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“Authentic, friendly, customer-focused staff - WOW!”

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Residence Inn Rocky Mount
Ranked #8 of 28 Hotels in Rocky Mount
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Authentic, friendly, customer-focused staff - WOW!”
Reviewed April 18, 2013

My wife & kids & I were on the road & made a last minute stop at the Residence Inn in Rocky Mount. From the initial phone call to the front desk to the maid-service to the team working the breakfast room - we met the kindest & most helpful people. Their enthusiasm on the job was truly remarkable and made our quick one night stay an unexpectedly super experience.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scroggydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, April 21, 2013
Thank you so much for such an awesome review, we pride ourselves on making each and every guest fill they are part of our family and we are so pleased to know we succeed with you and your family.
We appreciate you staying with us and for your loyalty to our Marriott family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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370 reviews from our community

Traveler rating
    184
    88
    54
    21
    23
See reviews for
153
75
8
77
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Any
English first
Whitsett, North Carolina
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 13, 2013

The professional and courteous service shown by Mrs. Kimberly Birth made me feel right at home. As a result, I said goodbye to the hotel I usually stay at while in the area and reserved ten days at the Residence Inn - Rocky Mount. If management has not thought of it yet, I suggest sending Mrs. Birth to your other locations to teach staff members customer service and hospitality skills. Because of her, you have a new loyal customer.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mykhael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, April 16, 2013
Thank you for such an awesome review, we know we are very lucky to have Kim as our Front Office Manager, she leads a strong team by example and always believes in putting the guest needs first.
We are truly pleased that you are now a member of our Marriott family and we look forward to your many returns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stonington, Connecticut
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 12, 2013

Though the price was a little higher than I expected, we were very happy with the room and breakfast (included) the next morning. Room had a kitchenette and living room, with a separate bedroom and bath. Staff was pleasant. We would stay here again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lizzie11011209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, April 16, 2013
Thank you for taking the time to write your postive review, we appreciate all you had to say about our staff and our hotel. We are looking forward to our many returns, Thank you for staying with us and for your loyalty to our Marriott family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
Reviewed April 10, 2013

Friendly and courteous staff who were very professional. They communicated well and followed up to ensure everything was good with the room and to offer their services. Upgraded suite was clean and the bed was very comfortable.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CliveB724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, April 16, 2013
Thank you for taking the time to write your positive review, we are very pleased you found our staff and our hotel suitable for your travel needs.
We are looking forward to your many returns, thank you for staying with us and for your loyalty to our Marriott family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frederick, Maryland
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 2, 2013

Chose this hotel since we can use the friends and family rate and they will do late check out. We arrived at 5am and left at 2pm. The check in was very easy and she was very nice too. Since we had no intentions of eating breakfast in an hour or so, she allowed us to get whatever we wanted as they were setting up for breakfast.

The beds were comfortable, yes some furniture is worn. The kitchen is nice and a full size coffee pot is a big plus for the coffee drinkers that like drums of coffee. Got a pack-n-play for our son which included some baby friendly items handed to us in a sealed bag by the front desk.

Called the front desk to request the late check out and it was granted. The person this am was going to leave a note for the manager who arrived at 7am. The note was not there and the manager was very accommodating in not having any issues with leaving late.

As we checked out Kim thanked us for staying and shook my hand. We got fresh cookies for all of us. I made the promise to stay here again and will definitely follow through. Everyone who is working there was extremely friendly and talkative which was very good!!

Room Tip: I would not want to stay on the highway side again since I heard the traffic.
See more room tips
Stayed March 2013, traveled with family
Helpful?
1 Thank JoeS755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Director of Sales at Residence Inn Rocky Mount, responded to this review, April 5, 2013
Thank you for such an awesome review, we are very lucky to have Kim as part of our staff, she and the rest of our team are always ready to go the extra mile for all our guest. We are very glad we were able to accommodate you and your family and look forward to your many returns.
Thank you for staying with us and for your loyalty to our Marriott family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
1 review
Reviewed April 2, 2013

My grandson and I had a great experience! Staff were courteous, pleasant, helpful, friendly, and professional. Hotel was neat and clean and has a welcoming "bright" feeling (some hotels seem so dark and gloomy). My 6 year grandson especially liked making his own waffle for breakfast and said it was perfect!

Thanks for making our brief stay delightful.

Room Tip: Ground floors away from the elevators are always best
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 622PaulM622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, April 5, 2013
Thank you so much for your positive review, we pride ourselves on making each and every guest feel welcome in our home. We are also truly glad your grandson enjoyed making his own waffle,
thank you for staying with us and for your loyalty to our Marriott family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kensington, Maryland, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 1, 2013

We are frequent i95 trekkers and have stayed in a lot of places with our three small children and dog. Usually not the most relaxing experience, but a necessary break. This place, however, provided a surprisingly nice stay, as we were able to book a 2BR suite. A mix-up in our reservation, booked through Marriott's website, was handled promptly and courteously by hotel management. The property is clean, safe and comfortable, but the friendly, helpful and welcoming staff made it really exceptional. I'm certain we'll be back.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meg P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jamesmichaelwhite, Guest Relations Manager at Residence Inn Rocky Mount, responded to this review, April 5, 2013
Thank you so much for your "OUTSTANDING" review, we are so very pleased we were able to handle the mix up from reservation, also that you and your family found our hotel to be perfect for your travel needs. We are looking forward to your many returns, thank you for staying with us and for your loyalty to our Marriott family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Rocky Mount

Property: Residence Inn Rocky Mount
Address: 230 Gateway Boulevard, Rocky Mount, NC 27804
Phone Number:
Location: United States > North Carolina > Rocky Mount
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Rocky Mount
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Rocky Mount 3*
Number of rooms: 78
Official Description (provided by the hotel):
Experience our newly renovated pool and spa area. ... more   less 
Reservation Options:
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Also Known As:
Residence Inn Rocky Mount Hotel Rocky Mount
Rocky Mount Residence Inn

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