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66 - 71 of 116 reviews
Reviewed August 15, 2012

I came here with my wife for a couple of nights after having gone through TA feedbacks.
The hotel is huge, wishing to interpreting luxury or at least it does, according to chinese ways of thinking of luxury: marble everywere, brass, velvet, etc. in a a bit bold way.
Crowded by chiense groups and business conventions, smoking everywhere, crying as usual, and any kind of way of doing you can find in China. Breakfast is an experience with the chinese crowd trying to stockpile everything is eadible....
Room are OK, spacious, everything needed for business, cabled, wifi, etc.
Location is not good, far from the parks, needed a taxi for any move, walking around the hotel is worthless.
Service is twofold. Usually people tend to be very nice and try to do their best to satisfy you....unfortunately almost nobody speaks english so it's very hard to coommunicate.
Something it never happened to me nowhere in the world is about deposit and paying restaurant, caffetteria, etc. When you check in, on top of paying the whole period you have to leave a deposit. If at restaurant or caffetteria your expense exceeds the deposit amount they ask for paying in cash!!!!!!! that's the Directors order!.... no way of doing different, either you expenses are covered by the deposit or you need to pay.... bottom line, they do not trust their clients, although they have all the credit cards details guaranmteeing any expense...
So, a place not to be recommended to western travellers goint to he parks, probably there is some hotel in ZhangJiaJie where you can be treated as a customer and not as a thief.....

Date of stay: August 2012
  • Trip type: Traveled as a couple
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Thank Dudygiac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 12, 2012

5 Star. One of the best I have ever been in. Huge room, comfortable, clean and quiet. Stayed here for 3 nights. The staff are very friendly and go out of their way to help. Those that do not speak English call someone who does when you have any queries. Two of the young ladies in particular organised a trip to The Dragons Cave within 15 minutes and organised a driver to get us to the cable car for Tianmen Mountain.
Breakfast is excellent and the evening meal could have been a challenge if not for the Western Menu. Very Highly Recommended.

Date of stay: May 2012
  • Trip type: Traveled as a couple
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1  Thank Stuart M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 6, 2012

I am surprised that this hotel is not the top 3 (if not rank number 1) at this tripadvisor webpage.

This hotel is very outstanding in Zhangjiajie which is a rural scenic area (and to me, in Changsha as well and the Hunan province in general). New, very clean, large in area. Lobby is splendid with beautiful decor and lightings. The quality of things used inside room is excellent. You can easily distinguish this hotel from other self claimed 5-star hotel by simply touching the bed-linen which is thick, dry, new and clean. Bed high and very comfy. The tissue roll is of good quality too, it's strong thick and soft. But beware that in line with the environment saving policy now generally applies in China, no tooth brush or tooth paste is supplied in the room.

Breakfast has a wide variety, western, Chinese, noodles, Japanese sushi etc. As the bed is too comfy and I came down late (just half an hour before the breakfast time finished), there was not much left and they had stopped refilling.

As I came to this hotel with a tour group, I don't know the rate. But as shown on the price board at the reception area, it's only about RMB700 odd per night. A very good price, great value for money.

Date of stay: April 2012
  • Trip type: Traveled with friends
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1  Thank MissHK2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 10, 2011

New hotel, big room, comfortable bed, well trained staff, the water temperature is not stable when take shower. It is an hour away from the Wulingyuan national park.

Date of stay: October 2011
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Thank J366ASkevinc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 28, 2011

Recently opened splendid hotel. Very impressive lobby. Spacious rooms, fully equipped with about everything you can imagine, including various IT facilities. Impeccable service with a remarkable knowledge of English from most staff members for this " remote " part of the country. People with this skill are mostly university level and are rarely to be found in hotels in this area of the country. We were on a trip in Hunan, but we never met a comparable standard in respect of interior design and staff competence. Excellent breakfast and evening buffet.

We would rate this hotel as a 5* plus !

Date of stay: October 2011
  • Trip type: Traveled as a couple
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1  Thank Guy001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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