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“My Favourite Place On Earth”

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Domaine de la Roseraie
Ranked #2 of 2 Hotels in Ouirgane
Certificate of Excellence
Reviewed January 9, 2014

I recently celebrated Christmas with my family at this heavenly hotel. It was my 5th visit back - we have been coming here for years. The gardens are truly breathtaking and full of flora and fauna. Pomegranates, dates - a riot of colour. And the sun is always shining. The waiters are very friendly - Nabil the owner is incredibly hospitable. All the rooms are individually decorated, some with their own sun soaked terraces for you to sit and enjoy the absolute tranquillity of this magical place. Our Christmas meal was delicious! Oysters, Foie Gras - turkey - the works! Can not wait to go back ASAP

  • Stayed: December 2013, traveled with family
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1  Thank Pearl v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 - 117 of 341 reviews

Reviewed January 7, 2014

The hotel setting is beautiful, and the gardens are magical, BUT the food is truly APPALLING and mean!!!. Not only is it expensive, but it is very very bad. I sent back a brochette that consisted in tiny bits of carbonised bad quality meat (the alternative was TRIPE tagine!) and was instead offered some wet frozen fish accompanied by army green beans that had surely been cooked days in advance and stuck in the fridge to discolour some more (the beans were limp and still refrigerator cold on our plates) The dessert was an "apple crumble" which consisted in an eighth of an apple, thinly sliced and boiled with some sour milk. The whole thing had been put under the grill so that the sour milk had a burnt skin and the apple was still cold. The Domaine de la Roseraie dinner ranks as my worse meal ever. Worse than the worse school dinner. At breakfast, the bread was stale. Pathetic! The restaurant manager pretended he was "shocked" that we had not liked our dinner, which was annoying. The waiters, however, were charming, as was the man who built a fire in our fireplace nightly.
How can such a beautiful place serve such cheap awful food! What a shame.

  • Stayed: November 2013, traveled with friends
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1  Thank Epicuriac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2014

Sadly this hotel is not what it once was. The service was awful, the food even worse. Rooms not cleared, corridors left with trays outside. Unpleasant, inattentive, unhappy, unsmiling staff. All in all a terrible hotel in what was once a fantastic place to stay. Signs everywhere telling you what you can and can't do. Paper thin walls, so sleep was almost impossible. The spa was such a disappointment we travelled into Marrakech instead. What has happened?

Room Tip: Try Kasbah Toubkal approximately 10 miles away.
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  • Stayed: January 2014, traveled with friends
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Thank Tilda2shoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

The property

Roseraie is a beautiful mature garden of about five acres centering on a good sized pool, adjoining another 50 acres of olive groves and orchards. The rooms and public areas are discreetly scattered around the periphery of the gardens, which are superbly designed to create a dense and interesting landscape of rooms, nooks, crannies, paths, pools, rivulets, views and shelter. The gardens are world class, beautifully looked after, and balm for the travellers soul. Even on my third day I could not build a mental map.

About 44 rooms are hidden away around the gardens. By the pool (large, deep, room for about 25 sun loungers, so with 44 rooms watch out for the Teutonic early-morning towel-layers in summer) is a charismatic bar with terrace, huge log fire in winter, plenty of places to sit or lounge. The dining room is around the corner, also very cosy and Morroccan – low banquettes, fire, nooks and crannies. Breakfast is served in a rather less charismatic room off to another side of the garden, next to a fine terrace. There are at least two more smaller pools.


The room

I had a junior suite, in December. My room had a sleeping area with twin beds, and a Moorish archway through to a sitting area with French windows, a sofa, table, and a log fireplace. About 280 sq feet all told. There was no curtain between the sleeping and sitting areas. Outside was a small terrace with a table and two chairs (no sun lounger). The suite adjoined another, and the two terraces were uncomfortably exposed to each other – no attempt had been made to screen one from the other, to the detriment of both. This would have been trivially easy, and would make the room much more private and welcoming. A good supply of dry wood is provided for the fire, which drew reasonably well, though much of its heat output was wasted as the fireplace was a dramatic and rather inefficient trefoil shape. Nice to look at, not much to warm you.

The décor was simple. Sofa was a rather strange edgy affair of beaten copper – more glitz than comfort. The lighting was generally poor, and the electrical outlets downright scary – half coming out of the wall, wires exposed, definitely not for children. The TV had an almost unusable signal (sound, no picture). No DVD player, or kettle (though one was provided after several requests).


The bed

Narrow twin beds, very hard, and not very comfortable. Made up with sheets and blankets. I had spent the previous week sleeping on the ground in the desert. The beds were better than desert, but not much.


The bathroom

About 120 sq feet, double basins, shower over bath. The bath had a very strange “cutout” sitting area at one end which would make it unusable as a normal bath. The hot and cold taps were reversed. The loo leaked.


Ambient noise

Very low. The main road through the Atlas passes about 100 metres above the property, and the swishes of passing trucks and cars can be heard at regular and frequent intervals during the day, but the road noise is not intrusive, and at night nil. Apart from this, the Domaine is very peaceful. Not much sign of air conditioning plant. The bar has permanent musak (good quality – jazz, swing, Sinatra, Stacey Kent, French crooners) but the music is played a notch too loud, breaking out over the pool area, and obstructing conversation inside the bar.


Ambient light

Once I had found the switch to turn off the light outside my room, ambient light was low. However, the doors of my suite were all glass, with no curtains, so you cant block out daylight. Again, it would be a trivially simple thing to provide a curtain.


Food

I had a couple of meals here. The cooking is not great – don’t come here for the fine dining – but is edible. Disregard any claims you might read about gourmet food. Three choices each of starter, main and pudding.


Service

Almost comically bad. The waiting staff are perfectly nice, always smiling and seemingly eager to please, but will cheerfully walk past a waiting diner (not just me!) several times. They seem trained to only do one thing at a time, and only to respond to direct requests. The system is also designed to be slow – at breakfast one must wait to be served a basket of baked goods (why not just lay them out in the breakfast room for heavens sake?). I sat at the terrace dining table to have a coffee (seven tables were empty) and was told off as this was for lunch, not coffee. I pointed out that no-one was there, and finally got my coffee after fifteen minutes, with a gallic shrug. If you like prompt and efficient service you might find the Domaine rather frustrating.


Summary

The property is so appealing that I found myself planning a return in the heat of summer, only to pause – nowhere to lounge around naked, terminally frustrating service, hard beds, indifferent cooking, worryingly poor maintenance, musak. Hmmm. Maybe not. This could be an epic world class hotel if managed in the right way, but at present is no more than a very nice one tripping over its shortcomings.

Room Tip: Junior suite has a fireplace, essential in winter. Rooms 41 - 44 have their own pool
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  • Stayed: December 2013, traveled solo
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1  Thank Coltbridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2013

My wife and I stayed here a couple of nights. We really enjoyed our stay here. Great outdoor things to do (Hiking, bird watching, horse back riding). Staff were very friendly.
The only negative thing about this place is perhaps the food, but I think this might be a personal preference.

Stayed: December 2013, traveled as a couple
1  Thank TheMoroccan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2013

Set in a few acres of beautifully landscaped gardens, this must be one of the best relaxing hideaways. Individual dwellings secreted through th gardens, all with there own terraces, some with private pools.
Lovely central pool and beautiful bar, dining on a terrace with a view for lunch, and a great dining room down candlelit paths for dinner - what else for the perfect , relaxing retreat.
Nothing to do except chill out in the the most relaxing ambiance.
A rustic paradise!
Temperatures in October and November are perfect!

Room Tip: Ask for a remote room up the hillside if you want total privacy.
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  • Stayed: November 2013, traveled as a couple
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Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2013

After 2 hectic days in Marrakeck (well worth it!) we arrived at La Roseraie. One of the rooms wasn't ready so complimentary drinks relaxing in glorious sunshine in the gardens - beautifully planted, fruit & flowers abound attracting hoards of butterflies.
Highlights included attentive staff (Nabil kindly offered to change my room because of mobility issues), excellent rooms, attractive bar/eating areas & roaring log fires in the evenings (you are higher than Snowdon..).
The downsides for us included the food (breakfast on terrace was ok, evening meal very traditional & patchy - limited menu with some tasty dishes but others could have been easily improved). I loved the pools but they were freezing.......the hot tub was a relief!
This is a great place to escape to after Marrakech so do not be put off by the negatives.

Room Tip: Room 5 was excellent
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  • Stayed: October 2013, traveled as a couple
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1  Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Domaine de la Roseraie

Address: Km 60 Route de Taroudant Val d'Ouirgane | Par Marrakech ElHaouz, Ouirgane 42173, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Ouirgane
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Ouirgane
Price Range: $115 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Domaine de la Roseraie 4*
Number of rooms: 42
Official Description (provided by the hotel):
In the heart of Berber Mountains of the High Atlas, 60 km from Marrakech, you will discover La Roseraie. The altitude will offer the perfect climate. Cool in summer, mild in winter, its pure air will revitalize you. Secretly hidden in the middle of a 25 hectars of natural parkland, far away from stressful city life, it will be the ideal retreat for nature lovers. The rooms lead into rose gardens, lime and lemon groves, orchards, exotic plants and wild flowers. ... more   less 
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Also Known As:
Domaine De La Roseraie Hotel Ouirgane
Domaine De La Roseraie Ouirgane

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