We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“the smell hit me first”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Crowne Plaza Changsha City Centre
Ranked #7 of 1,420 Hotels in Changsha
Level 4 Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“the smell hit me first”
Reviewed August 9, 2013 via mobile

I stayed in this hotel for one night on a recent business trip. When my driver dropped me off it was close to midnight and it was confusing how to get to reception, eventually someone passing by directed me to the second floor.

The staff wasn't very friendly at the reception. I was given my key and I headed to the room. As soon as the lifts opened to my floor the smell hit me, it was a cross between damp and stale cigarettes.

I settled in my room and tried to order a vodka and tonic via room service - 10 minutes later I had a call to say that they had spoken to the bar and it wasnt on the room service menu so I couldnt have it and I would have to go to the bar myself.

The room was ok and it had a great shower.

I was glad to leave and get some fresh air

Stayed July 2013, traveled on business
Helpful?
1 Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaChangsha, Manager at Crowne Plaza Changsha City Centre, responded to this review, August 10, 2013
Dear Guest, Thanks for your suggestion and choosing to stay in Crown Plaza Changsha City Centre. Thank you for your time to rate us on the tripadvisor, I would like to express my appreciate that you give us such value comment and this is really benefit to our hotel. Please do accept my sincere apologize regarding the room were not meet your expectation during your past visit. We will look into those points with our management team and follow up some relevant action immediately. The hotel lobby is located on the 2nd floor to offer a quiet and private space for guest. There is a lift and a elevated separately on the 1st floor to get to the lobby. Meanwhile, if you need any assistance, please feel free to inquiry with our concierge or contact us directly. We aim to offer a professional and warm service to our valued guest. I really hope that you may give us opportunity to see our improvement and please drop me a line via 86 731 82888888x6608 once you have plan back to Changsha.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

723 reviews from our community

Traveler rating
    214
    396
    93
    13
    7
See reviews for
16
33
24
93
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
Reviewed July 30, 2013

Very good experience, warm service, let me have the feeling of home! Choose to live in the hotel every time i came to changsha, as always! Restaurant launched many new dishes, I have more choice.Room is very comfortable and memorable is the coffee in western restaurant .thanks to the recommendation of a friend.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sosocl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaChangsha, Manager at Crowne Plaza Changsha City Centre, responded to this review, August 3, 2013
Dear Guest, Thanks for your suggestion and choosing to stay in Crown Plaza Changsha City Centre. It is great hour for us that you have the feeling of home in our hotel. We aim to offer a efficiency and excellent service to each guest and let them have a comfortable stay in our hotel. We offered various choices for your breakfast in our spice resturant and our Pattaya Thai Restaurant is also a good choice with authentic Thai cuisine. There are some new cuisine and promotion in Spices and Pattaya Thai Restaurant recently. Looking forward to seeing you soon again in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chongqing, China
1 review
Reviewed July 30, 2013

The bed in the room is very comfortable , the staff is really professional and helpful. They can remenber my preference for living. When I check-in , they will prepare the pillow which I like. It makes me feel good. Also, the buffet dinner is so delicious and the location is very convinient there.

Room Tip: Higher floors have less A/C unit noise
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zerlinda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaChangsha, Manager at Crowne Plaza Changsha City Centre, responded to this review, August 3, 2013
Dear Guest, Thanks for your suggestion and choosing to stay in Crown Plaza Changsha City Centre. We are delighted that you enjoyed your stay at Crowne Plaza Changsha city centre and thank you for your compliments of our service. We look forward to the opportunity of serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
1 review
Reviewed July 26, 2013

Convenient traffic! I can walk to the Xiang Jiang River to watch the fireworks, it's very beautiful there and it is unique in China !
The service of the hotel is thoughtful and warmly!
The food is very delicious especiouly Thai food !
In all,it makes me feel at home! I love this hotel!

Room Tip: Corner suites are large and sunny
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jiang Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaChangsha, Manager at Crowne Plaza Changsha City Centre, responded to this review, August 1, 2013
Dear Guest, Thanks for your suggestion and choosing to stay in our hotel. We are glad to see your satisfaction with our service and the location of our hotel. I look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KunMing
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 25, 2013

I like the Crowne plaza city center Changsha .It is my firsty stay of this hotel here, the geography position is very advantage, whether go shopping or go for a walk is very convenient And the staff in here is very nice and enthusiasm.And breakfast is very rich of the Spice coffee shop And rooms is very comfortable here.It is a nice trip and I recommend this hotel.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Huang Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaChangsha, Manager at Crowne Plaza Changsha City Centre, responded to this review, August 1, 2013
Dear Guest, Thanks for your suggestion and choosing to stay in our hotel. We will consistently offer excellent service and comfortable experience to you. Please feel free to contact us for your next trip to Changsha in future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
1 review
Reviewed July 25, 2013

Crowne Plaza is ideally located in the city's central commercial district.Only 10 minutes walk to the bar, shopping malls;The hotel room is comfortable, the space is large;At the front desk service is very good, very polite
!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaChangsha, Manager at Crowne Plaza Changsha City Centre, responded to this review, August 1, 2013
Dear Guest, Thanks for your suggestion and choosing to stay in our hotel. We are very happy to see your satisfaction with our hotel. We are located in the center of Changsha,and shopping street is just a few minutes away, Hope you enjoy the rest of our hotel. We look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Changsha, China
1 review
Reviewed July 25, 2013

Hotel was beyond my expectation. The Location was very convenient which enables you having access to international fast food restaurants like McDonalds, KFC, Pizza Hut and there was one Carrefour Shopping center nearby. This is my fifth Time stay in this hotel and everything remains in order.The staff in here is very nice and warm.And I really like the food and the bed in this hotel .

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaChangsha, Manager at Crowne Plaza Changsha City Centre, responded to this review, August 1, 2013
Dear Guest, Thanks for your suggestion and choosing to stay in our hotel. My team would be happy to know that you appreciate our hotel. Looking forward to servicing you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Changsha hotels
Sheraton Changsha Hotel
#4 of 1,420 in Changsha
1,024 reviews
InterContinental Changsha
#1 of 1,420 in Changsha
205 reviews
Huatian Hotel
#9 of 1,420 in Changsha
1,727 reviews
Show Prices
Show Prices
Show Prices
Wanda Vista Changsha
#6 of 1,420 in Changsha
91 reviews
Downtown
Xiaoxiang Huatian Hotel
Xiaoxiang Huatian Hotel
#17 of 1,420 in Changsha
479 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Changsha City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Changsha City Centre

Property: Crowne Plaza Changsha City Centre
Address: No.868 Wu Yi Avenue, Kaifu District, Changsha 410005, China
Phone Number:
Location: China > Hunan > Changsha > Downtown , Railway Station , Wuyi Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Changsha
#7 Luxury Hotel in Changsha
#7 Best Value Hotel in Changsha
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Changsha City Centre 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
Crowne Plaza Changsha City Centre is a international five-star hotel under IHG group. Located in the heart of downtown, Crowne Plaza City Centre Changsha is a smooth 45-minute drive from Changsha Huanghua International Airport. We're on Wuyi Square, putting you within walking distance of major businesses and city shopping,Such as to the Changsha Local culture street - Taiping Street, Changsha Traditional Food street - Pozi Street, and Changsha century-old restaurant - Huo Gong Dian, only about 5 minutes walking. What's more, the especially opened branch of Huo Gong Dian is just located in the hotel building to provide wonderful foods & convenient service to you. It's 10 minutes by taxi to Changsha rail station and 45 minutes to Changsha South rail station, where you can connect to cities such as Guangzhou and Wuhan on high-speed trains.Our dedicated Crowne Meetings Director will see that every detail is taken care of when you host an event in one of the hotel's 16 meeting rooms and 3 ballrooms. The dark wood and plush seating in our lavish VIP banquet room set the scene for successful and intimate gatherings.Unwind with a dip beneath the skylights of our indoor pool or enjoy evening cocktails at Fusion Bar. Our in-the-know Concierge at Crowne Plaza City Centre Changsha will inspire you to discover Changsha's hidden gems, such as the scenic Qingfeng Gorge, flush with Ginkgo trees. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Hotels.com, Ctrip TA, Orbitz, Expedia, Travelocity, Cheap Tickets, Hotwire and HotelQuickly so you can book your Crowne Plaza Changsha City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Changsha

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing