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Domaine de la Roseraie
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Reviews (351)
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Reviewed June 2, 2009

La Roseraie is in a stunning location at the foot of the highest peaks in the Atlas with huge grounds providing a very relaxing and peaceful setting. However we were very disappointed with many aspects of the service. There was no information on facilities in the hotel and an almost indiscernable map of the area and when we asked for more advice from reception this was very unhelpful. Basically we got the impression they wanted you in the hands of local guides and paying way over the top for it.

After expecting lots of hassle in Marrakech we actually found it worse here. As the most expensive hotel in the village there is usually a load of hawkers at the entrance and we couldnt walk around the village without some one following us all the way. If you want to buy something from them you need to divide by about 20 from their asking price - they know how much the hotel costs and start from there.

Food was OK but very expensive and we were charged £8 for a glass of wine. Overall the hotel is grossly overrated given the quality of service and overall experience, with the main objective seeming to get you to part with cash. Stay somewhere cheaper and visit this as part of a day trip if you are interested to see it.

  • Stayed: March 2009, traveled as a couple
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Thank Regness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2009

Our room had no hot water when we arrived. It was promptly fixed. We awoke in the mroning to bathroom floor crawling with ants. The tub filled with dead insects during the nite. The grounds are more than beautiful but the food was marginal.
The business center computer was non functioning and the staff were the least accomodating we encountered in Morocco. If you are planning on a visit to this area the KasbahTamdot is your best bet.

  • Stayed: May 2009, traveled as a couple
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1  Thank marcoaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2009

We were slightly alarmed to read recent reviews of La Roseraie before travelling and had decided that we would move on if they were true.

However, we were given an incredibly warm welcome by Mohammed, who had arranged a transfer from the airport with Rachid - who is an absolutely lovely and extremely safe local driver.

The hotel grounds are beautifully maintained - there is the most amazing collection of roses I have seen, which are constantly watered and pruned by a team of people. The room we were given was also beautiful with a brand new bathroom, and lovely traditional Moroccan decor, as well as a vase of gorgeous roses on arrival. There was also a mini bar in the room, which was large enough to put large bottles of mineral water inside.

Two of the swimming pools were in operation - but we discovered a bit of a peril in hanging out at the poolsides in terms of biting insects, so it would be sensible to take insect repellant.

We took a walk along one of the marked trails - ensuring that we took the hotel phone number with us in case we got lost, but it was easy to find our way around and the views were stunning. In addition, we ended up going for two amazing horse treks with Abdul in the stables.

Our only criticism is that the food situation really needs to be sorted out. We made this comment to Mohammed when we left. In the evenings, there is only a set menu costing 300 Dirham, which we considered to be overpriced for not particularly exciting food - and the waiter did not offer us any drinks menu but assumed that we would only want a bottle of mineral water. In addition, it would have been really nice to have an ice lolly after returning from our walks, but the hotel does not sell ice cream!!! We found a hotel which is about a 20 minute walk from La Roseraie called Au Sanglier Qui Fume which has extremely good food and wine at half the price. We made this comment to the hotel, and hope that any further guests will do the same, as it's a shame to ruin such a nice hotel by serving poor food.

One last note - if you can speak French, you will find it a lot easier to have a nice time as many people are bilingual in French but are not quite so fluent in English as it's apparently only been taught in schools since very recently.

  • Stayed: May 2009, traveled as a couple
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Thank emmachisit2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2009

Arriving at La Roseraie we were impressed at first. The location was good, the surrounding area is beautiful, the gardens are amazing and the swimming pool and sun beds were great. BUT the rooms and buildings are starting to show their age.

Our room was nicely appointed in a classic moroccian style but was looked tired. The half repaired cracks in the walls added some character but looked liked they'd been there for a while. No hot water for one of the days was also quite frustrating. The bed was good (mattress was just right, just firm enough).

Restaurants: The dinner location was very romantic. Service was good. The food menu was interesting, a small selection of French/moroccian dishes. Breakfast is serviced on the balcony, great on sunny mornings, food is moroccian style breakfast (very basic). Overall, We had some nice meals but nothing special (and very expensive for what you getting, particularily given it's morocco NOT paris).

Service: It really depends on who you get. Our general feeling was one of frustration, we heard plenty of excuses (or just no answer at all). The guy at reception was hopeless, his poor knowledge of the local area was annoying (for hiking, walks, tours, villages). We had more success with one of the waiters (who lived in the local village). Our bell boy was very helpful, showed us around the various areas of the hotel.

Overall, It's morocco, it's not going to be 5 star but the standard of the hotel and the service level was below what is expected when you're paying +€250 per night. The location and setting is amazing (with so much potential) but we left disappointed. I'd only recommend this place for the access to the altas mountains (and because there's limited choice of nice hotels in the area).

  • Stayed: April 2009, traveled as a couple
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Thank Mr_J_Diddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2009

We arrived to a somewhat business like reception as opposed to a hotel. The member of staff demanded our passports and visas because we dared to write our passport numbers down from memory on the forms. No information was given as to what facilities were available or where to have breakfast and dinner. There are no sign posts either!
The room we had was like going into a dungeon and the private balcony we expected turned out to be a shared one instead. The shower was frustrating as it took a good 5 mins for the water to even be at least warm. It was not fixed to the wall so you were forced to hold it whilst showering!
The food was dire. It was very poor and at 300 dr (approx £30) we wished we ate at a roadside cafe instead. It needs Gordon Ramsay to go in and give the chef a kick up the backside! Breakfast was just slightly better though the pancakes were very greasy.
The location is nice however if you want peace and quiet this is the place to be otherwise it gets boring. There is horse riding, however we chose to avoid this as the horses were a little on the thin side. Value for money?...no..you do not get what you pay for.

  • Stayed: March 2009, traveled as a couple
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Thank welltravelled066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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