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“Like being in Las Vegas, not China”

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Zhangjiajie Pullman Hotel
Ranked #1 of 449 Hotels in Zhangjiajie
Certificate of Excellence
Reviewed October 24, 2013

The university I was visiting booked me into this hotel for my visit to the Zhangjiajie National Park. Although it was very nice, I found it too nice. The clientele was mostly very wealthy Korean tourists. It wasn't like being in China. It's a great place to stay if you want to insulate yourself from a China experience but, for myself, I wanted someplace with more character. If I wanted to feel like I was in Las Vegas, I'd go to Las Vegas. The breakfast buffet scene was a real turn-off, with way too much pushing and shoving to get to the food. The staff were nice but the place is just way to glitzy for my taste. And the room, overlooking the theatre next door, was very noisy until the show ended for the night.

  • Stayed: October 2013, traveled on business
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Thank PCR1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this reviewResponded October 27, 2013

Dear PCR1,

Warm greetings from Pullman Zhangjiajie and thank you for taking time to share your stay experience on tripadvisor!Pullman Zhangjiajie is located in Wulingyuan scenic spot,as an international five star hotel,it attracts many foreign freinds to choose stay,including guest form Korea ;also we should say sorry for all the inconvience to youduring your stay,we can arrange another room which is far away from the show for you if just let us know,all staff in Pullman Zhangjiajie are looking forward to your back in near future.

Best Regards

Kelly

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316 - 322 of 728 reviews

Reviewed October 22, 2013

The hotel’s transportation is very convenient., its environment is very beautiful, the service facilities is complete and the food is very delicious. It is worth mentioning that the staff is very helpful and not only provides us with a good service, also provide us with a better tourist routes and suggestions, recommended a local cuisine, so can save us a lot of time. I have a good time in this journey, and this is a pleasant, comfortable travel. This is a superb hotel.

Room Tip: The sight of front rooms is better
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  • Stayed: September 2013, traveled as a couple
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Thank tan j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this reviewResponded October 25, 2013

Dear Tan J,Thank you for taking time to share your staying experience on tripadvisor!we are so glad you spend happy time in Pullman Zhangjiajie,your good comment encourage us so much,we will go on offering best service to all our guest and looking forward to your coming next time!

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Reviewed October 20, 2013

I would highly recommend anyone to stay at this hotel. It was beautiful and spacious with nice clean rooms and the staff was wonderful. It was wonderful to visit the beautiful sites of this area and come back to a very nice hotel room. Very welcoming.

  • Stayed: September 2013, traveled with friends
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Thank Debbie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this reviewResponded October 21, 2013

Dear Debbie J,

Thank you for your wonderful comment and strong recommedation!We are delighted that you had such a memorable experience during your stay at our Pullman hotel while in Zhangjiajie. we want to thank you very much for taking the time to share your experiences with your fellow travelers and for also allowing us the opportunity to share your feedback with the entire team here at Pullman Zhangjiajie!

We are looking forward to your coming in near future!

Best Regards

Kelly

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Reviewed October 18, 2013

I stayed at the Pullman Hotel for 3 nights during my visit to Zhang Jia Jie. It is the best hotel in town so you can expect clean/comfortable rooms with good service. The hotel felt a bit older though, with a weird design for the different Blocks/Buildings. I stayed in Block 1, and it was a maze getting to my room. To get to/from the lobby, you have to pass through the outdoor pool area (which is very nice, if the weather is warm enough), so if it is cold, remember to bring a jacket. The room was clean and comfortable, but it felt a bit old and the light felt inadequate.

The bathroom was one with a window into the room so you can watch TV while taking a shower if you want. The shower gives you a choice of using a rain shower head or a hand held shower head. What I found inadequate in a 5 star hotel is the bathroom amenities. For the shower, they only included a bottle of Lux which was supposed to double up as bath gel and shampoo (no conditioner). Also they did not include any lotion. Other than that slippers, toothbrush, shaving supplies, etc. were all provided.

Breakfast was mediocre at best. While they offer a breakfast buffet with western/asian style food and on demand noodle station, the variety was not great, and the food was greasy and tasteless. Also 99% of the food was vegetarian, so good luck finding any meat. I would give the breakfast buffet a thumbs down.

Location is good - about 10 minutes drive to Tian Zi Mountain, which is a major attraction in Zhang Jia Jie.

Room Tip: Some rooms in Block 1 face the show next door. Since it's outdoor seating you can see and hear t...
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  • Stayed: October 2013, traveled with family
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Thank tina1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this reviewResponded October 21, 2013

Dear tina 1220,

Thank you very much for taking your time to detail so well your experience here at Pullman Zhangjiajie! we are so delighted you are satisfied with our rooms&service,our location is truly convenient for your travel Zhangjiajie,next to each scenic spot.
.
Again thank you very much for your feedback and we truly hope that you will be able to return and visit us again.

Best Regards

Kelly

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Reviewed October 17, 2013 via mobile

We stayed 4 nights at the executive club room, facing a construction site, without any club facility!!!
Bed is very comfortable, towels are of sub quality, doesn't absorb water...
Lobby is empty and lounge is meant for tour leaders to wait around. But I guess this is the best they can do in places like this, or rather the kind of manager they can find to run a so call 5 star hotel.
Breakfast is bad, they don't even have teaspoon can you believe it? And she look surprise why I would need 1, and she gave me a wooden stirrer only when I ask for it.
We had a show next door in an hour so we wanted a quick bite, went to the lounge, after ordering the waitress suggested for us to eat in the restaurants instead, so we went to the Chinese Restr but was told it will take a long time for them to serve us food, suggest we go to the western Restr. And guess what, the western Restr told us the same thing!!! And both the Restr are only half full!!! So we went back to the lounge and had the most awful beef noodle & fried rice in our live.
If you have to stay here, by all means, don't eat here. There are a lot of good food just 5mins walk away at 10% of the hotel price.

Stayed: October 2013, traveled as a couple
Thank Miaw G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this reviewResponded October 21, 2013

Dear Miaw G,

Thank you for taking the time to share your comments following your recent stay with us although it is disappointing to hear you did not have an enjoyable stay.

We sincerely apologize for the inconveniece to you during your stay and we do hope to be able to welcome you back again to see our improvement!

Best Regards

Kelly

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Reviewed October 11, 2013

After a seven hours bus trip from Yichang to Zhangjiajie, we finally arrived at the hotel, we were tired and exhausted. The check in was quick and swift and the reception area was roomy and stylish. We really did not expect such a jewel in the middle of a predominatly farming area.
The rooms were clean and spacious and the bathroom was modern.
The buffet breakfast was another surprise, the food looks good and actually tastes good. Service from the staff was quick and courteous.
The next day we went up to the Zhangjiajie Forest National Park and after another long and tiring day, the Pullman Hotel is a lifesaver.

  • Stayed: September 2013, traveled with friends
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Thank ewsuccess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this reviewResponded October 15, 2013

Dear Ewsuccess,

Thank you for your recent stay with us in Zhangjiajie. we appreciate you having taken the time to share your experience with us on TripAdvisor.

We were delighted to learn that you enjoyed our facilities as well as our services.all the ladies and gentlemen in Pullman Zhangjiejie are very much looking forward to welcoming you back.

Warm regards,

Kelly

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Reviewed October 11, 2013

I went to Zhangjiajie for 2 days and choose stay in Pullman,it is a right choice for me,all the staff are smiling when meet you and see hello to you,even if some staff can not speak very good English,but they try their best to help you;then the location is very good for this hotel,very near the entrance to Tianzi Mountain,Definitly I will choose stay in Pullman Zhangjiajie next time and will recommend it to my friends and colleagues.

Room Tip: The deluxe is good.have good view
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  • Stayed: April 2013, traveled as a couple
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Thank lin h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly Z, Public Relations Manager at Zhangjiajie Pullman Hotel, responded to this reviewResponded October 15, 2013

Dear Lin H,

We would like to thank you for having chosen Pullman as your preferred accommodation in Zhangjiajie as well as for your feedback following your recent stay. We very much appreciate and value the time you have taken to share your experience with us on TripAdvisor.

We are certainly extremely thrilled to learn that we exceeded your expectations during your stay with us at Pullman Zhangjiajie.

Should you return to Zhangjiajie we would love to welcoming you again to Pullman!

Warm regards,

Kelly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Zhangjiajie Pullman Hotel

Address: Huajuan Road, Zhangjiajie 427400, China
Phone Number:
Location: China > Hunan > Zhangjiajie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Zhangjiajie
#1 Luxury Hotel in Zhangjiajie
#2 Best Value Hotel in Zhangjiajie
Price Range: $65 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Zhangjiajie Pullman Hotel 5*
Number of rooms: 456
Reservation Options:
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Also Known As:
Zhangjiajie International Hotel
Best Western Zhangjiajie

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