Booked through C-Trip; good choice for Kaifeng short stay; Nice, fast check-in; front-end staff were like machines rather than human beings. No smile, no courtesy but everything with lightning speed....Better install some machines like in airport for self-check-in instead of those keyed-in dolls. Room was quite large, good small study table...some shortcomings on language noticeable in all those guides and leaflets available for guidance, but manageable. F&B okay; Room service was okay.Particularly the staff on room-service are courteous and mean to make you feel satisfied with their services. Mini-bar fridge was locked, for reasons unknown!! A good Chinese painting gift on check-in was a welcome addition to my collections. TV guides were all in Chinese.....also hotel guide literature could have had a better presentation. Good internet connectivity, with web cam - a welcome complimentary value addition. You can be on your own, if you could manage find things and facilities on your own, this is the hotel....as it seems to have everything but you have to look for it, perhaps it is there.
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