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Review of La Familia

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Overview
Rental Home -
12 Bedrooms, 11 Bathrooms, Sleeps 26
Rodanthe, Outer Banks, North Carolina

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
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English first
English first
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English first
LizSantis...
Hillsborough, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Not what we were expecting”
Reviewed August 22, 2017 for a stay in August 2017
3
people found this review helpful

First of all, the third party company that was supposed to pick up the dirty sheets and towels from the last guests did not come until Wednesday. We called the management company on multiple occasions to remind them but it wasn't until one of us stopped into the office to complain that they were finally picked up.

There was a screened in porch that would have been lovely to have a cup of coffee in while the kids ran around, but unfortunately we had to keep it closed because A) a section of screen was ripped out defeating the purposed of a screened in porch and B) the fan was an indoor fan and was dangerously rusted. We were worried about it coming down on us.

There were two sections of ceiling (in the living room and one of the bathrooms) that had visible mold. Another room smelled of mildew. With multiple family members with lung issues, this was very concerning for us.

On Sunday morning we woke up to the pool hopelessly filled with flies and another call to the management company. They in turn, called another third party company to come out and check on the pool. In the mean time, we tried to skim the pool ourselves to make it useable. After a second call to the management company the pool cleaners came by on Tuesday afternoon. The filter had been clogged "due to recent heavy rains". If they knew this was a possibility, they should have checked on it earlier.

On Monday morning, after reading and rereading the remote instructions, I had to make another call to the management company to complain that the TV would not work. This was never fixed while we were there.

Every single lounge chair in the pool area was broken.

Spots around the tan exterior siding were touched up with white paint making it look terrible. While this didn't ruin our vacation, we definitely expected more for a house that at the end of the day cost us over $10,000 to rent.

When one of my cousins went to the local office there were multiple agents sitting around. It would have been nice if they had visited their rental houses to ensure everything was running smoothly and everyone was happy. I at least expected someone from the management company to stop by after we had made several phone calls complaining of issues. For the amount we paid we really expected more. I would not recommend this house to a friend and would not rent from this management company again.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kitertodd
Mideast U.S.
Level 4 Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Pretty nice for a large house. Could be better managed.”
Reviewed May 14, 2014 for a stay in April 2014
4
people found this review helpful

There are not a lot of 12 bedroom rental houses available, so if you go into it understanding that it may not have the attention to detail as a 7 bedroom home, you'll do fine. It fit the bill for what we needed. All the bedrooms were comfortably furnished and the kitchen was well outfitted. It did have the feel, though, of a house whose only goal was to squeeze in as many bedrooms at the expense of everything else. Let me explain-

While well-furnished, it lacked any specific character to make you think this home was privately owned or convey a general theme. The floorplan, in some places, was at the expense of squeezing in another bedroom with less thought to useability. We could get by with that, though, as we needed the bedrooms. The only feature really missed was under-house parking. There was no dry place to park cars or conveniently hang gear when it rained.

I have larger issues with Surf Or Sound as a rental agent. They have historically been only passably helpful or friendly in comparison to other realty companies at the beach (Outer Beaches, for example). They are overall not that helpful.

This was a 13 bathroom house and when we checked in there was not a single roll of toilet paper in the house. Oh wait, there was one left for us. They pulled every roll. I don't expect the house to be stocked, but leave what's on the dispenser from the last renters. It is wasteful and extremely inconvenient to purge them all. On the off chance you are renting to a group that refuses to use TP unwrapped by a prior guest, it is a pretty simple matter to drop it in the trash and slap on a new roll.

The same was true for even the basic staples like dish soap, dish detergent, salt and pepper, spices, etc. Again, there is NO expectation for the house to be stocked but I have rented DOZENS of houses over the years and EVERYONE leaves those staples behind. It is a relief to find just a little bit left over to string you along until you get a chance to go shopping. SurfOrSound leaves you one roll of TP and one dishwasher soap cube. If have experienced this in other houses we rent from them as well.

We called mid-week with a couple service requests and received no call back and no service. We're on vacation and don't want to spend the time nagging them. But the lack of service did annoy folks.

The check-out instructions clearly state that you should sweep and vacuum all floors. We searched all over and couldn't find a vacuum so did the best we could with a broom. Everyone stressed about it a bit as we like to leave the house clean and also do not want to incur any fines. When I called the realty company after checkout to tell them about this their reply was, "oh, we have cleaners come between renters!" (yeah, we know...then why do you ask us to do this?) But what I said was, "well, the checkout instructions indicated we were to vacuum..." "well you don't have to do it if there isn't a vacuum there." Okay, noted. Sounds like there is no point in ever wasting our time doing this on a busy checkout day.

On check-in day we called to see if the house was ready. Most rental companies will call you and let you know, but in any case they ALWAYS tell you if it is ready when you call, so you can enjoy your time on the beach until the house is available. Surf Or Sound would not tell me this information over the phone. They requested that I show up at the office and present ID before they would tell me if the house was cleaned and ready for check-in. Seriously? For whatever obscure reason they feel this is important, I can call my bank, answer a couple basic security questions and get all of my confidential financial information over the phone. Surely a beach realty company can tell me if my house is ready for check-in.

Two bedroom annoyances. The first floor bedrooms on the south end reported noise from the water filtration pumps that kept them up all night. Also the room with two singles reported that one of the beds sagged like a military cot. But the other was fine.

Please note that there is a large stagnant swamp immediately adjacent to the house. It is between the house and the sound. This could be a source of mosquitoes when they are in season, they didn't bother us when we were there, though.

The house is pretty nice. I'd stay there again as the location is great.

The reality company is annoying to deal with. Nothing truly offensive, but when you have dealt with friendly helpful real estate companies, the other ones become glaringly unhelpful.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: 12 bedrooms, soundfront.
Liked least: The house was barren of all staple items (no toilet paper, to S&P, no soaps)
Traveling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 1, 2014
We are glad that you enjoyed La Familia and that you would recommend the home to a friend! It is a wonderful home in an incredible location. Being a soundfront home there is some marshy area nearby, but it doesn’t interrupt the ability to enjoy the home and its soundfront access as you found.

It sounds like a few inconveniences left you with a mediocre feeling about us, and for that we are truly sorry. We all work very hard to be sure the hundreds of guests we welcome to Hatteras Island each week have a great vacation, but we clearly let you down.

Thank you for carefully cleaning the house and reporting the missing vacuum so that it could be replaced. We know check-out days can be stressful especially for large groups. We do have cleaners come to each house between renters but having the home vacuumed by the departing guests helps ensure the cleanliness of the home for the arriving guests.

Some guests leave partial toilet paper rolls for the next guest, others don’t. While we will leave leftover toilet paper on the rolls (unless they are clearly unsanitary) we cannot leave leftover cleaning products or food products. Cleaning products can be dangers to small children and food products can present a food safety issue. We do provide a check-in bag with a starter pack of toilet paper, paper towels, dishwasher detergent, hand soap and trash bag for convenience until guests can make it to the market.

We are sorry that you felt inconvenienced by this year’s check-in procedure. We regard guest feedback highly and will be revising our check-in procedures for 2015 to make the process as easy as possible for our guests.

We hope you return to Hatteras Island for vacation and, should you choose to rent from us again, that your experience with Surf or Sound Realty is as happy as thousands of others have found it to be!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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