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“Outstanding Customer Service”

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Candlewood Suites Rocky Mount
Ranked #4 of 28 Hotels in Rocky Mount
Certificate of Excellence
Reviewed June 10, 2011

I have traveled and stayed at many hotels across the US and I have never come across a hotel manager that was as nice or kind as Greg was at this hotel. He provided outstanding customer service and went out of his way to make our stay so pleasant. He was helpful, courteous, funny, professional, knowledgeable, and just a joy to talk with. I called to make a reservation and he called me right back like he said he would and had everything ready for us to check in when we arrived at the hotel. He is a major asset to this hotel and we really enjoyed our stay due to his customer service. Thank you Candlewood Suites for providing us with a beautiful hotel and wonderful employees.

  • Stayed: June 2011, traveled with family
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Thank dc519queen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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257 - 263 of 300 reviews

Reviewed June 7, 2011

I would like to comment on the service I always receive from an employee of your hotel ,Greg. I always travel two or three times a year, driving from New York to Florida with my cocker spaniel and daughter and Greg has always been so accommodating and kind. When I call for a reservation he could not be more helpful and when we arrive after driving 12 hours his welcome spirit is a pleasure. Greg is truly an asset to your organization and should be recognized for his outstanding service.

Carol C

Room Tip: great hotel good service dog friendly
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  • Stayed: May 2011, traveled with family
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Thank spunky11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2011

Before I even got there Melissa was rude and manager SCOTT clearly doesn't value his customers. Canceled my reservation because if service is poor over the phone, I wouldn't expect it to be better in person.

  • Stayed: May 2011
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Thank jbone223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2011

This place is just awesome. Greg at the front desk could not do enough for us. They are very friendly and guest satisfaction is their main goal.. The hotel is spotless. We are a priority club member and were upgraded to a one bedroom suite. When traveling back to Florida from upstate New York we will make sure to stop here again.

  • Stayed: May 2011, traveled as a couple
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Thank ajhosler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cwood688, Director of Sales at Candlewood Suites Rocky Mount, responded to this reviewResponded May 24, 2011

Thank you for your review. We are happy that you were pleased with your accomodations and we look forward to your return. It is our goal to make our guests' as comfortable as possible.

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Reviewed May 14, 2011

Made reservation to attend AKC retriever field trial event. Greg made our reservation. He has excellent customer service skills.....Anticipated our needs as pet owners to sch. perfect room, ground flr, facing field where dogs could "air". Next day, after the reservation was made, Debra James, Sales Mgr, called to report they were not certain a non-smoking room would be available. Outstanding follow-up. Here, at home in NC, our pet accidently injested rat poison. Dog ok but could not run upcoming field trial. Called Greg on a Thursday and we were given an "cancellation number". If the service at Candlewood Suites is this GREAT before you even ck in, it must be excellent on premises. For our next trip, only Greg will handle our reservations.

Room Tip: Make reservation w/Greg
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  • Stayed: May 2011, traveled as a couple
    • Value
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Thank WilmingtonNC05-201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cwood688, Director of Sales at Candlewood Suites Rocky Mount, responded to this reviewResponded May 24, 2011

Thank you for your kind response. Our associates know the value of good customer service starts with the phone call. We look forward to your arrival in the future.

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Reviewed May 13, 2011

I stayed at this hotel to keep in the Holiday Inn family for points purposes. I had stayed at a Candlewood Suite only one other time in the late 90's in Brentwood, TN. This hotel 12 years later has been updated but offered everything a la cart. The only thing free was coffee. I booked the hotel on the road and when I arrived they did not have a matching room. The clerk tried to get me to pay extra to go to the next level but when i would not budge, she gave it to me for the same price. The room had a decent size kitchen, flat screen and bed, but was somewhat musty. The A/C was noisy and the toilet did not flush right. I had no problem staying one night but as an extended stay, I am not sure. I did report the problems to the desk the following morning, (the same clerk as they go off duty at 11p). She acknowledged it but offered nothing.

  • Stayed: May 2011, traveled on business
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Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2011

On our two week trip from Florida to New York and return, we stayed at several hotels. Overall, this hotel was by far the most outstanding from both a value and customer service standpoint. I want to especially recognize Gregg, who was at the front desk and checked in our party. He was extremely polite and very compentent, going out of his way to provide outstanding customer service. For example, he took the time to locate an old Priority Club membership I had and also signed up my friends for their own membership. When I travel, I will look for Candlewood Suites in the future based on my experience at this location.

  • Stayed: April 2011, traveled with friends
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Thank csjmmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cwood688, Director of Sales at Candlewood Suites Rocky Mount, responded to this reviewResponded May 24, 2011

Thank you for taking the time from your busy schedule to express your satisfaction with the Value and Customer Service that you received. We appreciate the fact that you will choose the Candlewood Suites brand in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Rocky Mount

Address: 688 English Rd, Rocky Mount, NC 27804-9518
Phone Number:
Location: United States > North Carolina > Rocky Mount
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Rocky Mount
#3 Family Hotel in Rocky Mount
#6 Business Hotel in Rocky Mount
Price Range: $88 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Rocky Mount 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
New Rocky Mount Extended Stay Hotel Offers Choice Amenities Welcome to the Candlewood Suites in Rocky Mount, North Carolina. Our hotel is conveniently located just off Highway 64 and is just 2 miles from I-95. The Rocky Mount - Wilson Airport (RWI) is only nine miles away. Business travelers can make it to and from their meetings easily with the Gateway Convention Center located less than a mile from our Rocky Mount hotel. Businesses within 10 miles of the hotel include Nash General Hospital, Hospira, RBC Centura, Honeywell, Boddie-Noel and the Rose Hill Conference Center. Vacationers can enjoy indoor and outdoor attractions while staying at our hotel in Rocky Mount. Outdoor attractions include the 57-acre Battle Park and Rose Hill Plantation, featuring a sporting clays course where visitors can shoot skeet. Local indoor activities include the Golden East Crossing Mall and the Imperial Centre, featuring an Arts Center and the Children's Museum and Science Center. Historic downtown Rocky Mount is just six miles from the hotel. Visitors can feel comfortable with premium amenities throughout our all suite hotel in Rocky Mount, North Carolina. You can stay connected with our Business Center and free high-speed Internet access in each room. Other amenities include the Candlewood Cupboard, our convenience store, a Fitness Center, a free guest laundry room and a free movie library. Book today for our great Rocky Mount, NC hotel deals. ... more   less 
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