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“Beautiful resort with friendly service and convenient location”

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Samantha Resort & Spa
Ranked #18 of 416 Hotels in Zhangjiajie
1 review
“Beautiful resort with friendly service and convenient location”
Reviewed July 25, 2010

Samantha Resort & Spa has good service and it is a nice resort with a beautiful garden. The location of the resort is excellent and just several minutes walking distance to the Baofeng lake and very convenient to go to the tourist attractions.

The room is very spacious and I was very relaxed. The breakfast is mixed with Western and Chinese food.

I belive it is the best new 5 star hotel in Zhangjiajie and after a few month when the spa will open it will be better.

I would stay here when I travel to Zhangjiajie again.

  • Stayed June 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lindaxuqing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
North Carolina
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 19, 2010

Before starting this review, I’d like to mention the fact that I stayed at the Samantha Resort & Spa in July, just a short while after the opening of the hotel, which opened in May 2010. Therefore I was expecting the hotel to be perfected, but I still hoped its amenities and services offered would reflect its 5 star rating. Yet, I ended up paying the regular rate and could not take advantage of the opening package. Overall, I ended up having a pleasant stay at the Samantha Resort, but I constantly felt like the hotel was far from being completely finished.
-The staff was extremely friendly and helpful. We did receive a lot of attention, but the hotel was probably full to 5% of its total capacity. The service at the reception was particularly useful.
-The design is impressive for a Chinese countryside hotel. The furniture is sleek and the appliances very modern. The rooms are very spacious.
-The food was surprisingly good, and not overpriced (although not cheap). Room service was fast too.
-The free shuttle from the airport to the resort was very comfortable and punctual, and the car, a Mercedes S350, definitely left a good first impression.
-Even though the hotel had been opened for over 2 months, only two types of rooms were available, one restaurant was functional, and other amenities such as the pool or the spa were not ready yet.
-The in-room bathtub was virtually unusable and I had to struggle to shower. The water was ice cold at first, and after notifying the reception to have the issue fixed an hour later, the water was burning hot. Also, the pressure was extremely low, with only a few thin lines of water slowly flowing out of the showerhead.
-Because the hotel was clearly not finished when we stayed there, some construction work was still taking place… at 7:22 on a Saturday morning, and around 8 on Sunday morning. In spite of having a room on the top floor (5th floor), the noise was worse than in my Shanghai apartment, which is located on the second floor, and it ended up waking me up early during this weekend although I would not consider myself a light sleeper.

Overall I feel like the hotel offers a relatively good value for money. The staff is very kind, the décor pleasant and the food of good quality. However I would strongly suggest waiting at least 2 or 3 months before visiting the Samantha Resort. Paying the full price for a hotel that is far from being ready is, in my opinion, not worth it.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1 Thank Nourriture
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamanthaResortSpa, Director of Sales at Samantha Resort & Spa, responded to this review, July 26, 2010
Hi Nourriture,

Greeting from Samantha Resort & Spa, ZJJ. For a new hotel, thanks for your understanding, suggestion and encouragement. it's very precious for us. We will keep in mind your comments and do best to improve Samantha, and a warm welcome you back to Samantha Resort & Spa.

Best Regards,

S & M Department.

More than a Resort, A State of Mind.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Samantha Resort & Spa

Property: Samantha Resort & Spa
Address: No.8 Baofeng Road, Wulingyuan District, Zhangjiajie 427400, China
Location: China > Hunan > Zhangjiajie
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 416 Hotels in Zhangjiajie
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Samantha Resort & Spa 4*
Number of rooms: 115
Official Description (provided by the hotel):
Set on 116 hectares of gardens and streams, SAMANTHA Resort and Spa enjoys majestic views and a secluded location, yet is just 26 kilometers from ZhangJiaJie's airport. With 120 rooms included 5 suites and 59 private freestanding villas, this is the most spacious and the most acclaimed ZhangJiaJie luxury hotels. For a completely indulgent ZhangJiaJie luxury romantic vacation, escape to a private villa, dine at lavish restaurants, take part in boundless resort recreation, or just relax poolside with no schedule except your next treatment at the Thermes Spa.SAMANTHA Resort and Spa offers variety of event options and theme dinner that will surpass your expectation. The conference facilities combined with the hotel's impressive surroundings and top view makes it ideal venue for your conference and banqueting event. It could accommodate from 12 to 220 people. ... more   less 
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