Staying here as part of a tour package of Zhangjiajie. This hotel was arranged by our tour company. While the building looks impressive from the exterior (as most "5 star" Chinese hotels do), you'll find that it's far from being the same as a North American 5 star hotel.
Although this hotel is a little over a year or so old, it has it's fair share of problems. It appears there's a rampant mold problem here. It's evident that the bathrooms weren't built very well as it seems any walls adjoining bathrooms have mold on the walls. The hotel's solution to fix this is to slap on another sheet of wallpaper on top of the existing wallpaper. Unfortunately, the mold just starts working it's way through the next sheet of wallpaper. I saw this problem in 3 of the rooms that I looked at as well as the hallways of the building. Our bathroom also had a strong musty odor when we stayed here and we actually had to keep the bathroom door closed so that the smell didn't work it's way into the living area. There was also mold under the silicone sealant in the shower. I'm not sure why the severe mold problem but those allergic to mold may want to steer clear of this hotel.
Otherwise, the building looks fairly decent and the grounds very well maintained. The common areas were clean for the most part (except for the bathrooms in the public areas which could use some work but were miles ahead of public washrooms elsewhere in China). Wireless internet is free, albiet a bit slow. Not a big deal since we spent most of the day out seeing the sights and really only used it for e-mail and some light browsing. I didn't have the opportunity to use the gym (although it looked pretty sparse with only basic equipment) or the pool (which was drained when I was there) so I can't comment on those facilities.
Food was average - I had breakfast here - nothing really special - especially if you've been to other hotels in the province. It's your typical Chinese spread (bok choy, daikon, congee, noodles, fried rice) although they had a bit more variety than some of the other places I went to. The dining area was clean. We also had dinner one evening in the hotel restaurant and the food was actually fairly decent. I'm not sure what pricing was like as it was included with our tour.
One word of warning (and this would apply to ANY hotel in China) - inspect everything when you get in your room - the hotel accused us of getting dye on one of their towels. Since none of us dye our hair I'm not even sure how this is possible. Hotels have a tendency on blaming you and having you pay for stuff like this. If you see any toothbrushes, combs, shaving kits, etc, don't take them with you unless you know for sure that there is no charge - otherwise you'll be in for some sticker shock!
With the huge selection of hotels in the area, I'd probably suggest checking out some of the other higher rated hotels.
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