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“Wonderful stay and terrific staff at Residence Inn Rocky Mount”

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Residence Inn Rocky Mount
Ranked #8 of 28 Hotels in Rocky Mount
Jacksonville, Alabama
1 review
“Wonderful stay and terrific staff at Residence Inn Rocky Mount”
Reviewed June 10, 2013

My family and I stayed here on our way to the Outer Banks, and it was quite delightful. The room was perfect, the breakfast sustaining, and what impressed me the most were the staff. Everyone said hello and asked how my stay was going and if my room was satisfactory. It is not often that customer service is primary in any business and even less so that everyone is on the same page with it. The staff at Residence Inn Rocky Mount know customer service and practice it. They should be commended for their hard work and dedication.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Timothy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, June 13, 2013
Thank you so much for this wonderful review, we care about each and every guest that enters our hotel we feel as if you have entered our home and we strive to let you know your comfort is very important to us.
Thank you for all the warm and positive comments you made about us and thank you for staying with us.
We are looking forward to your many returns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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376 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Any
English first
Gold Coast, Australia
Level 6 Contributor
169 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed June 3, 2013

This was a good hotel, the furniture is a little worn and old, but the bed was very comfy in suite 318.
Very clean, neat, big screen TV, little kitchen cute. Great friendly check in, cookies and some sort of refreshing drink. Could buy alcohol at reception, nice touch. Nice pool area and exercise room.
Had a good nights sleep but a little noisy in the morning with the car park traffic.
Nothing special about the breakfast. Would stay again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BCTSRacing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, June 6, 2013
Thank you for taking the time to write this positive review, we are very pleased you found our hotel to be suitable for travel needs. We are truly glad you had a good night sleep we know that is why you stayed with us.
The good news is as I write this response our designers are here making arrangements to begin our renovations later this year, we are looking forward to your return to enjoy what will be and new and improved Residence Inn.
Thank you for staying with us and your loyalty to our Marriott family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrenceville
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 28, 2013

I have been to Rocky Mount before, but the town is definitely on the uptick. We stayed on a side of town that a few years ago, did not exist. The northern end of town have a number of very nice hotels. We chose the Marriott because we are used to the brand, and they did not disappoint!

The room was so very convenient, there were plenty of restaurants and parks nearby, and the free breakfast is top notch. Hot fresh food, and work out room was very clean, and the pool area was nicely laid out. We'll be back!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Olive G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, June 6, 2013
Thank for this awesome review, you are so very right Rocky Mount is surely on the rise and we are very glad to be a part of this trend. We thank you for all the positive comments you made about us and we welcome your returns.
Thank you for staying with us and for your loyalty to our Marriott family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level 4 Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 28, 2013

We stayed here on our way up to CT to visit family , this was our 1/2 way point 600 miles ! we where both tired hungry , The room and the Hotel was very clean the bed had a perfect like new bed and bedding . We will book here again , and just to let everyone know we are very fussy

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guy125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, June 6, 2013
Thank you for taking the time to write this very postive review, we welcome all fussy guest because we know you will give a true opinion of what we have to offer. We are truly looking forward to your many returns.
Thank you for your honest feedback and for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Level 6 Contributor
200 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 28, 2013

We booked this place based on previous reviews as we travel with our dog. We stopped here after 360 miles from Hilton Head before the next days travel to DC. VERY Nice check in, VERY Nice mini suite and a VERY good buffet breakfast. Secure, well lighted location, two good name places to eat or carry out across the way and nice open dog walking areas as well. Management and staff - all staff - very friendly and could not be nicer. They cared about us and the room and had great info on the area etc. Price was great and fair. We WILL stay again!!! This a wonderful place to overnight etc. with pet and family.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheCmdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, June 6, 2013
Thank you for an "EXCELLENT" review, we truly appreciate all the wonderful comments you made about our staff and our hotel. Sir, you are so very right we CARE about each and every guest that enters our hotel.
Thank you again so much for staying with us and we are looking forward to your many returns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level 6 Contributor
204 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed May 19, 2013

We stopped here on the first night of a road trip...when you road trip with a pet, it can be hard to find a pet friendly hotel that is not gross...however this one was good for us. We got there to check in and we got the last room, it was clean and nice, a one bedroom area with plenty of room. There was a full breakfast spread out the next morning, good food. The front desk was nice and the pet fee was half the price of other places I called which sold this for me, we would stay here again on a trip.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shopperhopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, May 26, 2013
Thank you for taking the time to write such a positive review, we are very glad you found our hotel suitable for your travel needs.
Thank you for staying with us and we look forward to your many returns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 5 Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed May 15, 2013

Stayed in this property one night while on family travel. Had two rooms. Staff very friendly, Hotel clean, rooms clean but furniture is dated. In need of new carpet, new furniture. Water pressure not very good.

A little surprised that as a Marriott Gold MemberI didn't rate at least a free bottle of water or some other recognition. Folks very friendly "down south" but no recognition of my Gold status. No biggie, but a little surprising considering all the other Marriott properties I stay in during the year.

It did the job, would stay again, nothing special.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Islay_Malt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, May 18, 2013
Thank you for taking the time to write your review also thank you for all the positive things you had to say about us. Our hotel will begin renovations late this year and we will be addressing the issues you mentioned.
At our hotel we treasure all our Gold Elite members however according to Marriott policy the Residence Inn and the Springhill Suites only give arrival gifts to the Platium guest, but the next time you are here we will glad to offer you a cold bottle of water.
Thank you for staying with us and for your loyalty to our Marriott family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Rocky Mount

Property: Residence Inn Rocky Mount
Address: 230 Gateway Blvd, Rocky Mount, NC 27804-6015
Phone Number:
Location: United States > North Carolina > Rocky Mount
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Rocky Mount
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Rocky Mount 3*
Number of rooms: 78
Official Description (provided by the hotel):
Experience our newly renovated pool and spa area. ... more   less 
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Also Known As:
Residence Inn Rocky Mount Hotel Rocky Mount
Rocky Mount Residence Inn

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