We stayed at the Courtyard in Rocky Mount the weekend of July 30, 2005, as part of a family reunion there. Although the staff were courteous and the motel is generally attractive, there were issues and one major problem that minimized the enjoyment of our stay.
1) An $8.95 charge for a hot buffet breakfast. In the era of free hot breakfast buffets at similarly-priced residence motels, this seemed excessive.
2) The failure of the counter clerk to come over and help with a poor wireless connnection in the lobby PC after she said she would.
3) A dirty sock left in our room from a previous occupant.
4) Already-opened shampoo bottles in our rooms.
5) And, the major problem, a smell coming from the bathroom that I unfortunately thought at first was from someone's cheap sulphur perm, but in fact turned out to be a sewer gas leak. I could not get another room the first night because of claims the motel was full, and still thinking the smell would eventually go away, put up with it through the next night. However, when we pressed for extra checkout hours because of this problem before taking an afternnon flight, it was clear staff were aware that the room had a longterm odor problem. So, why were we or anyone put in that room before it was fixed?
Even if our reunion is held there next year, I will stay at another hotel.
- Official Description (provided by the hotel):
- We have finished our renovations. Our new Bistro is open for breakfast and dinner. We also have a cocktail lounge for your relaxation. We also serve Starbucks coffee!! ... more less
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- Also Known As:
- Courtyard By Marriott Rocky Mount Hotel Rocky Mount
- Rocky Mount Marriott
- Rocky Mount Courtyard