We stayed in this hotel for three nights and we were generally pleased except for a few areas. As we traveled in a group, we were put in a the breakfast café meant for group tours. Our tour leader had arranged for breakfast at 6.30 am. Since we needed some extra time for breakfast, we went down early at 6.15 but breakfast wasn't ready. It was clearly written on the entrance as well as on the place-mats that breakfast starts everyday from 6.00 am. One staff was rather rude and another one was indifferent when we asked why breakfast wasn't ready then.
On the second night, we could not open our room door with the key-card. We updated the key at the reception but the door still refused to open. Fortunately the person in charge was very apologetic and put us in another room while waiting for someone to rectify the problem.
The garden and the swimming pool were just beautiful! We had the foot reflexology done at the spa. The treatment was relaxing and the charges were very reasonable.
There was a artificial creek in the garden but disappointingly, it ran dry.
We are satisfied with the hotel and certainly will go back again.
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- Also Known As:
- Zhangjiajie International Hotel
- Best Western Zhangjiajie