I made the reservation because I was told that staff members speak English there. That is true. Also they go out of their way to help. Room was great and clean. Food - fantastic. Service - great and cheap (I guess like in most of China). My only gripes are the bartender (cocktails are not very good) and the bed which was a bit too firm but not so much so as to ruin the whole experience. I would wholeheartedly recommend this hotel.