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“Unhappy stay”

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Courtyard Rocky Mount
Ranked #8 of 28 Hotels in Rocky Mount
A TripAdvisor Member
“Unhappy stay”
Reviewed August 4, 2005

We stayed at the Courtyard in Rocky Mount the weekend of July 30, 2005, as part of a family reunion there. Although the staff were courteous and the motel is generally attractive, there were issues and one major problem that minimized the enjoyment of our stay.

1) An $8.95 charge for a hot buffet breakfast. In the era of free hot breakfast buffets at similarly-priced residence motels, this seemed excessive.

2) The failure of the counter clerk to come over and help with a poor wireless connnection in the lobby PC after she said she would.

3) A dirty sock left in our room from a previous occupant.

4) Already-opened shampoo bottles in our rooms.

5) And, the major problem, a smell coming from the bathroom that I unfortunately thought at first was from someone's cheap sulphur perm, but in fact turned out to be a sewer gas leak. I could not get another room the first night because of claims the motel was full, and still thinking the smell would eventually go away, put up with it through the next night. However, when we pressed for extra checkout hours because of this problem before taking an afternnon flight, it was clear staff were aware that the room had a longterm odor problem. So, why were we or anyone put in that room before it was fixed?

Even if our reunion is held there next year, I will stay at another hotel.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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260 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Level Contributor
109 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 574 helpful votes
Reviewed August 2, 2005

Room was clean and in good shape. Free internet if you bring you laptop equipped with wireless....even airport. Staff is very nice, and helpful. Breakfast Buffet not like the regular Marriotts.

Bathroom needed renovation. Tub was broken and unable to drain due to a dent in the bottom. This causes the water to not drain all the way out.
Thought we were in the 1922 Ramada Beachfront in Hollywood, Fl. This was not a new problem. The water had caused the tub to have much rust on the surface.

Was waiting for the Marriott International questionaire to report this, but after 2 months, have not recieved.

If paying full price, we would have called Marriott International before we left. This franchisee doesn't seem to be watching this property.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank KenK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 14, 2005

Our family of 4 stayed here on the way to points farther South and found it to be totally...ok. When we got off the elevator we were surrounded by the smell of ciggarette smoke. We used the courtesy phone and called the front desk and were informed that one end of the hall we were on was non-smoking the other end smoking - odd. The room was uninspired. Not a picture on the walls, carpet was drab and the room all around a bit run down. Odd foam mattresses, decent pillows. It could have been cleaner, but wasn't terrible. The ironing board was a joke...but the iron was new! Breakfast in the morning was very tasty but the staff was mediocre at best and somewhat dismissive. Would we stay again - probably not.

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank gks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scranton
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 19, 2005

Clean, safe, convinient, reasonable. The pool and breakfast bring it to a 5 out of 5.

Helpful?
2 Thank ChuckScranton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed February 22, 2004

Stopped on the long trip from Fla to NJ. For about $ 79 (Orbitz)---my family of 4 enjoyed a large, clean room and a free hot breakfast buffet (free for 2 adults and they didn't charge me for my 11 and 9 year old, either). Eggs, bacon, sausage, grits, bicuits/gravy, waffles, etc. As stated in other review...easy on and easy off from 95. Outback steakhouse is nearby in case you are there early enough for dinner.
Hotel was fully booked when we got there...so plan ahead

Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed July 29, 2003

We stayed here for one night (7/24/03) and while the hotel is clean & comfortable, the rooms were not extraordinary. The room itself was fine; the bathroom had a mildew problem on the ceiling. And I did not care for the shower curtain. But all in all, you get what you pay for--we paid around $80 and it was a clean, comfortable, quiet hotel with an indoor pool. Make sure you take advantage of their breakfast, as we had a hard time finding anything else to eat around here. Easy on & off from I-95. Very close to an Outback Steak House so dinner was not a problem! We stayed here last year as well and it is definitely a clean & comfortable place.

Helpful?
11 Thank jenjencc514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Rocky Mount

Property: Courtyard Rocky Mount
Address: 250 Gateway Blvd, Rocky Mount, NC 27804-6015
Phone Number:
Location: United States > North Carolina > Rocky Mount
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 28 Hotels in Rocky Mount
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Rocky Mount 3*
Number of rooms: 87
Official Description (provided by the hotel):
We have finished our renovations. Our new Bistro is open for breakfast and dinner. We also have a cocktail lounge for your relaxation. We also serve Starbucks coffee!! ... more   less 
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Also Known As:
Courtyard By Marriott Rocky Mount Hotel Rocky Mount
Rocky Mount Marriott
Rocky Mount Courtyard

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