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“From what I can see it is a transient hotel...” 1 of 5 bubbles
Review of Super 8 Raleigh North East

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Super 8 Raleigh North East
Ranked #58 of 84 Hotels in Raleigh
Raleigh, North Carolina
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“From what I can see it is a transient hotel...”
1 of 5 bubbles Reviewed December 29, 2013

I dont think this is a hotel for families...it seemed more of an hourly kind...even the wording on the paper you sign Was strange... example...If you arrive before 9 am check out is still at 11 am..
The lobby was nice. The down stairs hallway smelled of smoke and the elevator did also.Our room looked worn... Gum and scratches on the headboard. Gum on the couch. I will never stay here again. They need to renovate.

  • Stayed December 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank scbsfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patel3801, General Manager at Super 8 Raleigh North East, responded to this review, December 30, 2013
Dear Valued Guest

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations.However, I would like to assure you that we are currently in the process of renovating all our rooms and will be working on most of the concerns you highlighted in your review. As for the check-inn in time , its hotel policy to start check-in at 2 pm and any early check in before 9 am fall into the previous day check in and that's why they are still expected to checkout the same day.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
    25
    37
    36
    35
    35
See reviews for
49
37
33
36
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Altamonte Springs
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 2, 2013

It was a good value, close to the interstates, clean, good breakfast, good coffee, plenty of restaurants close by no complaints

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Super 8

Helpful?
1 Thank Jesus F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patel3801, General Manager at Super 8 Raleigh North East, responded to this review, December 3, 2013
Dear Guest

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed October 6, 2013

Booked for 3 nights as part of 25 th anniversary trip. Worst hotel (by far) of 20 nights. Room was dirty and old furniture (lettuce & tomato residue on headboard). Underlying unidentified smell. Good sized room, but once I lay on bed, Bed bugs started to appear. Some quiet large (up to 4mm) spent most of night squashing them on white sheet. Took photos of them and blood stains left when squashed but not great camera. Reported to night porter who said manager would be in 7.30 am. Hardly slept all night, wife was in dreadful state VERY UPSET not helped by being bitten a few times. Manager very pleasent but didn't seem surprised - offered to comp my stay for 3 nights but I told him I wouldn't stay any longer. Got a full refund, no quibbles. I have to say that I have stayed in better conditions in third world African countries! Was out the door in 10 mins. Can't comment on breakfast, didn't stay that long. Avoid!

Room Tip: Choose a room in another hotel
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Rev_Stephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patel3801, General Manager at Super 8 Raleigh North East, responded to this review, October 7, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I would like to re-assure you that we are currently going through major renovations and changes at our property so we can have better service in the future. The experience you endured is unacceptable and we are looking at making it right for you and future guests

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thank you
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Raleigh North East

Property: Super 8 Raleigh North East
Address: 3801 Capital Boulevard, 440 Exit 11B, Raleigh, NC 27604
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #58 of 84 Hotels in Raleigh
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Raleigh North East 2*
Number of rooms: 123
Official Description (provided by the hotel):
Sample the famous Southern hospitality at our Super 8 Raleigh North East hotel near Raleigh-Durham International Airport. Conveniently located off Interstate 440 and just 10 minutes from downtown, our Raleigh, NC, hotel gives you easy access to Durham. We offer handy amenities like free Wi-Fi Internet access and microwaves and refrigerators, and our front desk staff is available to assist you 24 hours a day. Work up a sweat in our gym, then get going in the morning with free 8-item Super-start breakfast bonanza. Handicapped-accessible rooms are available, and kids 17 and under stay free with an adult. ... more   less 
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