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“vacation stop 2013”

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Best Western Roanoke Rapids Hotel & Suites
Ranked #4 of 8 Hotels in Roanoke Rapids
Waynesboro, Pennsylvania
Level 6 Contributor
138 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“vacation stop 2013”
Reviewed September 9, 2013

This room was not their best. The curtains could not be pulled and we had parking lot lights all night Bathroom shower curtain does not keep water in the shower. No exhaust fan in bathroom.
Room was clean and well kept and comfortable.

Room Tip: Check the room out if possible
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rmstitely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review, September 25, 2013
Dear rmstitely,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel.

We are so sorry to see you did not enjoy your overall experience with us and regret the issues you encountered with the room you received. As our success is measured by how our guests evaluate our services and facilities, we want you to know that the feedback we receive are taken seriously. We have taken note of your comments and have shared these with our maintenance team for the purpose of bringing improvements needed..

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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454 reviews from our community

Traveler rating
    135
    157
    87
    32
    43
See reviews for
202
135
49
36
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Bucks County , PA
2 reviews
Reviewed August 23, 2013

Stayed there with family on our way back from Universal Studios. We got there about 9:00 PM on August 19th. Woman at desk didn't say one word to us, just handed the room card to us. We had two rooms that smelled musky and one had a cracked window. The breakfast woman appeared to be angry that she had to work and looked like we were bothering her when asked a question. Coffee tasted like water and the pancake maker was not on when my kids went to use it. Not one staff member was friendly. Not to mention it was more expensive than the Port Wentworth, GA Holiday Inn we stayed at on the way to Universal Studios. This Holiday Inn staff need a lesson from the Port Wentworth, GA Holiday Inn staff on customer service and maintaining a hotel.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JainBar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review, September 8, 2013
Dear JainBar,

We appreciate your feedback of our hotel. We strive to provide the best possible service and experience and it is always good to hear from our guests on how we are doing. We are sorry for not being able to meet your expectations on this day particularly with the room and conduct of our hotel staff you encountered. We will use your comments to improve our efforts.

Once again, thank you for posting your comments. This is our best resource of improving our services.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Roanoke Rapids hotels

Wilmington,DE
Level 5 Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 13, 2013 via mobile

This really should be called a Motel and not a hotel as it sits rights on I95. For the $75 I paid for a clean room with two double beds, wifi and a realy mediocre included breakfast, I really felt I got my money's worth. Expectations were low, and I guess I was pleasantly surprised a the cleanliness and comfort of the room. The bathroom was in bad need of a facelift and fixtures were loose and crumbling, but shower water pressure and temperature were good. We arrived pretty late at night and found the receptionist fairly awake and friendly.
If I needed a place to stay n the road again, I would have no problem coming back if the price ( which I obtained through Hotwire ) was similar.

Stayed August 2013, traveled with family
Helpful?
Thank JonnyNew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review, August 28, 2013
Dear JonnyNew,

Thank you for staying with us and providing us with your valuable feedback. I am more than happy that you have noticed the cleanliness of our rooms. However, I would like to apologize for any inconvenience the bathroom conditions may have caused you. Rest assured that the issues you have raised has been documented and will be forwarded to the appropriate departments for necessary actions. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 27, 2013 via mobile

Got here after midnight with 4 tired kids...all theu had left was a smoking room... lady at front desk had an attitude...I was tired so not ready to out up with it...lady she seemed to be nicer and gave me free waters. Room linen stunk bad...stale ajd horrible. ..room was tight but good enough for the price. Breakfast was good as usual. The rest of the staff seemed very nice. Southern hospitality. I would stay again...just not in a smoking room.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saralinda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery
Level 5 Contributor
85 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 26, 2013

Second stay there. There were bugs in my room (nothing extremely devastating, crickets and silver fish). Had a king room but the box springs of the bed were loud and broken-down. Needs a good once-over to update, clean, and spray pesticide in the rooms. Otherwise, reception by employees was good and breakfast was average.

Room Tip: Get on the west side or south west "el" of the building.
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review, August 13, 2013
Dear Dennis M,

Thank you for sharing a candid feedback. I truly value your comments, all the good, the bad and the opportunities to improve, as these give us the opportunity of improving what we can offer to improve your stay. Your input will be shared with our management team for the purpose of bringing improvement needed.

Once again, thank you for staying with us and providing us your feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Largo, Florida
2 reviews
Reviewed July 25, 2013

we made sure we came back on our way home. we stayed at Hilton in ny did not even come close to how much I love this hotel,,,,, very clean, and comfortable, outstanding staff...and great location. highly recommend.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ellen g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calais, Maine
Level 5 Contributor
55 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 19, 2013

We stayed here for one night as it was handy to 95, it appears that this express could be a rebranded inn as the room was small with a smaller bathroom. It was clean and the breakfast was a bit above average for Holiday Inn Express breakfasts. The room was clean and well kept.
Smoking at the front door did nothing for the stay experience The highway noise did not bother our sleep.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trustingtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review, August 6, 2013
Dear Trustingtraveler,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Roanoke Rapids Hotel & Suites

Property: Best Western Roanoke Rapids Hotel & Suites
Address: 136 Sheraton Drive, I 95 Exit 171 (Route 125), Roanoke Rapids, NC 27870-8488 (Formerly Holiday Inn Express Roanoke Rapids)
Phone Number:
Location: United States > North Carolina > Roanoke Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Roanoke Rapids
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Roanoke Rapids Hotel & Suites 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Best Western Roanoke Rapids Hotel & Suites welcomes you to the half-way point between New York and Florida. You are sure to find this Roanoke Rapids, NC hotel full of charm. When looking at a map of I-95, you will find Roanoke Rapids on the border of NC and VA at I-95 exit 171. The Best Western Roanoke Rapids Hotel & Suites offers a microwave and refrigerator in every room, as well as your choice of wired or wireless HSIA in every room. Attractions near the hotel: Carolina Crossroads, Roanoke Rapids Theatre, Lake Gaston, NC, Medoc Mountain, NC, Haliwa Saponi Indian Tribe, and Roanoke River. In addition, there are several historical points of interest, including museums and festivals, nearby. Local businesses: Georgia Pacific Corporation, International Paper Company, CSX Railroad, PCB Piezotronics and Lowes Distribution Center. Nearby towns: Roanoke Rapids, NC, Rocky Mount, NC, Enfield, NC, Littleton, NC, Halifax, NC, Whitakers, NC, Tillery, NC, Weldon, NC and Emporia, VA. Halifax Community College is located less than twenty miles from the hotel.We look forward to seeing you soon at the Best Western Roanoke Rapids Hotel & Suites! ... more   less 
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Also Known As:
Holiday Inn Express Roanoke Rapids Hotel Roanoke Rapids
Holiday Inn Roanoke Rapids
Roanoke Rapids Holiday Inn

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