Rented with family. Carpets stained and dirty. Furniture in same condition. Wonderful location, Called surf or sound staff and said I hope these reviews are not correct about mold and dirtiness. Answer was its not really black mold its just mildew from ocean high humidity. I understand that my family lives in Buxton.
But, to pay top dollar for a vacation home and have to put extra sheets on the furniture to sit on them. I put my review with surforsound but I never heard back from them. Rent from Midgette Realty, I never had to make one phone call about any cottage I have rented in 30 plus years.
We recently stayed in the property "Ocean HI - #712" in July 2017.
We were very disappointed with our rental. We felt in general the property was worn, moldy and in disrepair and that the pictures on the website were not representative of the property's current condition. We feel we did not get good value for the money that we spent on the rental. The location was great, however, we basically feel ripped off.
•No bed linens on Master Bed room bed. We did not find out until after the office was closed!
•Most plastic outdoor furniture dangerously cracked (due to weather exposure) Could not use most chairs and loungers
•Master bedroom fan unbalanced and makes noise
•General soil and disrepair.
•2 of us spent 3 hrs cleaning prior to living in.
•Black soil on white railings.
•Dust/dirt on dressers.
•Most knobs gone from twin bedroom dresser.
•Many drawers in many dressers not useable.
•Soil in kitchen
•Heavy dust on light fixtures
•Heavy dust on all decorative plastic flowers
•General moldy smell in house
•Very moldy smell in kitchen pantry closet (I wiped this black mold down with disinfectant wipes but it still smells ... like the mold that needs remediation!)
•Top floor powder room toilet NOT even brushed. Two soiled areas (but had "sanitized" ribbon on it!)
•Wet carpet near kitchen pantry
•Hole / leak in kitchen ceiling
•Outside trash cans completely full from previous guests
•The Surf or Sound instructions for the trash collection are vague. The "road" is highway 12, not the road in front of the house. It is half a mile away! The instructions do not say that. We figured it out while driving on highway 12. This could easily cause confusion.
•Trash on grass in front of house
• Many light bulbs out:
•Signs of Leaks
•Outside shower extremely rusted
•Most screens torn with holes
•The basketball hoop is not useable
•I spent an hour cleaning out oil and drippings from the gas grill to get it working
•Really worn & stained carpet on top floor
•A board had fallen off the deck
•Mini blinds broken in pyramid bunk bedroom
•A/C zone for top floor could not cool adequately on day # 6. The repair man stated he remembered the house from last year. Bad expansion valve. Really needs a new indoor unit. Was not repaired by owner. Unit cannot cool adequately on warm days. This was a problem that was known and not fixed!
•Also the condensate drain is improperly installed and could cause damage to whatever is in the master bedroom closet, like your clothes.
First off, house was in the perfect location and had many nice amenities. However, pictures must have been taken when house was new. The house is minimally cleaned after each stay. Three of us spent 1.5 hours to clean after we arrived, Dust on TV was inch thick. Baseboards, doors, lampshades, behind dresser and bed had dust that was accumulated for possibly a year or more. Dishes dirty, microwave dirty, table Dirty. Everything needed wiped down. Contacted management company and they did send someone out to help. Also had an issue with main TV that was never fixed during our week stay though we made management aware of problem on day 2. Also grill was filthy and we had to clean. Just be prepared, if renting, what to expect. We did rebook for next year. Wouldn't recommend to anyone with allergies.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Families with young children|
|Large groups||People with pets|