I've stay at the hotel previously and my experience has always been positive and my last stay was no exception. I was most impressed by the level of service and commitment demonstrated by the staff during and after a winter storm hit the area. The staff went beyond the call of duty ensuring our safety and well-being during and after the storm. Hotel management was diligent arranging for hotel employees to stay overnight at the hotel during the storm, successfully balancing employee and client wellbeing and service continuity during and after the storm.
Even though the weather conditions disrupted our business plans, the helpfulness and welcoming smiles from the staff made us feel appreciated and cared during our stay.I must highlight two employees for their help: Kimberly for ensuring a great room in a quiet area and James White, the manager of guest relations, for supporting our needs during the entire stay.
- Official Description (provided by the hotel):
- Experience our newly renovated pool and spa area. ... more less
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- Also Known As:
- Residence Inn Rocky Mount Hotel Rocky Mount
- Rocky Mount Residence Inn