We are two couples stayed at Pullman Hotel from October 9 to 12. It is a good time to visit the beautiful park after China's long holiday. We really did not experience of long waiting line at the entrance, cable car, or elevator at all.
Our problem was at hotel check in. Many conferences are held at the Pullman Hotel from different government and business sectors, so our hotel is rather full. We have called hotel reservation department earlier on the day of check in to inform hotel that we will be checking in rather late be sure to reserve proper room for our booking. When we arrived at the hotel around 9PM, we were given superior king rooms on smoking floor instead of deluxe king non-smoking room on higher floor. The front desk worker did not even mention that they did not give us rooms we booked which has higher room rate. It was good that I double check with her that whether these are non-smoking rooms. She told me that they do not have non-smoking room available with king bed. If I want non-smoking, we have to take twin room instead. My brother-in-law got upset and ask to talk to the manager. The manager on duty, Danny Yao, came out and apologized for their mistake and try to make arrangement to accommodate our needs. He tried to move the only one has not yet checked in room from conference group to give us one king room and ask us to settle for another non-smoking twin room. After we got in our rooms, a nice fruit basket was sent to each room. He also offer us nice buffet dinner with a bottle of house red wine to compensate our inconvenience during our stay. On the day of our check out, hotel's general manager, Michael Wang, accompanied by Danny; greeted us upon our check-out and gave us a beautiful drawing made by Michael himself of the beautiful scenery of Zhangjiajie. I would say the management has done a five star job like any other true 5 stars hotel management would have done in same situation.
The hotel itself is a little dated but clean and comfortable. The hotel should put more lights in the bathroom, because the lighting is rather dim for a bathroom. Their breakfast buffet is adequate for a 5 star hotel. Our room is being called mountain view room but you really do not see any beautiful mountain scene but only building next door and tips of some mountain. This is not a problem since we are always out all day in the park looking at beautiful mountains. A comfort bed is much more important after a long day of hiking. Hotel has very good location if you are not staying inside of the park. The hotel is only a very short distance from Wulingyuan park entrance.
I would say this is a pretty good experience for a hotel just minutes away from a beautiful national park entrance.
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- Also Known As:
- Zhangjiajie International Hotel
- Best Western Zhangjiajie