Pretty disappointed especially after an overnight hard sleeper train trip.. arrived at hotel and it took several staff, our cab driver and another guest for our Agoda booking to be accepted. Was given the incorrect room at first and as none of the staff spoke English well it was difficult to get the correct one - our translator app was invaluable.
Room did not have washing machine ( as advertised ) staff told me there was no laundry service available and the pool (in real life) was dirty, empty and overgrown. Had been saving washing as we thought we would have a machine.. are Travelling for quite a distance so used the bathroom sink.
24 hour restaurant turned us away again really disappointing as we had not eaten since the night before on the train and could not locate a restaurant in walking distance. Ate chips. Following the first encounter however, the restaurant staff were great and shared a great sense of humor.
Several staff were wonderful but some were inexplicably rude which I found upsetting as I did not understand why. The hotel wasn't walking distance from / to any attractions and the tour desk did not have information in other languages.
We understand that Travelling in a foreign country means no familiar language the rudeness was the issue for us. Would have moved hotels but did not have time. Absolutely loved the Zhangjiajie national park and Tienmenshan Mountain, staff there and taxi drivers great. Will not go back to hotel.
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