajie Pullman Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Zhangjiajie Pullman Hotel

Property: Zhangjiajie Pullman Hotel
Address: Huajuan Road, Zhangjiajie 427400, China
Phone Number:
Location: China > Hunan > Zhangjiajie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Zhangjiajie
#1 Luxury Hotel in Zhangjiajie
#2 Best Value Hotel in Zhangjiajie
Price Range (Based on Average Rates): $
Hotel Class:5 star — Zhangjiajie Pullman Hotel 5*
Number of rooms: 456
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Orbitz, Hotels.com, Priceline and ACCOR so you can book your Zhangjiajie Pullman Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Zhangjiajie International Hotel
Best Western Zhangjiajie

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing